Tom Wood Volkswagen - Service Center

Great service ! Our rep kept us informed thru the entire service event. Very comfortable waiting area. Our rep kept us informed thru the entire service event. Very comfortable waiting area. More

I found the quality of professionalism high. I find the value of the service to be excessive. Dealerships have the best access o customer needs and service training, but fail to deliver on comp I find the value of the service to be excessive. Dealerships have the best access o customer needs and service training, but fail to deliver on competitive prices. More

I took my car here to get the clutch replaced and they gave me the best price around this area (and i looked). when driving in they take pictures of your car and point out every little flaw with an automa gave me the best price around this area (and i looked). when driving in they take pictures of your car and point out every little flaw with an automated system, which is cool but honestly useless. Deja in the service customer service department was AMAZING. She was communicative, helpful, and went above and beyond to make sure i was happy. More

Outstanding customer and repair service! ! Very knowledgeable, responsive and customer centric commitment! I highly recommend Tom Wood Volkswagen! ! Very knowledgeable, responsive and customer centric commitment! I highly recommend Tom Wood Volkswagen! More

First time using this dealer since my home dealer is/ was in Cali and I was in town. Excellent experience and Deja, my service rep was super helpful and informative from the very start. I definitely will b in Cali and I was in town. Excellent experience and Deja, my service rep was super helpful and informative from the very start. I definitely will be using this dealer for services when I am in town. More

They treat customers better if they are attached to a recall, because yeah, but if you just happened to buy a VW, you’re a second-class citizen. Be aware if you deal with a guy named Noah, who comes acr recall, because yeah, but if you just happened to buy a VW, you’re a second-class citizen. Be aware if you deal with a guy named Noah, who comes across as an empathetic customer service guy who calls you bro but who is utterly ineffective to advocate for you. More

The customer service was excellent Very professional Everything just in time My car driving perfect now Everything just in time My car driving perfect now More

My experience was great… Service Advisor Noah was pleasant and attentive to my cars needs. pleasant and attentive to my cars needs. More

Overall service was good. Hope mentioned she would come back to grab me when service was complete. I received a text that it was complete. I replied to the text because no-one Hope mentioned she would come back to grab me when service was complete. I received a text that it was complete. I replied to the text because no-one ever returned to address me in waiting room. Finally, I went in search of Hope who replied that she had gotten busy. How long would I have sat there if I waited as instructed? I do not know. I was there for over three hours for an oil change, tire rotation and alignment. Not sure if that is a respectable amount of time or not but it was a long morning in waiting room. They do offer rides if you choose not to stay. Next time I will select that option. They also offer free snacks and drinks in the waiting room, which was a nice feature. More

Fantastic service and very friendly staff. One of the best service experiences I’ve had! One of the best service experiences I’ve had! More