Tom Wood Honda

Great Salesman I went into Tom Wood never owning a Honda before, but Zach made me feel right at home. He answered every question I ask and if I didn't know then he I went into Tom Wood never owning a Honda before, but Zach made me feel right at home. He answered every question I ask and if I didn't know then he found out. All my concerns were taken care of right away. I am looking forward to many years in my Honda Odyssey and dealing with Tom Wood Honda. More

I will always buy my new cars at tom woods .they are so nice.we love are new car. The sale man tim is the best that is why i will go back to tom woods he made me the best deal in ind. nice.we love are new car. The sale man tim is the best that is why i will go back to tom woods he made me the best deal in ind. More

We found our experience with Tom Wood Honda to be pleasant, as usual. This is our fourth purchase from Tom Wood, and we will return to this dealership for yet another Honda at the end our of lease. I pleasant, as usual. This is our fourth purchase from Tom Wood, and we will return to this dealership for yet another Honda at the end our of lease. I would highly recommend this dealership as the staff there really care about the customer! More

I bought a used Accord for my college-age daughter from a reputable used car lot. The SRS light was on and the and the driver's side seat belt buckle did not actuate the "Fasten Seat Belt" light. My backgrou reputable used car lot. The SRS light was on and the and the driver's side seat belt buckle did not actuate the "Fasten Seat Belt" light. My background in electrical engineering and my prior experience with SRS systems made me pretty sure that the two things were related. Sure enough, I was able to extract the "trouble code" from the SRS computer and it indicated a driver'a side seat belt buckle failure. What this really means is that the little micro-switch inside the buckle assembly was stuck. This is apparently a common issue. I took the buckle assembly off of the seat and took it apart. Sure enough, it looked like someone had spilled a soft drink on it, and the little switch plunger was stuck in the "latched" position. I cleaned it up and plugged it in...voila! The fasten seat belt light came on and worked properly when the buckle was actuated! Unfortunately, the SRS light also stayed on. After some internet research, I found that some SRS lights can be reset by a user procedure, and some must be taken to a dealer. Of course, mine is the latter. I called Tom Wood Honda to see how much they charge to simply reset my SRS light. I told the service person (Brian) the above story. He said they would do it for free, if that's all that it needed. I made the appointment for 8:00 am on 12/20/2013. When I arrived, I pulled the car into the service bay, got out, and told the service tech that I had an 8:00 am appointment to have my SRS light reset. Brian said "Ok". He didn't say another word for the next 5 minutes or so as he took down the VIN number and mileage, and generated the appropriate paperwork (it was rather awkward silence). Finally, he said it would be a few minutes. I had to ask where the customer lounge was. I wasn't offered coffee or anything. About 15 minutes later, Brian entered the lounge and presented me with an estimate for $182 to replace the buckle assembly, because the SRS computer was still throwing the "driver'a side seat belt buckle failure" code. I told him that I'd fixed the buckle and that I knew it was working, because the seat belt light on the dash was working. He shrugged and said, "that's the error code, so it must still be bad". I asked him how much the part cost, and told him I'd replace it myself. Their price for the buckle was $87. I told him that I'd find one at a salvage yard. He then presented me with a BILL for $48 to cover the "diag". I was furious. I gave him authorization to reset the light...he said they would so that for free. Why the bill? After I put up a fuss, he discarded the bill, and I left (in a rather sour mood). Here's the kicker. As I pulled out of their lot, I looked down at the dash AND THE SRS LIGHT WAS OFF! They had reset the SRS light, cleared the trouble code, AND THEN tried to lure me into an unnecessary $182 repair! Beware of these people. They are liars and snakes. More

Great bunch of guys, we stumbled onto them when we visited their tent sale at their new store's building site. A week or so later we decided we wanted to purchase the used Envoy that Zach Watters sho visited their tent sale at their new store's building site. A week or so later we decided we wanted to purchase the used Envoy that Zach Watters showed us. We couldn't make it back up for about 2-weeks but Tom held the vehicle for us until we could make it back. Got a great deal and we are very happy with the experience. They did go out of their way to make the delivery special. I'm not going to ruin the surprise with details, try them out and you will see for yourself. Thanks again Zach & Tom More

We traveled two hours to the Anderson, IN location. We had an aftermarket air-conditioning system put into our 2003 Honda Civic DX. They troubleshot an electrical problem that was unknown until they put had an aftermarket air-conditioning system put into our 2003 Honda Civic DX. They troubleshot an electrical problem that was unknown until they put the system in. Kept us updated the entire time and the system works beautifully. If they can do this level of work on a system this large, they are excellent mechanics. Definitely the best Honda mechanics we have encountered. We will be recommending them to anyone who inquires where we take our Honda. More

Zack was very knowledgeable and after visiting 2 other Honda Dealers Zack showed me some major features I had not seen that were big selling points. He was very friendly, professional, helpful. Zack and Honda Dealers Zack showed me some major features I had not seen that were big selling points. He was very friendly, professional, helpful. Zack and Bill went the extra mile to make us feel like we were a special customer. More

My wife and I have purchased 5 vehicles from Tom Wood Honda. They have a great team and that is why we keep going back to buy and service our cars. Try them, you will like them. Honda. They have a great team and that is why we keep going back to buy and service our cars. Try them, you will like them. More

As a single woman it is hard to find a place that will service your vehicle that doesn't take advantage of ripping you off. You want a place that you can trust and respects you even if you can't quite des service your vehicle that doesn't take advantage of ripping you off. You want a place that you can trust and respects you even if you can't quite describe exactly what is going on with your car. At least they don't treat you like you are stupid to your face. Over all I am thankful for a place that I can trust to do what is needed and tell me what I can wait on to fix as I don't always have the money to fix everything at once. I have never had a bad experience in the 3 years I have been taking my car for service. More

Tony Varcak went out of his way to explain what was needed on this particular service and how much it would cost. He let me know what I could expect for the future services and about how soon I would n needed on this particular service and how much it would cost. He let me know what I could expect for the future services and about how soon I would need to purchase new tires. He also got several quotes on different tires and prices, so that I could plan for that expense.He was able to have the service man buff out a small scrape in my paint at no charge. He was very friendly and went above and beyond what I would have expected from a service manager. But I have always been so pleased with Tom Wood in Anderson...they do a great job. And they wash my car when they are finished! thanks to all of you! More