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Tom Wood Honda

Anderson, IN

4.6
1,020 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,020 reviews

January 04, 2021

Tom Wood provided great customer service! Austin Coffel went above and beyond. It was by far the easiest purchase of a vehicle I have experienced. Thank you! More

by Sally
Recommend Dealer
Yes
Employees Worked With
Austin Coffel
Jan 04, 2021 -

Tom Wood Honda responded

Hi Sally - Thank you for taking the time to share! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Austin. Congratulations on your new vehicle, and we hope to see you back at Tom Wood Honda down the road!

December 28, 2020

Everything went fine. There were no problems with the service. The dealership was very friendly and professional when dealing with our questions. They were also helpful answering other questions. More

by Jeromerock20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Dec 28, 2020 -

Tom Wood Honda responded

This is exactly what we love to hear, Jerome! Thank you so much for taking time to post about your experience with our Service Department. We are lucky to have you as a customer!

December 15, 2020

This was the best service and purchasing experience in over 30yrs! I’ve found my dealership, service tech and sales rep for any future car needs! I absolutely have shared my experience with family and fri More

by khodgson1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody-service and Michelle-new sales
Dec 15, 2020 -

Tom Wood Honda responded

We truly could not ask for better feedback! We appreciate your business and are thrilled to hear that you had such an outstanding experience working with Michelle, Cody, and the Tom Wood Honda team. We are wishing you many safe and happy miles in your new vehicle and cannot wait to see you again next time!

December 14, 2020

Great service and value. Aaron is very customer focused. From start to finish, the experience was great. Even the paperwork was a breeze. Worth the drive up from Indy! More

by ahmed.ismail1234
Recommend Dealer
Yes
Employees Worked With
Aaron Cooper
Dec 14, 2020 -

Tom Wood Honda responded

Ahmed - Thank you for the kind words! Your support means a lot to us, and we are thrilled to hear that you are so confident in Aaron to get the job done. Safe travels in your new vehicle, and we hope to work with you again down the road! - The Tom Wood Honda team

December 10, 2020

Misleading service .. called to get an initial quote On car detailing. I was told this would be $99 which seemed to good to be true.. I went ahead and scheduled service and ended up paying double tha More

by Ramon
Recommend Dealer
No
Employees Worked With
Prefer not to disclose
Dec 28, 2020 -

Tom Wood Honda responded

Ramon - I can assure you that this miscommunication was unintentional but I certainly understand your frustration. This will be a training opportunity for us to ensure that a situation like this one doesn't happen in the future. I sincerely apologize for any inconvenience we caused, and if there is anything that I can do to assist you, please give me a call. Thank you, Brandon Dalbey - Service Manager - 765-203-0993

December 10, 2020

Brandon and Colin are the best! I appreciate all the work Brandon put in in finding me a radio code that worked. It has been a pleasure to work with Brandon and his service team! More

by KZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin, Brandon Dalbey
Dec 10, 2020 -

Tom Wood Honda responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Brandon and Colin delivered such a seamless service experience. Safe travels, and we hope to see you back at Tom Wood Honda!

December 09, 2020

It was my first time buying a car from a dealership and Mr. cooper made it a very pleasant experience! He was extremely nice and very helpful! I will definitely be referring other buyers to him and I will More

by graykaylob1808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Tom Wood Honda responded

Congratulations on your new vehicle! It is our goal to deliver a seamless purchase experience, and it is excellent to hear that Aaron was able to achieve this for you. Enjoy your new vehicle, and we hope to see you back at Tom Wood Honda for your first oil change!

November 29, 2020

I think the service went well. I wanted reassurance that they were wearing a mask in the car. Interaction with the service department was good. More

by pfarme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinger, Brandon Dalbey
Nov 30, 2020 -

Tom Wood Honda responded

Thank you very much for this feedback. Customer safety is our highest priority and if you have any questions about our safety protocols I would be glad to take your call. Don't hesitate to reach out. Brandon Dalbey - Service Manager - 765-203-0993

November 23, 2020

no response from anyone at the dealership after multiple attempts to reach them so nice to be treated like that, makes a customer feel really appreciated More

by aa1pr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon-Michael Pardue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Logan, Charles Hamilton, Jordan Jessup, Earl Berkebile, David Rees, Austin Coffel, Alec Huffman
Dec 08, 2020 -

Tom Wood Honda responded

I sincerely apologize for the lack of communication on our end. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about your concerns. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Damien Richardson - General Manager - 765-203-0015

November 21, 2020

Austin and Jason made our transaction painless and fun! They were courteous of our requests due to Covid, professional and Austin knows his product! Thanks again for the great service. We love our Civic Ha More

by SonicGrayHatch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Coffel
Nov 24, 2020 -

Tom Wood Honda responded

Thank you for shopping at Tom Wood Honda and for sharing your feedback. We are thrilled to hear that Austin and Jason were such a pleasure to work with throughout the purchase of your vehicle. On behalf of all of us here, safe travels in your Honda Civic!

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