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Tom Wood Lexus

Indianapolis, IN

4.9
1,204 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,204 Reviews of Tom Wood Lexus

December 09, 2023

We were given Excellent customer service. Our Rep. Was friendly, knowledgeable, considerate and very helpful. More

by Danyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanon and give her 5 stars.
Dec 11, 2023 -

Tom Wood Lexus responded

Danyman, we're delighted to know you received excellent service at Tom Wood Lexus. Thanks for the positive feedback!

December 06, 2023

Cody was my service rep. He is excellent. Listens and takes appropriate action to fix the problems. More

by Klang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Dec 06, 2023 -

Tom Wood Lexus responded

Klang, thank you for leaving Tom Wood Lexus a five-star review! We are thrilled that Cody provided top-notch service you feel confident in. Safe travels!

December 05, 2023

I got the car I wanted in no time. Derrick was really helpful and knowledgeable. I highly recommend Tom Wood Lexus in Indianapolis. More

by Tennis mom
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Motley
Dec 05, 2023 -

Tom Wood Lexus responded

We're so glad to know you had a great experience with Derrick here at Tom Wood Lexus! We appreciate your recommendation and are here if you need anything else. Enjoy your new car!

November 30, 2023

Everyone was professional, efficient and accommodating ,friendly , on time and helpful. Fifteen word minimum is over the top. More

by bmhcanuk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn. Steve
Dec 01, 2023 -

Tom Wood Lexus responded

Thanks for the feedback. We're glad to know you had a positive experience with our team at Tom Wood Lexus.

November 28, 2023

I was taken care of very well! They updated me as time went on and made sure I was comfortable :) More

by moto56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Walters
Nov 28, 2023 -

Tom Wood Lexus responded

Thanks for the review! We hope to see you again at Tom Wood Lexus!

November 28, 2023

We purchased a 2024 Lexus RX350 over the weekend and the staff could not have been more helpful and attentive to our needs. Thoroughly professional in all ways. It was a very positive experience. Katelyn ar More

by dickedwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl, Logan Page, Thomas Kilburn and Steve Card
Nov 28, 2023 -

Tom Wood Lexus responded

We're so pleased to know that our team at Tom Wood Lexus was able to provide you with a positive car buying experience. It's great hearing how Katelyn and Logan went above and beyond for you! We appreciate your loyalty, and enjoy your new 2024 Lexus RX 350!

November 26, 2023

Tom Wood has a great service department. Very helpful staff and the technicians do a thorough job. More

by Trackvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Nov 27, 2023 -

Tom Wood Lexus responded

We appreciate your feedback! Thank you for choosing Tom Wood Lexus and for sharing your experience. Drive safely!

November 25, 2023

We recently purchased a new vehicle from Tom Wood Lexus. The staff is always. kind , welcoming and professional. Mike Word was very informative and patient with our questions. He left none of them unans More

by DianaF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Card instructed us on the electronic portion of the vehicle. He was very kind and gave us the necessary information before we left the dealership. , Mike Word
Nov 27, 2023 -

Tom Wood Lexus responded

Diana, it's great to know that Mike and the rest of our team at Tom Wood Lexus were able to assist you in finding your new Lexus NX 350. We're always here for any questions or needs you may have. Enjoy your new ride!

November 18, 2023

Mike and Eddie were great. They always helpful and communicate well. He understands the car well. More

by triciamandelbaum@comcast.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike mccann
Nov 20, 2023 -

Tom Wood Lexus responded

We are so happy that Mike, Eddie, and our Tom Wood Lexus team earned your five stars. Thanks, and we hope to see you down the road!

November 18, 2023

Enjoyed excellent service working with Sam Shobe and Katelyn Stahl on the purchase of my 2022 Lexus 350. More

by indybg
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Shobe, Steve Card, Katelyn Stahl
Nov 20, 2023 -

Tom Wood Lexus responded

We're delighted to know that you had an excellent service experience with Sam and Katelyn here at Tom Wood Lexus. Enjoy your new vehicle!

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