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Tom Wood Lexus
Indianapolis, IN
1,229 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,229 Reviews of Tom Wood Lexus
March 26, 2019
Buying experience Very customer focused communication excellent. Knowledgeable staff answered all questions . Facilities outstanding . Processing easily and quickly d Very customer focused communication excellent. Knowledgeable staff answered all questions . Facilities outstanding . Processing easily and quickly done. Indoor instruments review a nice touch. Zach was truly exceptional. Very professional More
by Griff
Employees Worked With
Tina Smith, Zachary Soutendijk
March 22, 2019
Quick but forgot the final check Routine 5,000 mile check. Oil and fluids check, check alignment, etc. All went well except during the checkout process I did not notice that the dri Routine 5,000 mile check. Oil and fluids check, check alignment, etc. All went well except during the checkout process I did not notice that the driver's side outside mirror cover had come off in the free car wash I got at the end. I was at home when I got a call that they found the cover in the dealer car wash. So, I will be sure to do a walk around the car before leaving the dealer ship next time! More
by cogjc61
Employees Worked With
Sam Shore
March 19, 2019
Service Cody did a great job servicing our Lexus. The waiting area for clients whose cars are being serviced is more than comfortable. Everyone at the dealer Cody did a great job servicing our Lexus. The waiting area for clients whose cars are being serviced is more than comfortable. Everyone at the dealership is friendly and knowledgeable. More
by Michael
Employees Worked With
Cody Shuler
March 19, 2019
First Class all the way Tom Wood Lexus IS a first class dealership with excellent customer service to make owner a Lexus a true pleasure. The service department offers great Tom Wood Lexus IS a first class dealership with excellent customer service to make owner a Lexus a true pleasure. The service department offers great services to help make sure your car is running properly and ability to pick up/drop off your car at your home or work to make it even easier. More
by IndyK
Employees Worked With
Erin Alberts Maglinte, Joe Brumfield
March 19, 2019
Great experience Corey is very professional and helpful. The total process went very smoothly and enjoyable. Learned a lot safety features about the new car. Certainl Corey is very professional and helpful. The total process went very smoothly and enjoyable. Learned a lot safety features about the new car. Certainly worth the time spent. Great experience! Thanks ! More
by Carbuy, mimi66
Employees Worked With
Corey Thingelstad
March 18, 2019
Great experience I would recommend it to anyone I had a wonderful experience buying a car. It was quick and painless and I didn’t feel pressure at all. I would recommend to anyone. I had a wonderful experience buying a car. It was quick and painless and I didn’t feel pressure at all. I would recommend to anyone. More
by Dtrain995
Employees Worked With
Corey Thingelstad
March 16, 2019
Super happy! Fantastic help from James to find the right car for me. He spent 8 hours with me. Financing department was great getting the best deal for my Lexus. Fantastic help from James to find the right car for me. He spent 8 hours with me. Financing department was great getting the best deal for my Lexus. More
by lexus
Employees Worked With
Alicia Crutcher, James Gamble
March 16, 2019
Excellent experience Sales staff were very knowledgeable and professional. Overall excellent experience. The buying process was very well managed and streamlined. I never Sales staff were very knowledgeable and professional. Overall excellent experience. The buying process was very well managed and streamlined. I never felt any pressure to purchase. More
by Mark47
Employees Worked With
Meredith Clason, Ryan Garland
March 14, 2019
60,000 mile checkup They were very helpful and they got me in and out fairly fast. I feel they are a little high in their costs, but they do a good job. They were very helpful and they got me in and out fairly fast. I feel they are a little high in their costs, but they do a good job. More
by luhart
Employees Worked With
Cody
March 13, 2019
Ultimate Sales Consult I had always been a Buick owner until the day I came into your showroom and met Jim Froman. Dissatisfied at the service I had received from my former I had always been a Buick owner until the day I came into your showroom and met Jim Froman. Dissatisfied at the service I had received from my former Buick dealer after purchasing a “new” Buick of 1-week ownership & many years dealing with them, I came to Tom Wood Lexus and Jim smoothed my ruffled feathers and had me in my 1st time ownership of a Lexus! That was 7 years ago and I had purchased from Jim my 2nd Lexus and was ready to purchase my 3rd Lexus fri Jim but was sadly informed of his passing-what a sad time for your dealership of a wonderful person-May he Rest In Peace and my condolence to his family and his work family. Toni Hodson, Rushville, IN More
by Farmgirl, toni1234
Employees Worked With
Jim Froman
