Tom Wood Volkswagen Noblesville

Most confusing car purchase ever ! 1. Salesman number 1)the internet manager is terrible representative. I was purchasing the car sight unseen so I likely had more questions that his lo 1. Salesman number 1)the internet manager is terrible representative. I was purchasing the car sight unseen so I likely had more questions that his local buyers but my questions seemed to enrage him to the point his language / tone in his texting turned impatient and condescending . But since he is the internet manager I can’t be that unique of a buyer. So I asked my wife to find another person 2. Salesman number two seemed totally inexperienced with car sales in general and we ended up having to deal with another person that was suppose to be in charge to get things back on tract on multiple occasions. The paperwork exchange via Fed Ex was a fiasco. The salesman kept asking for the check knowing the paperwork we had received was wrong twice. 1. Incorrect color description in paper work vs actual car blue vs black 2. Incorrect vin number on paperwork. 3. Incorrect car description altogether ... we think they sent us someone else’s paperwork to sign.. ..my wife had to send the paperwork back to them twice so they could correct them ...the scary part is that they were clueless until we identified the problems and we don’t sell cars for a living . 4. Due to the paperwork delay the transportation company that is transporting the vehicle for us to Texas from Indiana had to be rescheduled three times...the so far haven’t charged us extra but we haven’t received the car or the bill yet due to the dealers delay. 5. Lastly the dealer refused to let us have the car checked by an authorized mechanic prior to our purchasing the car. That had never been a problem for us in the past. If we weren’t so familiar with this type of car we would have walked away shaking our heads but the choices nationally are currently limited.This will be our 4th car of this kind so we think we know what to expect..(. fingers crossed ) Anyway good luck if you decide to trade with these guys in the future but be sure to be in your A game because you will likely end up having to sell yourself the car and then do the paperwork to boot ! If someone cares enough to contact me from the dealer I have all the text exchanges to back up everything I have shared in this post but I’d don’t expect to hear from them now that they have received the cash. We wired it to them once the paperwork was finally corrected .... You expect a few glitches when purchasing a car but this one took it to a new level of frustration ! But in the end they got the cash and to them that must be first and foremost ! I can’t imagine what their service department is like if they treat you like this while your in the processs of buying the car. More

Warranty on used Jeep Loving my used Jeep with a 12 month warranty! Thank you Angelina for not giving up and for making a very nice deal with me. Loving my used Jeep with a 12 month warranty! Thank you Angelina for not giving up and for making a very nice deal with me. More

First Visit Service was performed with courtesy, knowledge, & professionalism. Geoff H. was pleasant & informative about my VW Beetle & the service required durin Service was performed with courtesy, knowledge, & professionalism. Geoff H. was pleasant & informative about my VW Beetle & the service required during my first visit to the dealership. I plan on returning for future service needs. More

Noblesville VW Excellent new VW dealer in Noblesville. Our sales representative Austin was knowledgeable and friendly without being pushy. Facility is beautiful. The Excellent new VW dealer in Noblesville. Our sales representative Austin was knowledgeable and friendly without being pushy. Facility is beautiful. They were patient wt my daughter for her first car purchase. Mike was flexible and accommodating and Nick stepped in to assist while Austin was otherwise occupied. Great team effort. More

Fast and courteous service Everyone was very courteous and friendly, the service was outstanding had to have a new key programmed and the front license plate holder put on and I Everyone was very courteous and friendly, the service was outstanding had to have a new key programmed and the front license plate holder put on and I was in and out of there before I knew it. More

Not very good on customer relations Sales person made promise and did not follow through. Manager promised reimbursement for things they stated was done. I found 2 major things that were Sales person made promise and did not follow through. Manager promised reimbursement for things they stated was done. I found 2 major things that were not done. He never reimbursed me. I made phone calls to talk to the sales person and manager. Those 2 never answered or returned my call. More

Great Service Had a wonderful experience with Brian. He was professional and honest. Will be back for service in the future! We enjoyed working with the friendly st Had a wonderful experience with Brian. He was professional and honest. Will be back for service in the future! We enjoyed working with the friendly staff. More

Great service experience I had an air bag defect recall on my 2007 Passat, which the service team handled within an hour as estimated, plus returned my auto clean inside and o I had an air bag defect recall on my 2007 Passat, which the service team handled within an hour as estimated, plus returned my auto clean inside and out and included a handwritten thank you note. Always thoughtful and appreciative people that I would recommend. More

2014 Toyota Camry,Sami Nutt and Lauren Sammi Nutt, Helped with purchase of Toyota Camry, price and deal went quickly and without problems, Lauren in finance was a very easy to deal with, t Sammi Nutt, Helped with purchase of Toyota Camry, price and deal went quickly and without problems, Lauren in finance was a very easy to deal with, thanks for making purchase quick and easy. More

Needed a new key We had lost our key to our Passat. Had the car towed to Tom Wood VW in Noblesville. Allie Anderson initially helped over the phone as we began the pro We had lost our key to our Passat. Had the car towed to Tom Wood VW in Noblesville. Allie Anderson initially helped over the phone as we began the process. She was very helpful in her communications and was diligent in the way she continued to connect with us during the process. Very pleasant to work with. More