Tom Wood Lexus

I recently brought my car in for service at Tom Wood Lexus, and the experience served as a great reminder of why I choose to bring my vehicle here rather than a generic auto shop. From start to finish, Lexus, and the experience served as a great reminder of why I choose to bring my vehicle here rather than a generic auto shop. From start to finish, the entire process was seamless, professional, and genuinely thoughtful. What stood out most was the thoroughness of the service. The technical team didn't just perform the routine maintenance; they conducted a comprehensive multi-point inspection and provided a clear, transparent video walkthrough of their findings. Beyond the mechanical work, it’s the personalized touches that make Tom Wood Lexus stand out including my dedicated service advisor, Liz. She treated me like a VIP, making sure I was comfortable and had nice space to work while I waited. I really appreciated her and the entire team. Thank you Tom Wood Lexus! More

The service at Tom Wood Lexus is outstanding. Mr. Busche is the persona of professionalism. It has been a pleasure to be a customer at this dealership. If one is looking for a great car followed Mr. Busche is the persona of professionalism. It has been a pleasure to be a customer at this dealership. If one is looking for a great car followed by great service, this is the place. More

Communicating is a strong point for them. Service writer was very helpful. The checkup was quick and thorough Service writer was very helpful. The checkup was quick and thorough More

Mi Lexus RX premium de 2024 requirió una actualización de software, por suerte el concesionario que elegí fue Tom Wood Lexus, me dieron la cita para el día y hora que escogí, brindan una atención especial a software, por suerte el concesionario que elegí fue Tom Wood Lexus, me dieron la cita para el día y hora que escogí, brindan una atención especial a los clientes, no solamente por las golosinas y bebidas gratis, sino porque todos los empleados son excelentes profesionales, recibí mi auto lavado y corrigieron el error por el que requería el servicio, sin dudas siempre será el sitio al que continuaré acudiendo a los mantenimientos, cuando mis amigos o familiares deseen comprar un vehículo, mi recomendación es Tom Wood Lexus. More

Two things. They did not tell me that I had the option of use Lyft ride when picking up my car. I had to drive for about one & half hours to get to the dealer. S They did not tell me that I had the option of use Lyft ride when picking up my car. I had to drive for about one & half hours to get to the dealer. Second, they couldn't locate my car key so I had to sit and wait for at least 25 minutes in the service consultant office. It was quite frustrating. More

Derrick was excellent to work with, even working from home on an evening to get me the info I needed. Sales process was good, no nonsense, no shenanigans just business. IT staff helpful in explaining veh home on an evening to get me the info I needed. Sales process was good, no nonsense, no shenanigans just business. IT staff helpful in explaining vehicle features. Vehicle was fully prepared with full tank when I collected. More

Eric was very professional and pleasant. He explained in detail what was needed and done. He explained in detail what was needed and done. More

Tom Wood Lexus offers its customers unparalleled service from start to finish. I had the pleasure of working with Sebastian Alfonso in the service department and he offered me a quick solution in a less tha from start to finish. I had the pleasure of working with Sebastian Alfonso in the service department and he offered me a quick solution in a less than ideal situation. He was thorough, friendly, and helpful throughout my repair. In addition he went above and beyond to pick up my car on such short notice and get it back to me quickly. John the driver was exceptionally kind and nice xxx well. There is a reason this dealership remains 5 star! They offer a great amount of value to the customer from purchase to service throughout the car’s lifetime. I will continue to purchase future vehicles from them! More