Tom Wood Honda

New CRV Purchase We went in for Service on our 2009 Pilot, came back 2 weeks later and purchased a 2018 CR-V. Our sales person, Chris Arias was fantastic! The over a We went in for Service on our 2009 Pilot, came back 2 weeks later and purchased a 2018 CR-V. Our sales person, Chris Arias was fantastic! The over all experience at the dealership was perfect. After having a couple bad experiences at Victory Honda in Muncie, Tom Wood Honda was awesome! I highly recommend Tom Wood and we will be back for future Honda purchases. More

Integrity & Customer Service I am a first-time car buyer, and had the pleasure of working with Jordan Jessup for my purchase of a 2015 Honda Accord EX-L. I initially went into the I am a first-time car buyer, and had the pleasure of working with Jordan Jessup for my purchase of a 2015 Honda Accord EX-L. I initially went into the dealership looking at a 2016 Civic, but there were some concerns about the vehicle's history. Jordan did not try to push the Civic, but rather tried to find me the best deal within my criteria and budget. In the end he directed me to the Accord, which he was able to offer for a great, fair price. Jordan doesn't barter because he doesn't sandbag his price like one might expect. He truly does everything to try to find the best deal for YOU. Jordan also helped me consider different payment options (even though he does not handle the financing - because he is genuinely invested in the customer!) Caitlin was great to work with and very knowledgeable about the different coverages and financing options. She was even able to find a better APR by comparing a few different banks. She was also considerate enough to ask my approval before comparing the bank options. The only complaint is that she did seem to impatiently rush through things, but that could have been because we were closing the sale at 10:00 pm. Overall it was a great experience and I could not be happier with my decision to purchase my first vehicle from Jordan at Tom Wood Honda! More

Jordan Jessup - Car Guru I went in looking for a deal and boy did I find one. Jordan wined and dined me and when he didn’t think I’d pull the trigger he pulled out the big gun I went in looking for a deal and boy did I find one. Jordan wined and dined me and when he didn’t think I’d pull the trigger he pulled out the big guns. We test drove to DQ where he bought us blizzards and showed us the value of sunroof as we ate ice creamy deliciousness. Then, he sharpened his pencil and gave us a deal $4k under price listed. How could we say no at that point? We didn’t. More

Outstanding experience! My wife and I were treated like royalty. I got just the car I wanted and I wouldn't sell it back either. We will continue to drive the extra miles to My wife and I were treated like royalty. I got just the car I wanted and I wouldn't sell it back either. We will continue to drive the extra miles to Tom Wood Honda in Anderson. More

Great service Jordan listened to what I was looking for and delivered beyond my expectations! Love my car! It was the smoothest car buying experience I ever had! Jordan listened to what I was looking for and delivered beyond my expectations! Love my car! It was the smoothest car buying experience I ever had! More

Treats customers well I purchased a pre-owned vehicle from Tom Wood based on the positive word-of-mouth and reputation of quality character from a family member. I am a sin I purchased a pre-owned vehicle from Tom Wood based on the positive word-of-mouth and reputation of quality character from a family member. I am a single mom and extremely skeptical based on a previous experience buying a car from a different local dealership that was deceptive. The initial transaction at Tom Wood was very confusing, frustrating and stressful. I was not presented with the car I came to purchase. After discussing with the Sales Manager (Zach), it was verbally agreed that the lower price on the right car would be honored. It was not, but I didn’t realize this until after the paperwork was signed, and he denied this ever happened (ALWAYS READ EVERY DETAIL BEFORE YOU SIGN EVEN IF THEY SAY ITS FOR A WARANNTY-expensive lesson learned). While I cant speak to these quick and sketchy sales tactics and ethics (or lack thereof for the Sales Manager) I can say enough about the quality of character of the initial Sales person (Aaron) and Matt (finance manager). Where I brought areas of concern to the GM, Damien, they were addressed absolutely immediately, and with care and concern. I appreciated that they understood they weren’t selling me a car, but earning my trust and were very patient in educating me about the transaction in person in the days that followed. They are committed to getting it right, and if they didn’t, to make it right. I recommend working with any of the staff I have reviews. I did not rate the other staff member because I don’t find giving a negative rating helpful when the issue has been addressed. I just will look to alternative staff when I return as I look forward to using this dealership in the future years for repairs and sales. The leadership, patience, and care is quality and so appreciated from the staff and leadership. Thank you for your kindness and help to me and my family for years to come. More

Extremely smooth process Easy to deal with and staff was very accommodating and wanted to make sure we were satisfied with the delivery of vehicle. Maintained constant contac Easy to deal with and staff was very accommodating and wanted to make sure we were satisfied with the delivery of vehicle. Maintained constant contact thru price negotiation More

Professional, considerate, knowledgeable, personable I appreciate the professional way the Honda service department handles their customers. They are very knowledgeable, considerate, organized, and hon I appreciate the professional way the Honda service department handles their customers. They are very knowledgeable, considerate, organized, and honest. I feel I can trust them to give me the guidance I need to keep my CRV and RIDGELINE in excellent shape! More

Very friendly hand helpful Very helpful and informative without being condescending. Answered every question and was very understanding to my personal situation. I didn't feel p Very helpful and informative without being condescending. Answered every question and was very understanding to my personal situation. I didn't feel pressured to buy and they seem very invested in the customers happiness. More