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Tom Wood Honda

Anderson, IN

4.7
1,027 Reviews
We are a small town dealer with a home town feel. We value each and every customer that comes in the door and do the best job that we can to make you completely satisfied. We are located only 15 minutes away from Noblesville and Muncie.
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5920 S Scatterfield Rd

Anderson, IN

46013

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Showing 1,027 reviews

December 02, 2019

Awful experience! Quickly recieved a call for several repairs that were not needed and clearly vehicle not actually looked over. Awkward call and no prices given when informing me I needed repairs. Lied More

by Awright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian
Dec 03, 2019 -

Tom Wood Honda responded

Hello, thank you for leaving your review. We’re disappointed to learn about your poor experience with our Service Department. We’d like the opportunity to get in touch and make things right. Please reach out to our Service Manager, Jeremy, at 765-203-0100 if we can discuss. Thank you again!

Dec 08, 2019 -

Awright responded

Followed up with Jeremy within 24 hrs, voicemail left with description and contact info. No response recieved, has been 5 days. Great effort to "make it right". You guys seem to really care and go that extra mile after blatantly lying and attempting to sell services that weren't required. At least someone in your social media department tried.

November 23, 2019

Great dealership- worked with my situation and found a car that fit my budget and my preferences. Didn't push me into a situation that wouldn't work for me. More

by debbieamclaughlin
Recommend Dealer
Yes
Employees Worked With
Lucas Mcconnaughey
Nov 25, 2019 -

Tom Wood Honda responded

So pleased to know you’re pleased. Stop by again soon in your new car and let us know how things are going!

November 22, 2019

Needed service for my Pilot and received very prompt appointment time. Greg is very friendly and courageous in helping me with what service I needed. He informed me about recommending scheduled service More

by evans9980
Recommend Dealer
Yes
Employees Worked With
Greg Threet
Nov 25, 2019 -

Tom Wood Honda responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts!

November 22, 2019

I had my Honda Accord hybrid in for an oil change and tire rotation. The service department was right on schedule. The work was completed as promised. Brandon my service advisor was professional and thor More

by adf
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey
Nov 25, 2019 -

Tom Wood Honda responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, don't hesitate to reach out. Thanks again!

November 18, 2019

LOVEEE I had a miserable experience at another dealership in which Aaron immediately reached out to me. Made the whole process of leasing a car so much less More

by sydashmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac Foutz
Nov 19, 2019 -

Tom Wood Honda responded

We knew you’d chosen a great vehicle, and we’re happy you’re loving it. Stop by soon in your new Civic and let us know how things are going. Thanks again for your business!

November 15, 2019

We drove 100 miles from Cincinnati to buy an Accord from Tom Wood Honda. It is an excellent dealership with high integrity. The car-buying experience was a pleasure. We received a great internet deal with n More

by Mike
Recommend Dealer
Yes
Employees Worked With
Nate, Dillon both excellent, Jarred Riddle
Nov 15, 2019 -

Tom Wood Honda responded

It was our pleasure to help you through the new vehicle process. We’re glad you’re happy with how everything went. Thank you so much, Mike! Hope we'll see you again in the future!

November 07, 2019

Fast and courteous service as always. Tom Wood Honda has done great work on my Civic and CRV, from oil changes to major service needs. More

by Danny K
Recommend Dealer
Yes
Employees Worked With
Alexis
Nov 08, 2019 -

Tom Wood Honda responded

You’re pleased with your auto service. That’s great! Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words, Danny!

October 31, 2019

Expensive. Was not given an explanation of the cost before or after completion ended up paying over $900. Did provide a loaner vehicle. My car had bird crap on it when I picked it up so it apparently w More

by Miller
Recommend Dealer
Yes
Employees Worked With
Greg Threet
Nov 01, 2019 -

Tom Wood Honda responded

Hello, thank you for taking the time to leave a review. We appreciate your feedback, and apologize for the disappointing auto service experience you had with us. We’d like an opportunity to do better and discuss with you. Please contact our Service Manager, Jeremy, at 765-203-0100 if you’d like to discuss. Thanks again!

October 25, 2019

Worked hard for my business I had a lot of stipulations on getting a car, like no money down and payment at a certain point. They were able to get me into a lease and they worked More

by Skeptic42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mechele Izbicki
Oct 28, 2019 -

Tom Wood Honda responded

Thank you for the review! We're grateful for your kind words. We hope you'll tell others about us, and send them our way! Thanks again!

October 22, 2019

Oil change and rotated tires Very fast service.Good experience with service department..Friendly staff.would recommend this place for any car repair and maintenance..Would use thi More

by Klynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodecap
Oct 23, 2019 -

Tom Wood Honda responded

Thanks for the review! We work hard to make sure our Service Department is the best, and we're glad we could live up to your expectations! Feel free to stop by anytime. Thanks again!

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