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Tom Wood Lexus

Indianapolis, IN

4.9
1,229 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,229 Reviews of Tom Wood Lexus

July 23, 2023

I scheduled for a texted routine check. I received a preliminary potential service need. But sat in waiting showroom,unconsulted or consented that an wheel alignment wqs unknowingly being More

by clafate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Report | Print
Jul 31, 2023 -

Tom Wood Lexus responded

Thank you for sharing your feedback with us. We apologize for any confusion or inconvenience caused during your recent visit to Tom Wood Lexus. We appreciate you bringing this to our attention and will use it as an opportunity to improve our communication process moving forward. If there's anything else we can assist you with, please don't hesitate to reach out. Have a great day! - Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

July 21, 2023

Service scheduling was seemless. All issues for the service were promptly dealt with. All personnel were courteous and friendly. More

by Joe Broecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mcgann
Report | Print
Jul 21, 2023 -

Tom Wood Lexus responded

Joe, thank you for the five-star review! We appreciate your business and hope to see you again at Tom Wood Lexus!

July 20, 2023

Perfect costumer service. . Staff are very professional, very responsive, highly knowledgeable and friendly. Definitly happy with the service.👍👍 More

by alexchavente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 21, 2023 -

Tom Wood Lexus responded

Thank you for this lovely review and shoutout to our team here at Tom Wood Lexus!

July 19, 2023

Love working with Shanan at Tom Wood…the best customer service and never worried if my car has a problem More

by nitrolian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Williat
Report | Print
Jul 20, 2023 -

Tom Wood Lexus responded

Thank you for the positive review! We're glad to hear that Shanan provided you with excellent customer service. Drive safely and we hope to see you again at Tom Wood Lexus!

July 19, 2023

This dealership is professional, reliable and I can trust their work. You can also depend that the car is completed on time. More

by Ron Gress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 19, 2023 -

Tom Wood Lexus responded

Ron, thank you for the positive review! We're glad to hear that Tom Wood Lexus provided you with professional and reliable service. Your trust means a lot to us, and we hope to see you again in the future. Have a great day!

July 16, 2023

Quick service and ease of checking in and out. Also was able to get a loaner car! More

by Banewman68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Report | Print
Jul 17, 2023 -

Tom Wood Lexus responded

Thank you for leaving Tom Wood Lexus a five-star review! We are so glad our service was quick, and you were accommodated with a loaner car. See you next time!

July 15, 2023

Overall good , but a few areas could be improved such as being a little more customer, responsive More

by laestes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Report | Print
Jul 24, 2023 -

Tom Wood Lexus responded

Iaestes, thank you for taking the time to share your feedback to help our team improve our responsiveness. We appreciate your business here at Tom Wood Lexus and look forward to assisting you again in the future. Drive safe!

July 14, 2023

Sam was very informative. He called to let me know what was needed on the car. Discussed the repairs and prices. More

by rmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam.
Report | Print
Jul 14, 2023 -

Tom Wood Lexus responded

Matt, we are so glad to hear that Sam went above and beyond to assist you. Drive safely, and we hope to see you back again at Tom Wood Lexus!

July 13, 2023

Excellent service! I came 30 minutes early and still got accommodated. The coffee was excellent as well. More

by leo.obrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Word
Report | Print
Jul 13, 2023 -

Tom Wood Lexus responded

Hey there! We're stoked to hear that you enjoyed the service and our coffee at Tom Wood Lexus. Thanks for leaving us a review, we really appreciate it!

July 12, 2023

I can always depend on Tom Wood Lexus to service my car and maintain its best condition. They do what they say they’re going to do at the agreed price and I appreciate this. More

by robertcandis55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service- Dakota
Report | Print
Jul 12, 2023 -

Tom Wood Lexus responded

Robert, thank you for your kind words! We're glad to hear that Tom Wood Lexus has consistently provided you with reliable and trustworthy service. Your support means a lot to us. Have a great day!

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