Tomball Dodge Jeep Chrysler

At first they were great, and Then! Had great experience when we bought the truck, up until 3 years later when we have some issues with a turbo. I had come in about 6 months after ownin Had great experience when we bought the truck, up until 3 years later when we have some issues with a turbo. I had come in about 6 months after owning the truck and told the service admin that I had already had the truck in for the DPF filter 3 times in 2 weeks. I asked them what could be done. The advised me to take the dpf filter off and delete the truck and told me they would even do it at the dealership. I told him to go ahead as long as it wont affect the warranty. He said no sir it wont do it. Now almost 3 years later and still have the extended warranty and turbo goes out and the service director is telling me to pay for the turbo. Another issue is it has 3 Major recalls on it and they dont want to do anything about it, tell me to call Chrysler and it aint their problem. After 3 weeks of back and fourth, Chrysler is going to take care of the issue, but not at this dealership because they lack good customer service. And I dont trust this dealership any longer. Hoeny moon is over so now onto the divorce. More

Great Service I recently had some a recall taken care of for my 2014 Jeep Cherokee at Tomball Dodge Jeep Chrysler and from the moment I drove up into the service ar I recently had some a recall taken care of for my 2014 Jeep Cherokee at Tomball Dodge Jeep Chrysler and from the moment I drove up into the service area Nathan Kendall made certain my needs were taken care of. He kept me well informed of the progress of the work on my venicle and carefully explained the work that was being done. Everything was handled very quickly and I was back on the road. These folks are always great! More

Servando wonderful car sales man I went to tomballl dodge dealership to look an I didn't expect help or a new car , but I end up asking Servando if it's possible for me to get a car I went to tomballl dodge dealership to look an I didn't expect help or a new car , but I end up asking Servando if it's possible for me to get a car I had a situation where I thought I was hopeless an stuck but , long story short he made it possible for me to get me a brand new car 2015 Chrysler BRAND NEW with just a co signer an a small down payment at first I was worried that I wouldn't find a co signer but I did an he was very positive he told me don't give up , he cared I enjoyed his kindness I recommend him to all my friends he explains everything clearly an patiently ?? More

Friendly helpful sales I recently went to Tomball Dodge, looking for a pre-owned Jeep. Gavin Hall, showed me what was there and went for a test drive with me. Gavin was I recently went to Tomball Dodge, looking for a pre-owned Jeep. Gavin Hall, showed me what was there and went for a test drive with me. Gavin was friendly, helpful and polite. All a huge PLUS! I am recommending Gavin and Tomball Dodge-Jeep to my friends and family! More

The best Buying Experience! Well I was in the market for a vehicle and the place that stood out was Tomball Dodge! The best deal! For your money!Great buying! Experience Got appr Well I was in the market for a vehicle and the place that stood out was Tomball Dodge! The best deal! For your money!Great buying! Experience Got approved! And was out in about 1hr you hear folks say. I was at the dealership all day! But not tomball! And Jonathan Perez! Was awesome!If you go that's who you want to ask for The dude! is a beast at what he do! More

Great salesman, not so great aftermarket department Andre Brown was my salesman, great guy went above and beyond dealing with my kids and impatient wife... has made sure everything owed after sale was t Andre Brown was my salesman, great guy went above and beyond dealing with my kids and impatient wife... has made sure everything owed after sale was taken care and was in constant contact with me. The aftermarket director, Brian, however was not so easy... he was argumentative with me on things with installing my trailer hitch that I knew were correct and treated me like I am not knowledgable with mechanicals (I am)... I feel like he deals with people that do not do their research and takes advantage of them. Besides him everyone else at the dealer was great, the GM was very agreeable and the service director, Renee, was quick to help out when I had an item damaged by one of the techs during my hitch install. I cannot say enough about Andre and would point anyone looking for Chrysler product to him. More

Top Notch Sales & Customer Service!!! I visited Tomball Dodge after visiting another Dodge dealership without success. I was on a price finding mission...with the option to buy in the back I visited Tomball Dodge after visiting another Dodge dealership without success. I was on a price finding mission...with the option to buy in the back of my mind, but ready to walk away. Going on 7+ years as a Top Producing Realtor, I consider myself a tough negotiator. I value customer service on a serious level. Jonathan Perez had one chance to make a 1st impression and he succeeded. He was determined to sell me a truck that night & I was determined I would only buy if it was the perfect fit all the way around. After an hour of negotiating & never abandoning the option of walking away, we made it work!!! Jonathan Perez & the staffof Tomball Dodge were superb & I will be a repeat customer of Tomball Dodge!!! P.S. Sorry Chevy, I passed on paying top dollar to replace my 2007 Silverado LTZ & upgraded to a Ram 2500 Cummins Turbo Diesel Lonestar Edition! SOOOOO much more for less $$$$!!! More

Great customer service! Didn't feel pressured at all. Test drove a couple of Jeeps with differing options and found one that had everything I wanted. While working out a deal Didn't feel pressured at all. Test drove a couple of Jeeps with differing options and found one that had everything I wanted. While working out a deal my salesman was great. My finance guy was awesome too! Very friendly and easy going. This is my third time purchasing a vehicle (first time with this dealership) and I had no feelings of regret. First two experiences I felt rushed and after looking back I realized I could have gotten a way better deal. More

Dream Jeep & Awesome Experience Bought a new 2015 Jeep Wrangler at Tomball Dodge Jeep, and had the best buying experience with Matt Medearis. Matt was able to help us look through al Bought a new 2015 Jeep Wrangler at Tomball Dodge Jeep, and had the best buying experience with Matt Medearis. Matt was able to help us look through all our options and worked extremely hard to find us the perfect vehicle that fit our entire wish list at the price we wanted to pay!! Between Matt and his sales manager Jeff we quickly settled on the numbers and were able to get into our dream Jeep within a week! Could not recommend a salesman or dealership more highly than I do Matt and Tomball Dodge. There were no games, and Matt went through all the options available, and even walked us through his own Jeep to show us some of the items that we had questions about. No pressure felt throughout the entire deal, and extremely freindly staff made it an exciting experience buying his Jeep...it is nice to drive away feeling like you made a great deal. More

Awesome customer service! I walked into Tomball Dodge wanting to trade in my 2013 Jeep Wrangler for a new one, different color. My first experience I dealt with Brandon Heeter I walked into Tomball Dodge wanting to trade in my 2013 Jeep Wrangler for a new one, different color. My first experience I dealt with Brandon Heeter and he did such a great job assisting me, I went back to him! With the help of Carey, we walked the lot and he showed me the new special edition Jeeps. Not truly satisfied with what I saw, we went into the office where they did some research and found my BEAUTIFUL new Jeep!!!! Tank was the color and there were none on the lot... So with Brandon's help.. He made magic happen and two weeks later I'm driving Tank off the lot with 2 miles!!!! The process was FAST, entertaining, and just awesome!! These two took great care of me and I'm a HAPPY repeat customer!!! Thanks guys!!! I would also like to mention Bryan D... With Mopar in the dealership! He also made my experience there absolutely wonderful!!! Great work, quick, and super customer satisfaction!! Thanks Bryan! More