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Tom Wood Honda - Service Center

Anderson, IN

3.5
252 Reviews
Call Service Center (765) 642-9991

252 Reviews of Tom Wood Honda - Service Center

Sort by
December 21, 2023

The communication with this dealer was very poor. I was never called about my vehicle and upon calling with questions, I never got my questions answered either. This was disappointing considering it More

by Amk012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
Report | Print
Dec 22, 2023 -

Tom Wood Honda responded

I'm sorry to read about your experience with us. It's crucial for us to maintain open and timely communication with our customers, especially during a repair process. I apologize if we fell short of this expectation in your case. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

Helpful 1
November 05, 2023

Had appointment waited 2hrs before they started did not have filter was to check coolant and obviously did not light is remaining on. I need a call about this More

by annaselvidge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Brant
Report | Print
Nov 06, 2023 -

Tom Wood Honda responded

Anna, I'm sorry to read about your recent experience with us. It's important that we meet our customers' expectations and it sounds like we fell short in this instance. We'd appreciate the opportunity to discuss this further and find a resolution for you - please reach out at your earliest convenience. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

Helpful
September 29, 2023

I have always had good service here. The techs fix my car and keep it in great shape. Jason did a really good job of keeping me informed of what my car needed to be fixed, even when he h More

by daisy21gabbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sherwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Tom Wood Honda responded

We're glad to know that you've consistently received good service at Tom Wood Honda! It's great to see Jason was able to keep you well-informed about your car needs. We'll be sure he gets the recognition he deserves for his efforts. Safe travels!

Helpful
July 23, 2023

Called for service for Emissions System Problem message. They scheduled it for Saturday only to find out after they had the car that Diagnostic support was out on Saturday and they could not diagnose the p More

by Nevermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
Report | Print
Jul 24, 2023 -

Tom Wood Honda responded

Nevermore, I apologize for the inconvenience you experienced with scheduling your service appointment. We strive to provide efficient and straightforward service, so it's disappointing to hear that we have left the wrong impression. I would like to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

Helpful
July 15, 2023

When my car had to be serviced, Christian was fabulous and very helpful! They kept in contact with the process, very appreciative! More

by Cheryl Ashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Brantlinget
Report | Print
Jul 17, 2023 -

Tom Wood Honda responded

Cheryl, thank you for the review! We're glad to hear that Christian provided you with fabulous and helpful service. We appreciate your kind words and hope to see you again at Tom Wood Honda in the future!

Helpful
June 26, 2023

Friendly staff. Clean. Needs to have a vending machine for customers who have to wait for a longer time More

by dturner1966
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Woman who checked me in and out
Report | Print
Jun 27, 2023 -

Tom Wood Honda responded

Thank you for your feedback. We appreciate your positive comments about our friendly staff and clean environment. We have made note of your suggestion regarding a vending machine, and we will definitely consider it moving forward. If there's anything else we can do to improve your visit, please let me know. Thank you, Damien Richardson - General Manager - 765-203-0015

Helpful
February 23, 2023

Won’t go back for service. They tried to up-sell me for services adding up to more than 2,000. Disrespectful More

by Brcooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve, Brandon Dalbey
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Feb 23, 2023 -

Tom Wood Honda responded

We apologize for upsetting you, that was not our intent. When we inspect a vehicle we will note and present any recommended work to keep your car in good safe running condition. It is your choice to accept or decline these services but it is our responsibility to make you aware of the issues. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us and we will do our best to make this better. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

Helpful
January 24, 2023

Good work on my car but slow finalizing paperwork. Was there 40 longer than necessary. More

by mrrichardstrange1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was there Saturday. Don’t know the names.
Report | Print
Jan 25, 2023 -

Tom Wood Honda responded

Thank you for the review! We are glad to hear that the team was able to assist with your vehicle. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jason Broaddus - Service and Parts Director - 765-203-0993

Jan 26, 2023 -

mrrichardstrange1 responded

The gentleman that was assigned to help me was doing all he could. The other gentleman that was staffed behind the counter was not assisting him whatsoever or very little at the most. Therefore, the gentleman that was helping me was taking phone calls, and doing other odds and ends, which intern delayed my billing process. I want to make sure I made that clear. If it happens again, we’ll just go back to Penske on 96th St.

Helpful
October 05, 2022

The staff is horrible with communication they’re not very good with time management with your vehicle More

by jcolvin198032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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Oct 05, 2022 -

Tom Wood Honda responded

We strive to deliver timely and responsive assistance and I'm very sorry if we've missed the mark. If you're willing, I would like to discuss your experience with you further to see how we can make improvements for all our customers. Please give me a call when you get a chance. Thank you, Jason Broaddus - Service and Parts Director - 765-203-0993

Helpful
September 19, 2022

Super friendly service and my car was done so quickly. This was my first time going to this location and was very pleased. More

by Sherbear430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dalbey, Jeremy Rodecap, Greg Threet
Report | Print
Sep 19, 2022 -

Tom Wood Honda responded

We were delighted to welcome you for your first visit! Thank you for choosing Tom Wood Honda and for sharing your positive experience. See you next time!

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