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Tom Wood Lexus

Indianapolis, IN

4.8
1,270 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,270 Reviews of Tom Wood Lexus

August 06, 2026

Excellent experience from start to finish. Great attention to detail and good communication. Appreciated the loaner car. More

by Ksolotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 07, 2026 -

Tom Wood Lexus responded

Thank you for sharing your special recognition of our Tom Wood Lexus team! Knowing you are so comfortable and confident in their care means the world to us. Please keep us in mind for all future needs!

August 05, 2026

Very courteous. Explained the plan in detail. Executed the plan. Test drove the car afterwards. We’re very fair with charge. Couldn’t have been more pleased with th More

by quigleygeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbin in service dept
Aug 06, 2026 -

Tom Wood Lexus responded

Thank you for your excellent feedback! It's wonderful to hear that our team provided courteous, fair, and detailed service. We hope to serve you again at Tom Wood Lexus! Safe travels!

August 05, 2026

Great service, well equipped waiting room, free car wash, coffee and snacks, treated well and friendly. More

by Chivingtonjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Nist
Aug 06, 2026 -

Tom Wood Lexus responded

We’re delighted to hear you had a first-class experience at Tom Wood Lexus! Thank you for your kind words and we hope you visit us again!

August 04, 2026

My experience with Tom Wood Lexus was excellent from my contact with Dalton my salesman and all other staff highly recommend this dealership. Equally good experience with Tom Wood Porsche two years ago wh More

by asamwel2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton and Ethan
Aug 05, 2026 -

Tom Wood Lexus responded

We're thrilled to hear about your excellent experience with Dalton and the team at Tom Wood Lexus. Thank you for your continued trust and recommendation!

August 02, 2026

Once again, Shanan and Pat was great. Shanan provided knowledgeable and detailed information, along with updates. Pat provided expert and trusted service. He fully addressed my concerns a More

by joej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan and Pat
Aug 04, 2026 -

Tom Wood Lexus responded

Thank you for your confidence in our team! We will be sure to pass along your kind words to Shanan and Pat. We look forward to serving you again in the future here at Tom Wood Lexus!

July 31, 2026

Had a great experience Very comfortable waiting room. Quick 5k service with constant updates. Loved it. More

by Sjm1306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rylee
Jul 31, 2026 -

Tom Wood Lexus responded

Thank you for stopping by to leave Tom Wood Lexus a wonderful review!

July 30, 2026

Greg Busche exemplifies great customer service. As soon as I pull into the service department the staff makes me feel welcomed. More

by nevilles16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Jul 30, 2026 -

Tom Wood Lexus responded

We really appreciate this feedback, and we will be sure to pass along your thanks to Greg! Thank you for your business and your five-star review, from all of us at Tom Wood Lexus Service & Parts!

July 24, 2026

First time in service department with my 2023 GX. Excellent service levels and great communication. More

by patchoheaven404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz in Service
Jul 27, 2026 -

Tom Wood Lexus responded

Thanks for the wonderful review of Tom Wood Lexus! We look forward to keeping your 2023 GX running like a dream.

July 23, 2026

I recently got a used 2017 Honda CR-V front m Tom Wood Lexus. Even though it wasn’t one of their high end vehicles they was super friendly and helpful. I appreciated that they provided water and coffee an More

by Ericmheck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris in sales
Jul 23, 2026 -

Tom Wood Lexus responded

Thank you for sharing your experience, Eric! We are so glad that you felt valued and supported throughout the process. We hope your 2017 Honda CR-V treats you well, and we hope to see you again at Tom Wood Lexus!

July 23, 2026

Shanan did a great job from start to finish. I appreciate that she kept me updated from start to finish. More

by joej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan and Pat
Jul 23, 2026 -

Tom Wood Lexus responded

Hi Joe, we are thrilled to hear Shanan took such good care of you here at Tom Wood Lexus. Thank you for your business and your feedback. We hope to see you again down the road!

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