Tom's Volkswagen of Union - Service Center

Oil change and inspection Went in for an oil change. Customer service was great, everyone was friendly. I was in and out in a timely manner. I will continue going there for ser Went in for an oil change. Customer service was great, everyone was friendly. I was in and out in a timely manner. I will continue going there for service. More

Very good service Service well done and on time. Friendly people. The facility is clean and has good wifi to work while waiting. The loaner was clean and efficient. Service well done and on time. Friendly people. The facility is clean and has good wifi to work while waiting. The loaner was clean and efficient. More

Leaky sunroof Very good service, left my car washed and perfect. Called to give me the prices before any services not covered. Felt comfortable and trusted them. Very good service, left my car washed and perfect. Called to give me the prices before any services not covered. Felt comfortable and trusted them. More

Solid communication and follow-up This is as solid a dealership as I've found. They honored a 20% off coupon on a Thursday when it was applicable to Wednesday only but because of a sto This is as solid a dealership as I've found. They honored a 20% off coupon on a Thursday when it was applicable to Wednesday only but because of a storm I had to push my appointment to Thursday. Jennifer the service rep was friendly and kept me updated over the phone. They washed my car for me for free. The only reason they don't get 5 stars is really applicable to any dealership I've visited for service: the labor is super expensive. Changing brake pads, rotors and brake fluid on all four wheels was a little under $600 in labor, which is egregious in my opinion but that's the way dealerships seem to work across the board. More

Great I did business there before and service is consistent EXCELLENT will not return back to dealership I bought car from again I should have purchase my n I did business there before and service is consistent EXCELLENT will not return back to dealership I bought car from again I should have purchase my new vehicle at Union More

Great service Victoria was very professional explained the process very well price. She offered options in the repair process. I would recommend anyone needing ser Victoria was very professional explained the process very well price. She offered options in the repair process. I would recommend anyone needing service on vehicle to see Victoria More

Very professional and friendly Overall it was a professional and friendly service appointment. The loaner car was great. In the future I would recommend this VW service center to fe Overall it was a professional and friendly service appointment. The loaner car was great. In the future I would recommend this VW service center to fellow VW owners. More

Jennifer was just wonderful!!!!! About a week ago I had to bring my baby in for some services and some other issues I was having. I was met by this charming charming young lady names About a week ago I had to bring my baby in for some services and some other issues I was having. I was met by this charming charming young lady names Jennifer!!! I think she's new, because I had never seen her before. That day was a bad one, so the last thing I wanted to do was deal with a service advisor!!! Boy, was Jennifer and breath of fresh air!!! She quickly called me down got everything done as I wanted, and I was in and out in no time, AND....... she called me the next day to make sure everything was okay!!!!!! Who does that???? Anyway, if you need ANYTHING for your "baby" as for Jennifer!!!!! You won't be sorry!!!!! More

Consistent Fast check-in and return. Informed of findings and given options on service to be rendered. Price break down explained. Car was ready in the time prom Fast check-in and return. Informed of findings and given options on service to be rendered. Price break down explained. Car was ready in the time promised. Attentive staff and great customer service. More

Satisfied Very organized and professional. I have had 5 leased VW's and as of 2009 i have gone to Union VW for my vehicles and service. Very organized and professional. I have had 5 leased VW's and as of 2009 i have gone to Union VW for my vehicles and service. More