Tom Wood Lexus

Good at making the customer feel welcome. Katelyn was wonderful to work with! We are very pleased with our purchase. The whole process was fast and efficient. Overall a very positive experien Katelyn was wonderful to work with! We are very pleased with our purchase. The whole process was fast and efficient. Overall a very positive experience. More

It’s Stahl good at Tom Wood! This was an amazing experience, and Katelyn showed me that I can get the car of my dreams! Thank you Tom Wood Lexus This was an amazing experience, and Katelyn showed me that I can get the car of my dreams! Thank you Tom Wood Lexus More

Thomas and Steve were both very kind, patient and knowledgeable. I really enjoyed working with both of them. knowledgeable. I really enjoyed working with both of them. More

It was clean and comfortable. The staff was friendly and very helpful . Much better experience than other dealers. The staff was friendly and very helpful . Much better experience than other dealers. More

Easy with little stress and dealership had what I wanted to purchase with several autos available . to purchase with several autos available . More

Everyone that I dealt with was friendly and professional. I was treated with kindness and respect I was treated with kindness and respect More

My salesperson Elizabeth was great. Knowledgeable, friendly and efficient. She put together the numbers, gathered my information and I was out the door driving my Lexus within a few ho Knowledgeable, friendly and efficient. She put together the numbers, gathered my information and I was out the door driving my Lexus within a few hours! Very honest pricing and great service. As a woman buying a car I would highly recommend her. No pressure and I never felt talked down to as I have in the past at other dealerships. More

Great service from my sales representative, Thomas and service advisor. , Dakota. They treated me like a person and not a number. service advisor. , Dakota. They treated me like a person and not a number. More

Scheduled an appointment on 12/11/23 for an alignment and road force balancing. Left the service and everything felt good at the time on the 50 mile trip home. Two days later, while I was traveling out of road force balancing. Left the service and everything felt good at the time on the 50 mile trip home. Two days later, while I was traveling out of state, my wife was driving through town and the tpms monitor came on and a city block later the tire was completely flat. Luckily, roadside assistance came out to help change the tire and could not find any punctures or damages to the sidewalls, other than scratches from the rim sitting on the flat tire, so I had him place it in rear and I would have it looked at/ repaired upon my return on Friday. At the local tire shop, it was noted that tire sensor was installed hand tight and once tightened, held operating pressure fine with no leaks. Unfortunately, when the tire went down, the inside of the sidewalls were shaved down some and a new tire was needed. Called Alisha at the service department and they stated that there was no way the previous service could have caused this and it must have been a bad tire install by the dealer next to them that is also Tom Wood and sold me the car. However, this is making me question the service now as well, since road force balancing requires the rim and tire to be repositioned for optimal balancing. I had an opportunity to observe and learn the balancing process at the local tire shop when replacing the damaged tire(Thanks Friendly Tire for the help). Alisha said the service manager would have to call to discuss this with me on 12/15/23 to go through this issue but as of 12/20/23, no phone call or attempt has been made. This is very disappointing that they did not ask to see the tire, inspect the sensor, or even call back to discuss. Will find another shop to service my Lexus from now on. More

Tom Wood Lexus always makes car buying easy. The staff are friendly and we especially appreciate the fact that they are VERY dog friendly The staff are friendly and we especially appreciate the fact that they are VERY dog friendly More