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Tom Wood Honda
Anderson, IN
1,072 Reviews
Looking for a new or used Honda in the Indianapolis area? Tom Wood Honda offers a great selection of new Honda models and quality pre-owned vehicles, competitive financing, and exceptional customer service—all in one place. Whether you're shopping for your next vehicle or servicing the one you own, our team is committed to making every visit easy, transparent, and enjoyable. It's All Good at Tom Wood.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,072 reviews
February 24, 2011
I had a problem with the car and it was time for the 60,000 mile check up. Clarence was very helpful and polite. I was treated very well and would recommend dealing with service again. In fact we als 60,000 mile check up. Clarence was very helpful and polite. I was treated very well and would recommend dealing with service again. In fact we also have a toyota and would consider using the Anderson shop for it. More
by James H
Employees Worked With
Clarence
February 23, 2011
From the time I made an appointment to the time I left I felt at ease. The person I made the apppointment with was not pushy and was very knowledgable. I received a reminder email,instead of a phone call wh felt at ease. The person I made the apppointment with was not pushy and was very knowledgable. I received a reminder email,instead of a phone call which I really enjoyed. I actually missed my first appointment, due to an emergency dentist appointment. I called and rescheduled, with no problem. When I came in for my appointment Clarence met me at my car,opened my door and introduced himself which just really made my day. Chivalry is still here. Clarence actually discussed with me what my car needed, listened to me and helped me make an educated discussion. This was a wonderful experience and I will share this with everyone I know. Thanks for the wonderful experience. I will be back. More
by tomwood2005honda
Employees Worked With
Clarence McGirr
February 06, 2011
From the first time I called Tom Wood Honda to inquire about getting my timing belt replaced, I had an awesome experience. Clarence answered the phone. Very courteous and helpful deciding the needed cours about getting my timing belt replaced, I had an awesome experience. Clarence answered the phone. Very courteous and helpful deciding the needed course of action to take. I felt he really cared about our situation. Went over and beyond expectations. Really nice to see this now a days. I even had presents in my car for my children. When I picked my car up, Clarence watched them so I could hide them in the back. My car has been running smoothly. Thank you Ton Wood for hiring valuable employees such as Clarence. I'll be back and gave shared my experience with many friends. Tausha More
by TWH!
Employees Worked With
Clarence was an outstanding rep for tom wood Honda
January 06, 2011
Today I received excellent care and customer service at the Tom Wood Honda in Anderson, Indiana. I took my car into the Service Department. The technician that helped me and took care of my car, was friend the Tom Wood Honda in Anderson, Indiana. I took my car into the Service Department. The technician that helped me and took care of my car, was friendly, patient and very knowledgeable. He answered all of my questions efficently and took the time to explain things to me in a way that I would understand. The price was fair and I left with confidence knowing my car had been placed in good hands and maintained at a superior level of service. I would highly recommend this dealership for your auto needs, including servicce. I was helped by a service technician named Clarence and he did a fantastic job. I will definitely bring my Honda back to Tom Wood for any additional service it requires in the future! Thanks for all of your hard work! More
by kseal
Employees Worked With
Clarence
December 10, 2010
Excellent experience! Service Dept Guys were friendly, professional and treated me great. They informed me of and showed me a minor issue with the exhaust system of car. I was very surprised that even t professional and treated me great. They informed me of and showed me a minor issue with the exhaust system of car. I was very surprised that even though it was a snowy, messy day, they took the time to give the complimentary wash! The Waiting Area was very customer friendly (except I couldn't figure out how to change the channel on the too small TV) and had a very nice merchandise presentation. I also had the opportunity to talk to the gal in the Helpful and friendly. Overall EXCELLENT experience. I will definitely go back and recommend this dealership to friends and family! More
by jbeanscott
Employees Worked With
Brian Shores
November 28, 2010
The service at Tom Wood Honda is always great! The oil changes and tire rotations have always been fast. I like the waiting area with the interet access and television--it makes the wait go even faster. T changes and tire rotations have always been fast. I like the waiting area with the interet access and television--it makes the wait go even faster. The extra premium paid for Tom Wood service versus a quick lube oil joint is well worth it. More
by zdwhitesel
Employees Worked With
Brian Shores
November 05, 2010
This is another new vehicle we have purchased from this dealer and have been very satisfied with the sales staff, finance, and service departments. It is a 60+ mile trip for service and I am more than hap dealer and have been very satisfied with the sales staff, finance, and service departments. It is a 60+ mile trip for service and I am more than happy to make the trip. I expect and receive the very best of service. More
by Gerald Kirby
Employees Worked With
Clarence McGirr III
October 21, 2010
Clarence was very helpful and friendly. I've had nothing but good experiences with the service department over the last 5 years. He allowed me to use the coupons I had received in the mail and get the most but good experiences with the service department over the last 5 years. He allowed me to use the coupons I had received in the mail and get the most for my money. While waiting on repairs I was comfortable in the waiting area with a TV and computer access. More
by Kris6343
Employees Worked With
Clarence
October 06, 2010
I am always able to get my car into this dealership for routine maintenance in a very timely manner. Their estimates of cost are right on the money as are their time estimates on how long the service will routine maintenance in a very timely manner. Their estimates of cost are right on the money as are their time estimates on how long the service will take. The desk person is friendly and knowledgeable and will answer any questions in a courteous manner. He doesn't treat me like am stupid! I love that they have a really nice lobby area to wait in which includes computer with internet access, table and chairs, newspaper, TV and things to munch on. I love this dealership! More
by dmclose18
Employees Worked With
Clarence
September 23, 2010
Have purchased 2 vehicles in the past from them and have never had the issues that we did this time. sales rep. was unprofessional an example referred to the crosstour as a cross-turd and stated he did not never had the issues that we did this time. sales rep. was unprofessional an example referred to the crosstour as a cross-turd and stated he did not like them. made promises that he could not keep. was more into making a sale then taking his time and dotting the I's and crossing the T's. for example we had been there for a while (over 3 hours). left because we could not come to a agreement on the sale of ours (which was a honda) and told them we did not want to make another trip back in and mike suggested that my spouse sign blank forms that way I could just come in and sign the forms and pick it up if we changed our minds (how stupid did he think we were). we called back and told them a different price we could work with and was called back and told they were working on it and that I needed to give them the ok right then over the phone and come back in and sign the paper work. we agreed and headed back (they are a 20- 30 min. drive). was called when we were about 10 min away and told they could not do it. On monday was called by Mike and told that he had found the perfect car and could work with it and it was in the price we wanted and they could give us more on ours toward this one. was quoted 25,600.00 which was to include everything but taxes. we made apt. for 6:30 that night to go back. called an 5:30 to make sure they had it left a vm. at 6:10pm Mike called and said they had it and was working on cleaning now. when we arrived he came out and was anxcious to show it, we looked and when my spouse said he wanted to see the paper work we went inside and had to ask again to see the paper work,was handed the papers and yep almost a $4000.00 difference. Mike could not explain why what he told us was not reflected in the paper work and he said he did not understand where they came up with their figures we asked to speak to the one who did the paper work and was told there was a family emergency and he had to leave early. spoke with the sales manager of new and he started to explain the figures when we told him what we were told, he stated the sales rep was new and misunderstood what he had told him to tell us. at that point my spouse got up and walked out. As said previously we had purchased 2 honda's from them and have never had the incompetence, total lack of organiztion, lack of caring about customers as we did this time. I called and spoke with Tara who is the assistant to the co-owner Bill Richardson and expressed the above. Recieved a call back the next day offering to decrease the car $200.00 told Patrick no thank you and by the way the exact same vehicle color and all minus the 5400 miles was $1000.00 cheaper at Ed Martin Honda in Indy. He just hung up the phone. I would have to be very despirate to visit them again. Went down the road and was offered the amount we were trying to get from honda at Ed Martin Toyota and leased a Rav4, but they also said if I wanted a CRV they would get one and have it delivered there and I could do all of the paper work there. They would get from their dealership in indy. Delt with Fred and Derrick there and they went up and above to make sure we got what we wanted no matter which vehicle we went with. Tom Wood could use some education on customer service from Ed Martin. More
by DarlaFox
Employees Worked With
Mike Siaba/ PatrickHoffman
