Tommie Vaughn Ford

Great people to work with I had a great experience buying a car from them. I would recommend them to family and friends. Great job for the outstanding customer service supp I had a great experience buying a car from them. I would recommend them to family and friends. Great job for the outstanding customer service support. More

Easy In & Out Tommie Vaughn Ford has the best service department in Houston, Texas. We have a large fleet of vehicles and as a Fleet Manager I need fast and reliabl Tommie Vaughn Ford has the best service department in Houston, Texas. We have a large fleet of vehicles and as a Fleet Manager I need fast and reliable service. I trust and recommend Tommie Vaughn Ford Service Department. More

What a jokee These people are criminals. they will rip you off, lie to you and not honor their word. Beware, stay away. If you are looking for a dealer who will re These people are criminals. they will rip you off, lie to you and not honor their word. Beware, stay away. If you are looking for a dealer who will respect you as much as you do them, look elsewhere. I will never step foot in this place again. More

Easy transatction for my new Fusion SE I shopped around online for a Ford Fusion, and I was specific for the model and options I wanted. The deal was clean, simple and I never felt pre I shopped around online for a Ford Fusion, and I was specific for the model and options I wanted. The deal was clean, simple and I never felt pressured. The new showroom is nice and spacious and their selection is good. I found a car I wanted on their lot, but they were more and accommodating and even offered to order what I wanted. My old car had crapped out, so I couldn't wait. And they had the one I wanted. Their negotiating was fair and easy, and I felt like I got a fair price compared to truecar and edmands. I will buy from them again and tell my friends to buy from them too! Before I came to Tommy Vaiughn, a large dealer in Katy had what I wanted, and a print and buy price online. When I got there, the car had mysteriously been sold. but they had another one with the smaller motor, and it was more money. Furthermore there was add ons that they said I could not remove like window tenting and the window acid marking. Their price was also based on me using their bank. More

Poor customer and repair service Took my card to do a recall and air conditioner service. I picked my car. Air was working fine. On weekend drove the car for a while then when we (my Took my card to do a recall and air conditioner service. I picked my car. Air was working fine. On weekend drove the car for a while then when we (my wife and 9 year old son and I) stopped at a store the car would not stooped and after a few start the car started to smoke so we towed it to the dealership. We ended up getting a taxi to go home. weekend was ruined. Left a message for the service adviser but did not hear back from him on Monday morning so I called myself. I talked to another and he told me the adviser is in and he will have him to call me back. The adviser called and said that they did get to the car. I called in about couple of hours since I did not hear back from him. He told me that he will get back with me when he has an update. I mentioned it would be nice as a good customer service to get back with the customer every hour instead of customer calls back for follow up. In the afternoon I called again and I was told by the adviser that they got to it and did not find anything and they will hold the car for one more day. Next day again i had to call back for the follow up. They did not find anything wrong with the car. A few days later my wife called me to tell me that the car was smoking again. It was fortunate that she did not travel too far and was home when the car smoking with my son in the car. I came home and noticed the car overheated and antifreeze leaked out all over. Once again it was weekend so the car could not be looked at. We towed the car back to the dealership. I called and left a message for the adviser. Same thing all over again the adviser did call me. He called me and told me that they could not get to it for couple of days because they are backed up?? They finally got to my car and found out that the thermostat need to be replaced?? :( We did not have any issue with overheating till now?? So they went ahead ad replaced it but then they told me that the fan is not working due to wiring and relay issue which caused the car overheat again. So the the thermostat did not have to be replaced? Right. Once again they could not get to the car for couple of days because they were backed up. All along the adviser would made hardly any follow up calls so I was hanging wondering what was going on. Finally after a week the car was repaired. When I got home I noticed the windshield wiper reservoir cap was missing and they charged me $30 for antifreeze fluid which cost about $3 at the store and this should have been at no charge since they caused the overheating and antifreeze liquid leaking out. I paid over $1000 after warranty deductible for reapirs that may had not needed if they would have diagnosed properly from the beginning. It may have needed or were caused by the technician and I paid for it all and some. One month later my wife noticed a noise and then an aroma of burning plastic. I took the car to the dealership. I waited for the adviser for 45 minutes to tell me that it will be couple of days before they would be able to take a look at it. Other advisers were not busy he could have have other advisers to help me out. I am taking my car to somewhere else. I was so fed up with the service and the adviser's lack of knowledge and customer service. Somebody must teach him that he needs to follow up with the customers instead of him telling the customers that he will get back when he has an update, Another words "Do not call me I call you". Now I do not know what else was done and could go wrong. I asked for the replacement part and the only part I received was the thermostat which looked fine. More

Absolute Worst experience buying a car!!! I am 51 years old and have purchase many vehicles along the way. I have never had such an awful experience buying a car! Worked with sales guy - Alex I am 51 years old and have purchase many vehicles along the way. I have never had such an awful experience buying a car! Worked with sales guy - Alex Moreno Mgr ( used cars ) - Talked to after the fact - David Leskowitz VP Sales - Kirby Janke - Talked to following day Timeline: 1. Came in Monday 3/14 w/wife - drove used Ford Expedition - Liked - made offer and couldn't close the deal. Left dealership 2. Tuesday Morning 10:36am - 3/15 - Called Alex told him very interested and I wanted to work a deal. After a few calls back and forth, came to an agreed price. 3. I was using an outside credit union to get the loan. Got on phone with credit union and stayed in touch with Alex through email and text as interest rate and loan was in progress. 4. At 3:14 loan was approved and the letter was emailed to Alex regarding approval as well as the PO which was sent to me by Alex at 12:16pm for the vehicle and was emailed to credit union to fund the money to car dealership. 5. At 3:32 I receive text from Alex that car has been sold to someone else and someone was signing them up in finance. I am furious! I request a call from mgr. 6. Mgr. - David Leskowitz calls and all he can say is I understand your frustration and I asked to speak to his superior. Says hes on vacation.....lie! His superior - VP of Sales - Kirby Janke calls me the following day. So not on vacation! Not satisfactory as I was truly treated poorly and the car was sold out from underneath me. Horrible Business, to say the least!!! Janke says, if there is anything that I could do to make it up to you I would......guess he couldn't find anything! I have had many dealings with car dealerships over the years. Overall, car buying in the last 5 years has become better due to the internet and most consumers should have decent knowledge if you do any research. This creates less hassle at the dealerships in haggling. Tommie Vaughn is an Old dealership off the beat and track and still use the old style of schmuck car salesmen. I am in sales myself, have for 25 years and this was a very unprofessional display! I see other reviews here as well and know I am not the only individual in this boat with this dealership! Mike Monckton Plano, Texas More

Worst car buying experience ever!!! This is the worst place to buy a car. I took in a copy of their internet add for a car that I wanted to purchase. When I asked for a total price to This is the worst place to buy a car. I took in a copy of their internet add for a car that I wanted to purchase. When I asked for a total price to write a check they increased the price by $2300. I've heard of a bait-and-switch, but this wasn't even a switch - it was the same car. I left when the new car sales manager (Max Funderburk) was yelling at me in the showroom that I was trying to screw him and he wasn't going to let me. All I asked was that they honor their advertisement. To reward them for their efforts I have filed complaints with the Federal Trade Commission, Texas Attorney Generals office, Ford Motor Company and the Better Business Bureau. Just to make it more interesting I have also forwarded my complaints to all of the local television consumer reporters. More

Worst customer experience with Service department I brought my Ford Mustang there last Thursday and they send me home saying they are seriously behide schedule. They recommended I bring in my car earl I brought my Ford Mustang there last Thursday and they send me home saying they are seriously behide schedule. They recommended I bring in my car early next Monday so they work on my car to fix the problem. I did bring my car early Monday morning and I called them to check the status 8 hours later. What they told me is that my car is still in the lot waiting in line to be checked. They also told me that I can come pick up my car if I can wait. I bought a Ford because it is made in USA. I will buy a Japanese car next time. More

A new car - Fusion I worked with Javier Cavazos on a new Fusion. He and Max did a good job trying to find what I wanted and working with the price. They were low press I worked with Javier Cavazos on a new Fusion. He and Max did a good job trying to find what I wanted and working with the price. They were low pressure and let me make up my own mind. I was NOT bombarded with emails and phone calls like some dealers. Very enjoyable experience for me. Their new showroom is nice as well! More

Terrible Experience I began leasing a brand new car (literally, less than 500 miles) about a month ago. Driving it around Houston, the undercarriage shield fell off on th I began leasing a brand new car (literally, less than 500 miles) about a month ago. Driving it around Houston, the undercarriage shield fell off on the road while I was driving. $350 repair within the first month of owning a brand new car. Not to mention the member of the service team, whose name I can't remember off hand, and which I don't care to waste time looking up, was arrogant and dismissive with me. This type of thing should not happen after one month of ownership, and if it does, you would hope that the company selling the product would at least be sorry. I don't like being told I must have hit something when I did not. There was obviously a mistake putting this part on. To top the whole experience off, the dealership cannot get the part in for a month, but that did not stop them from requiring that I pay for it immediately. It's always nice to hand someone moneyt and then get the distinct feeling that they no longer care about you at all. In any event, there are plenty of Ford dealerships out there. I don't know if others are any better, or if screwing over your customers has truly become the new norm, but I would recommend looking at other dealerships. Unfortunately, I still have 35 months left on my lease, but this is the last automobile I will ever purchase from this company. Also, of note, I have had things like this go wrong in the past with other products, but this is the first review I have ever written in my life, because this experience has made me completely livid. I am not a serial complainer or poster, but this whole experience was totally unnacceptable. More