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42 Reviews of Tom's Ford - Service Center
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October 26, 2016
Service Very efficient and knowledgeable staff repair done same day as promised very professional staff have bought many vehicles there for many years recomme Very efficient and knowledgeable staff repair done same day as promised very professional staff have bought many vehicles there for many years recommend to everyone More
by Liv4thesun
Employees Worked With
Sandy
Helpful October 26, 2016
service great!! all around. Sales service parts everything. Ive been a customer since 1984. Have bought all my vehicles there and will continue to do so great!! all around. Sales service parts everything. Ive been a customer since 1984. Have bought all my vehicles there and will continue to do so More
by ford
Employees Worked With
Sandy
October 24, 2016
Quick Lane- great service Stopped at the Toms Ford QuickLane today. Great service from their team and I'll certainly be back in the future. Denis is always friendly and profess Stopped at the Toms Ford QuickLane today. Great service from their team and I'll certainly be back in the future. Denis is always friendly and professional. More
by CMac@Ford
Employees Worked With
Denis Flynn
September 26, 2016
Service was by far the best! I recently took my 2015 Ford Edge for service to Toms even though I did not purchase this car there but had purchased other cars there. I was always h I recently took my 2015 Ford Edge for service to Toms even though I did not purchase this car there but had purchased other cars there. I was always happy to deal with Toms but I am 30 miles away from this dealership. I had to deal with my local dealer in Jersey City who just never took any pride in being a Ford dealer, especially in repair of Ford autos. I decided to travel to Toms, rent a vehicle to get home, and let them look into my problem. It was the best decision I ever made. I dealt with Vito in service and he was truly interested in fixing my vehicle. I will not go anywhere else to have my car serviced or purchase another vehicle from but Toms! More
by Rich B
Employees Worked With
Vito Paolantonio
July 27, 2016
great relaxed and very friendly always a pleasure.people are explain every thing to that it wants you to come back. for all your work on your car. relaxed and very friendly always a pleasure.people are explain every thing to that it wants you to come back. for all your work on your car. More
by spike380
Employees Worked With
marush
February 25, 2016
Service ... Oil change I brought my Suv in for an oil change. I didn't have a appointment. The service department took me right in. Oil change was done right away. Very prof I brought my Suv in for an oil change. I didn't have a appointment. The service department took me right in. Oil change was done right away. Very professional staff. More
by Bennie
Employees Worked With
Dennis and Sal
November 11, 2013
I'm torn. I origanally rated Tom's Ford service center a one star, the lowest rating, because i did have a negative experience when I brought my vehicle in for a standard oil change. A mistake was center a one star, the lowest rating, because i did have a negative experience when I brought my vehicle in for a standard oil change. A mistake was made by the employee. That wasn't my issue, though, as we all make mistakes. My issue was the way the employees at the service center reacted when i questioned the mistake made. I left very upset and angry. However, after posting my original negative review on this website, I was contacted by a service manager from Tom's Ford who finally validated my concerns. He was very apologetic for how I was treated and is working with me to make up for my negative experience. Because of this, I'm willing to give Tom's Ford service center one more shot. I'm hoping this experience was a one-time thing and that it will be positive the next time. More
by 11aadd
Employees Worked With
Denis Flynn
August 02, 2013
Have been going to Toms Ford since 1995 my arrival in NJ my wife and myself have had numerous new cars from Toms, the thing that get me to always go back is the good service. The service department is the my wife and myself have had numerous new cars from Toms, the thing that get me to always go back is the good service. The service department is the best. Please do not Change the good service. More
by lvonfintel1
July 31, 2013
THE WORST DEALER IN MONMOUTH COUNTY FOR REPAIR SERVICE. We changed the battery on our 2010 Fusion. As soon as the battery was hooked up the air conditioning stopped working. We went on-line and found that We changed the battery on our 2010 Fusion. As soon as the battery was hooked up the air conditioning stopped working. We went on-line and found that this is a common issue with the Fusion. When we took the car to Tom's they tried to charge us $600 to fix it. When we complained they told us to pick-up the car, as they would not repair it. Every time you take the car to Tom's for service they try and jack you up on repair costs. We are calling Ford Motor Company to lodge a complaint. More
by paulbenfer
Employees Worked With
Sue
March 28, 2013
It is my pleasure to give Tom's my service business and future car buying business all because of how Toms Ford treats it's customers. I have never experienced such outstanding customer service in 25 y and future car buying business all because of how Toms Ford treats it's customers. I have never experienced such outstanding customer service in 25 years of owning new vehicles. Tom's Ford has set themselves apart from the competition which is great for all the Ford owners in the area. This dealership is the real deal when it comes to premium customer care, value and overall satisfaction! More
by Mark - NJ
Employees Worked With
Susan Matthews
