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Tom Wood Honda

Anderson, IN

4.6
1,020 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,020 reviews

June 18, 2020

Great service They were prompt n thorough Brandon was extremely helpful courteous. I do not see the reason to have to keep writing 25 words is ridiculous !! To have as a minimum More

by Tbopbbop
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Jun 18, 2020 -

Tom Wood Honda responded

Thanks for taking the time to review Tom Wood Honda! We're pleased to hear that Brandon was so accommodating during your visit!

June 18, 2020

Jarred and Rob did an awesome job. I felt like they both were guys that I could relate to and weren’t trying to feed me a line of crap. I felt like they were honest and upfront about all of their number. I More

by brmoore923
Recommend Dealer
Yes
Employees Worked With
Robert ( BKE) Kennedy-Edwards, Jarred Riddle
Jun 18, 2020 -

Tom Wood Honda responded

Hi Brian - We are delighted to hear that you received straightforward service from Jarred and Rob that earned your business! Thank you very much for sharing this feedback about your recent purchase. We hope that you absolutely love your new vehicle!

June 17, 2020

Scheduled drop off at 9am for brake inspection; they were to call me with results. 4 hours later no call; so I called the dealer. Tried to up-sale me other services. Opted for just front brake service. If I More

by Miller
Recommend Dealer
No
Employees Worked With
Christian Brantlinger
Jul 03, 2020 -

Tom Wood Honda responded

What you've described is not the experience we've designed for our customers. I sincerely apologize that your repairs took longer than expected as well as for our lack of communication. I will look into what happened during your visit to better understand why these mistakes occurred. Again, I'm very sorry that we let you down. Brandon Dalbey, Service Manager, 765-273-8740

June 01, 2020

Oil change and tire rotation Very helpful and friendly. On my way home car was pulling to the left. Drove back and they checked tire and found a nail in it. Fixed it No charge More

by mikenash1625
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Alec Huffman
Jun 02, 2020 -

Tom Wood Honda responded

Thank you for taking the time to leave Tom Wood Honda a five-star review. I am glad to hear that our team fixed your tire and made sure you drove off safely!

June 01, 2020

From start to finish was very good experience. Communicated really well to get a deal. Would recommend visiting their dealership if you’re looking to purchase a vehicle. More

by Nsouthnet35
Recommend Dealer
Yes
Employees Worked With
Aaron Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

Tom Wood Honda responded

Thank you for the 5-star review! We are so glad you enjoyed working with our team at Tom Wood Honda, and we hope to see you again sometime down the road!

May 23, 2020

satistisfied customer Very satisisfiedwith the quality service I received and the friendly attitude of Brandon Dalbey during my visit. This was the first time I visited To More

by michaelmodesitt412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Berkebile, Brandon Dalbey
May 26, 2020 -

Tom Wood Honda responded

We couldn't ask for better feedback. Thanks for trusting the Tom Wood Honda team!

May 20, 2020

All times I have dealt with Tom Wood has been a pleasure. All, no matter what department they work in have been helpful and if that person can’t answer my question they go and find someone who can. They tru More

by froggert
Recommend Dealer
Yes
Employees Worked With
Logan, Damien, and Dylan
May 20, 2020 -

Tom Wood Honda responded

It means so much to hear that you've received consistently excellent service from our team. Thank you so much for being part of the Tom Wood Honda family! Enjoy your day!

May 18, 2020

I can’t say much as this is my first Honda purchase, can’t compare, I did have to mention many things that salesman didnt offer or didn’t know and would ask where I saw information and I had to tell him More

by Marsa03
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly Kennedy-Edwards, Jeremy Rodecap, Alec Huffman
May 19, 2020 -

Tom Wood Honda responded

Thank you for sharing this feedback. We will use this as a training opportunity so you can have a five-star visit next time. We appreciate you trusting Tom Wood Honda with your first Honda purchase! Jason Sherwood - General Sales Manager - 765-203-0060

May 14, 2020

I had went for my appointment the other day because I had been having issues with my car . When I arrived I explained what was going on. The guy darted as if beef a female I didn’t know what I was talking ab More

by Tierra
Recommend Dealer
No
Employees Worked With
Cody attentive
May 28, 2020 -

Tom Wood Honda responded

Tierra - This is a very concerning review to read. I assure you that we treat all our guests with respect here, and I'd certainly like to speak with you directly about what happened during your visit. Please don't hesitate to give me a call. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

May 13, 2020

A great help he was awesome my wife and I were reluctant because of my lack of credit but was able to get us qualified for the vehicle we wanted we will definitely be back for ours daughters car and my truc More

by Metalcustoms05
Recommend Dealer
Yes
Employees Worked With
Aaron Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2020 -

Tom Wood Honda responded

A big thanks to you and your wife for trusting us with your business! We are so happy to hear that you were able to get into the vehicle you wanted. We look forward to assisting you and your family again in the future!

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