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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

April 03, 2023

Shanan is the best service rep! Explains everything well, goes the extra mile for you and always has a smile and happy to help out. She’s my favorite service rep and if you ask for More

by nitrolian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Apr 03, 2023 -

Tom Wood Lexus responded

Thank you for the review! We appreciate the kind feedback about Shanan and hope to see you again at Tom Wood Lexus. Safe travels!

April 03, 2023

Great service from Dakota! Wondering why my rewards were not applied to my cost of service? More

by Stevensk6167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Alemeida
Apr 04, 2023 -

Tom Wood Lexus responded

Steven, thank you for the review! We are glad to hear that Dakota was able to get the job done. With regard to the rest of your feedback, I would be happy to speak with you to see what more I can do to assist with your rewards. If you are willing, please feel free to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

April 01, 2023

Shanan offered great customer service and explained I didn't need a service the tech put on the report, saving me money. More

by Mel7309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson-Willis
Apr 03, 2023 -

Tom Wood Lexus responded

Thank you for the review! We are so glad to hear that Shanan delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Wood Lexus!

March 31, 2023

Good customer service and a lot of information and good Good deal no money down. More

by Cissycobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 31, 2023 -

Tom Wood Lexus responded

Thank you for the review! We appreciate your business and hope to see you again at Tom Wood Lexus. Safe travels!

March 28, 2023

Michael was so helpful! He was very patient with us. He gave us the space and time that we needed to discuss and make our final decision. Steve in technology walked us th More

by mattandbrina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Card, Mike Word
Mar 29, 2023 -

Tom Wood Lexus responded

We are glad to hear that you felt taken care of by Michael and Steve. They will appreciate your kind words. Thank you for trusting Tom Wood Lexus with your business!

March 26, 2023

extremely courteous staff who made the buying process not only easy but pleasant. I was kept well informed of status and left feeling well satisfied. More

by David S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meagan (sales support) and Steve the technology guru, Corey Thingelstad
Mar 27, 2023 -

Tom Wood Lexus responded

David, thank you for the review! We are so glad to hear that you had a successful experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

March 26, 2023

Always prompt, attentive, polite and competent. Sam communicated with me quickly and was great at explaining what needed to be done. Great service always at Tom Wood Lexus!!! More

by srcarlson53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Mar 27, 2023 -

Tom Wood Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with Sam and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

March 21, 2023

Excellent service. Service writers are knowledgeable and helpful. Not much more to say, thank you very much More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Shanan Willis
Mar 21, 2023 -

Tom Wood Lexus responded

Charlie, we're thrilled you enjoyed working with our team at Tom Wood Lexus! Thanks so much for the support!

March 20, 2023

Mike McCann in the service department went above and beyond. My schedule does not always permit staying onsite for service, and a loaner was available. Everyone in the service department go above an More

by maryschroederadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Mar 21, 2023 -

Tom Wood Lexus responded

Thank you for the review! We are so glad to hear that Mike delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Wood Lexus!

March 18, 2023

Very good services and kind people to help you with all your business and personal 👍 More

by G Hatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Word, Brooke Bell
Mar 20, 2023 -

Tom Wood Lexus responded

Our team is always happy to see a 5-star review! Thank you so much for supporting Tom Wood Lexus and please let us know if you need anything at all down the line!

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