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Tom Wood Lexus

Indianapolis, IN

4.9
1,181 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,181 Reviews of Tom Wood Lexus

December 09, 2022

I had my 2021 RX 350 in for its 25000 mile checkup on Wednesday All the personnel were delightful to deal with ! My car was ready in less time than I expected and they washed and vacuumed it as well! Awe More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Report | Print
Dec 09, 2022 -

Tom Wood Lexus responded

Thank you for this great review of Tom Wood Lexus. We are thrilled to hear that our team provided efficient and detailed work. Your trust and feedback mean the world to us!

December 08, 2022

Prompt, professional service. Check in and check out were handled smoothly. Options for needed service and services later were well handled More

by dandiprasad5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Dec 08, 2022 -

Tom Wood Lexus responded

Thank you for sharing your service experience with Tom Wood Lexus! We hope you have a great day!

December 04, 2022

Everyone was pleasant and professional. The communication was fantastic. The entire experience was great and I would recommend Lexus to anyone. More

by dmcdougall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
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Dec 04, 2022 -

Tom Wood Lexus responded

We are thrilled to hear that you enjoyed your recent visit to Tom Wood Lexus! Thank you for the 5 stars, and have an awesome day!

December 01, 2022

Very professional and straightforward on all costs and fees. Pleasure to work with this dealership More

by jdsuddenly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Dec 01, 2022 -

Tom Wood Lexus responded

Thank you for the great review of us here at Tom Wood Lexus! We are pleased to hear about your positive experience with our team and we hope to see you down the road!

November 30, 2022

Great service! Scheduling was easy, valet service was superb, car was clean upon return. Stellar! More

by Mommadoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick (valet service)
Report | Print
Dec 01, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

November 23, 2022

The service advisors are so kind and professional. From the moment you drive up you are greeted by a friendly advisor. The dealership is a clean comfortable place if you have to wait on your car. More

by cshobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Nov 23, 2022 -

Tom Wood Lexus responded

Thank you for this great review! We are thrilled to hear that you felt taken care of by our team here at Tom Wood Lexus.

November 19, 2022

Awesome service and appreciate Greg Busches level of service. I feel very much appreciated as a customer More

by Ronanddarli78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Busche
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Nov 21, 2022 -

Tom Wood Lexus responded

Thank you for this great review! We are thrilled to hear that you felt taken care of by Greg and the Tom Wood Lexus team.

November 17, 2022

Work done when they said it would be finished. Everyone was very polite and courteous. More

by Rosemary Andrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Report | Print
Nov 17, 2022 -

Tom Wood Lexus responded

Rosemary, thank you for the great review! We appreciate your support and hope to see you back again at Tom Wood Lexus. Safe travels!

November 15, 2022

My experience with Tom Wood Lexus was professional. Elizabeth Slider and her team made the purchase seamless. Everything explained well. Pleasant friendly staff.altogether a god experience. More

by Jsanigar
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elizabeth Lister
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Nov 16, 2022 -

Tom Wood Lexus responded

We are so happy our Tom Wood Lexus team earned your five stars and congratulations on the new Lexus. Elizabeth will appreciate the shoutout! Enjoy the ride and we hope to see you again down the road!

November 14, 2022

I was out of town and needed help with my Lexus LS. Both Alicia and Mike were outstanding in correcting my problem. Mike kept me informed and discussed options for correcting my problem. The service w More

by Wellemej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann, Alicia
Report | Print
Nov 14, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Alicia, Mike, and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

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