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Tom's Ford

Keyport, NJ

4.9
738 Reviews
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200 Highway 35

Keyport, NJ

07735

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Showing 738 reviews

February 17, 2013

Marc was very attentive, listening to what we wanted. He was more than happy to show us the vehicle that we were looking for. He was very knowledgeable about the car we were buying and was not pushy. He too More

by Brac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 15, 2013

Every person we encountered was warm and friendly. We feel we received a fair price for our lease and would definitely recommend Toms Ford to friends and family. The overall experience for this lease wa More

by anniezee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Enrico Cuzzi
February 07, 2013

I was in for service 3 times and they couldn't fix the problem. On the third time they wanted me to continue to agree to tests even though the problem was discovered. When i refused further tests an More

by vig1116
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager
Feb 26, 2013 -

Tom's Ford responded

Thank you for taking the time to help us improve our operations. Unfortunately Ford's Warranty Policy does not allow us to order parts based on a speculative diagnosis that isn't performed by a certified Ford Technician. Although it's possible that were correct about your diagnosis, we have to play by the rules otherwise, Ford penalizes the dealership. Our Ford representative could not approve ordering this part based on the circumstances. It's an important focus of ours to maintain a positive relationship with both the customer and the manufacturer. We apologize about how you may have been treated and will continue to work on building a first class operation.

Feb 26, 2013 -

vig1116 responded

I reproduced the problem in front of your technician so he can see the cause was the shifter. You can't plug that into a computer to diagnose it, it is visual. I went to all American ford this past Friday and reproduced it the exact same way as I did to your tech and an hour and a half later I left with my vehicle fixed and a new shifter installed. Thank you for responding.

February 05, 2013

Gerry was awesome. He took care of us from the moment we walked in and made the whole experience enjoyable. I would definitely come back. More

by Madness3881
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 30, 2013

My father worked for Ford Motor Company for 31 years so we used the A/Z plan to buy our new 2013 Escape. Everyone worked with us and was nice with us. In the past at other dealerships when you say you ha More

by froggykls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim mellas, Jim Mellas
January 29, 2013

Shane Carney in the internet department was very informative and prompt in answering my inquiry about a used vehicle.He not only called and left me a message but followed it up with a very nice emai More

by lpnnurse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bastedo and Shane Carney, Mike Bastedo, Shane Carney
January 27, 2013

Your salesman Gerry is a very good man, was very helpful in everything he did, the finace gentleman was also great. Your serivice department is the reason i always return to Toms, the sales team you deal w More

by lvonfintel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 23, 2013

My husband and I went to Toms Ford as it was recommended by our Mechanic (which we visited often due to all the issues our old '97 truck was having). Our repairs were going to be more than our truck was wo More

by tsantos8972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bastedo
January 22, 2013

Tom's Ford is top notch! We had such great experience with our first car, we went back for our second one. Rod Anderson is truly a great person to deal with. I look forward to going back to Tom's Ford More

by Jsparacio74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 22, 2013

Both myself and my wife are always impressed with the cordialness of all of the employee's at Tom's Ford. We are always greeted with a smile and a "how are you". We joke about the memories of some of t More

by GreasyGuido
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Enrico Cuzzi
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