Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom Wood Lexus
Indianapolis, IN
1,207 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,207 Reviews of Tom Wood Lexus
October 03, 2017
Highly Recommend I would highly recommend Tom Wood Lexus to anyone purchasing or servicing a vehicle. The sales team is amazing and Corey T. provided a great personali I would highly recommend Tom Wood Lexus to anyone purchasing or servicing a vehicle. The sales team is amazing and Corey T. provided a great personalized experience during my car buying process in Feb 2017. I have since returned to the service department twice and received top quality service from two different service advisers (Alexis & Dave). Tom Wood Lexus has gone above and beyond to make customers feel appreciated. More
by QueKet
Employees Worked With
Alexis, Corey Thingelstad, Dave Louderback
September 30, 2017
Shanan Jackson Shanan is great to work with she is professional and very responsive! You should not require more words than I'm willing to provide period! Shanan is great to work with she is professional and very responsive! You should not require more words than I'm willing to provide period! More
by Dmathews
Employees Worked With
Shanan Jackson
September 25, 2017
Exceptional customer service and experience Consultant gave excellent customer service with total focus on our needs . She arranged test drives and assisted in guiding us smoothly through th Consultant gave excellent customer service with total focus on our needs . She arranged test drives and assisted in guiding us smoothly through the options , financing, and choice of the best vehicle we have ever owned! We were beyond saisfied, with the sale, facility, vehicle , price, and amazibg service from our agent ! Thank you !!! More
by Scott7819
Employees Worked With
Erika Krumwied
September 23, 2017
New amplifier for sound system Alexis is the epitome of what you want your service writer to be. Energetic, honest and up front. In short, she did what she said she would do. She Alexis is the epitome of what you want your service writer to be. Energetic, honest and up front. In short, she did what she said she would do. She deserves a pay increase More
by Me
Employees Worked With
Alexis
September 21, 2017
Service Routine service and update gps. The update to gps was $320. Which is outrageous and the update was from 2016. Definitely now worth that plus it was Routine service and update gps. The update to gps was $320. Which is outrageous and the update was from 2016. Definitely now worth that plus it was old. Will do it when a newer version is available but that is a ridiculous price More
by Lexis350
Employees Worked With
Joe Brumfield
September 21, 2017
Excellent Both Greg and Ron the mechanic did an excellent job taking care of my vehicle. Ron even brought the car to my home when the work was completed. Both Greg and Ron the mechanic did an excellent job taking care of my vehicle. Ron even brought the car to my home when the work was completed. More
by bob1
Employees Worked With
Greg, service advisor and Ron, mechanic.
September 19, 2017
Great Service Shanan was very professional and kept me informed regarding the progress of the service of my car. I would not take my car any other place. Shanan was very professional and kept me informed regarding the progress of the service of my car. I would not take my car any other place. More
by happy with my suv
Employees Worked With
Shanan Willis
September 14, 2017
Disappointed We had to bring our vehicle here when we were in from out of state. Positive thing is they were able to schedule my service within a day. Unfortunatel We had to bring our vehicle here when we were in from out of state. Positive thing is they were able to schedule my service within a day. Unfortunately, they rushed me in and out when speaking with the service rep. When I returned to get my vehicle, it was not cleaned out or washed. The service I receive in Florida (where we reside) is above and beyond exceptional. Making Tom Wood look sadly mediocre. I would not return here unless necessary. More
by AJB
Employees Worked With
Dave Louderback
September 07, 2017
Very professional and pleasure! Matt dealt with me and made my experience with this dealership amazing. He did a lot of extra work just to help me out with my work schedule. It was t Matt dealt with me and made my experience with this dealership amazing. He did a lot of extra work just to help me out with my work schedule. It was the first time I actually left a dealership with a good felling. So thank you Matt More
by Mattmegan80
Employees Worked With
Matt Scherer
September 06, 2017
Maintenance Excellent experience. Timely service. Informative and polite. Called on cell phone when vehicle was ready. Answered questions regarding Tyvek on facad Excellent experience. Timely service. Informative and polite. Called on cell phone when vehicle was ready. Answered questions regarding Tyvek on facade and difficulties with adjustment. More
by Willsdc
Employees Worked With
Travis
