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Tom Wood Lexus

Indianapolis, IN

4.9
1,182 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,182 Reviews of Tom Wood Lexus

February 12, 2025

Pleasant experience throughout! Great customer experience and knowledgable staff. I would definitely recommend Tom Wood More

by jn_morehead
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Feb 12, 2025 -

Tom Wood Lexus responded

We're delighted to hear you had a pleasant experience with our knowledgeable team at Tom Wood Lexus! Thanks for recommending us, and we look forward to serving you again in the future.

February 12, 2025

Tim Wood has excellent service especially with the pickup option. So helpful for elderly clients. Their technology of sending pictures of optional and required repairs is so helpful. Alex, the service coo More

by gloriabeatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, service coordinator
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Feb 13, 2025 -

Tom Wood Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Tom Wood Lexus, especially Alex, provided excellent service and kept you informed throughout the process. It's great to know our pickup option and repair technology are helpful for you. We appreciate your trust in keeping your older model in top shape!

February 09, 2025

Greg Busche is the best! !!!!! We have been coming to Lexus since 1999. Wouldn’t take the care anywhere else for service! More

by Slbruin722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Busche-Service Dept.
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Feb 10, 2025 -

Tom Wood Lexus responded

We're delighted to hear that Greg has been providing you with exceptional service at Tom Wood Lexus since 1999! Thank you for your continued trust and loyalty. We look forward to serving your vehicle needs in the future!

February 08, 2025

Appreciate Andrew and the service department giving excellent maintenance that keeps my older Lexus running great. More

by Janesdemink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Wishard and service department
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Feb 10, 2025 -

Tom Wood Lexus responded

We're delighted to hear that Andrew and our service team at Tom Wood Lexus have been able to keep your Lexus running smoothly. Thank you for trusting us with your vehicle's maintenance!

December 31, 2024

Recently had a scheduled service on my ES FSport. Tom Wood is great to deal with and Rick who picks up my car is awesome. Always on time More

by Mojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Jan 02, 2025 -

Tom Wood Lexus responded

We're delighted to hear that your service experience at Tom Wood Lexus was seamless and timely! Rick will be pleased to know his punctuality made a positive impact. Thanks for choosing us!

December 16, 2024

Sales and service are top notch. Expectations were met. Service loaner was another newer Lexus. Sales promises were kept. Thank you More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in Service
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Dec 16, 2024 -

Tom Wood Lexus responded

Mike, we're delighted to hear that our sales and service teams at Tom Wood Lexus met your expectations. Thank you for sharing your experience with us!

December 12, 2024

It's always good at tom wood Ive been a customer a long time Thx More

by Charles.slone
Recommend Dealer
Yes
Employees Worked With
Server ce
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Dec 12, 2024 -

Tom Wood Lexus responded

Charles, thank you for trusting Tom Wood Lexus with your business!

December 11, 2024

Easy to schedule and Travis has helped keep our vehicle safe and has thorough knowledge of Lexus maintenance schedules. More

by mama2magnus@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
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Dec 12, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Travis has been helpful in keeping your vehicle safe and maintaining its schedule here at Tom Wood Lexus. Thank you for sharing your experience with us!

December 06, 2024

Very quick, courteous check in and check out. Only concern I got was when I was given an electric only motor, which made me nervous with cold weather and kids to be responsible, they were able to More

by alm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
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Dec 06, 2024 -

Tom Wood Lexus responded

Thank you for sharing your experience with us at Tom Wood Lexus! We're glad to hear that our team provided quick and courteous service, ensuring you got your car back the same day. We appreciate your feedback regarding the electric motor and are always here to accommodate any concerns.

December 04, 2024

Very professional. Easy to schedule online appointments. Provided regular updates on the service status. Easy drop off / pickup. More

by prakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Dec 04, 2024 -

Tom Wood Lexus responded

We're delighted to hear that you found the service at Tom Wood Lexus professional and convenient! It's great to know our online scheduling, updates, and drop-off/pickup process met your expectations. Thank you for sharing your experience with us!

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