Tonkin Chevrolet GMC

I tried to send this email to the dealership but was unsuccessful through its website. You learn a lot about an organization and its people by how they respond to someone who is having a hard time. T unsuccessful through its website. You learn a lot about an organization and its people by how they respond to someone who is having a hard time. Tonkin Chevrolet GMC failed when my daughter arrived with her dead 2017 Chevy Bolt last Friday evening. She was told at the time that she should come back on Saturday to talk to someone in Service. She did, and was told that no EV techs worked on the weekend, so she should come back Monday. She came back Monday morning, only to be told that the EV tech was completely booked for the week. That seems like information she should have given her at any of the previous contact points rather than making her spend 3 nights in a hotel to learn the dealership couldn't help her. She asked if it would be possible just to plug in the diagnostic tool so we could make a decision about whether to tow the car to Portland, ship it home to Colorado, or wait for an appointment. The Service department refused even that quick and simple courtesy. My daughter withdrew from college and was heading home because of some mental health struggles. She is in need of compassion and decency. Tonkin of the Gorge made her life more difficult and cost our family money and time by delaying our ability to get the car repaired. Deeply disappointed. More

The buying process was so easy and efficient. It was worth the 2hour drive from Pendleton. Bob was great! I like the fact he's a no pressure salesman. We will purchase our next vehicle from T It was worth the 2hour drive from Pendleton. Bob was great! I like the fact he's a no pressure salesman. We will purchase our next vehicle from Tonkin of the Gorge! Thank you We Love our GMC Sierra. More

Nice friendly people, all spoke to me. Very clean and nice showroom. Very professional group Very clean and nice showroom. Very professional group More

Bob , Chris & Gary are a 5 star group of guys strongly recommend!!! Got a killer deal on my dream truck can’t wait to fill it with car seats!!! recommend!!! Got a killer deal on my dream truck can’t wait to fill it with car seats!!! More

Working with JR and Ariel was a pure pleasure. We will work with them again when looking for a new pickup. We will pass the word that this is the place to buy a new or used car or pickup. work with them again when looking for a new pickup. We will pass the word that this is the place to buy a new or used car or pickup. More

I had a great experience at Tonkin Bob was amazing to deal with as well as Jeff I will definitely recommend my friends and family to purchase a vehicle at Tonkin Bob Rhodes was great to deal with he was deal with as well as Jeff I will definitely recommend my friends and family to purchase a vehicle at Tonkin Bob Rhodes was great to deal with he was very professional and courteous More

I am an out of town customer so a lot of communication was initiated on the web site, then by phone, email and texting This dealership was responsive to my questions, had more than one vehicle I wanted an was initiated on the web site, then by phone, email and texting This dealership was responsive to my questions, had more than one vehicle I wanted and was willing to work hard for me on price and payment terms on my favorite choice. The other dealers I tried to work with either became a bit frustrated because they didn’t have what I was after or were slow in response or did not follow up at all. Tonkin has an excellent team starting with Adam Tonkin who initially emailed me back on a Sunday, Then Deseray worked with me along with her sales manager patiently starting the very next morning trying diligently to reach me then as she got back to me repeatedly with answers to my questions, we negotiated in good faith over a couple of days. Then Shasta at Tonkin of the Gorge took it from there and exceeded expectations for payment and warranty terms doing better than I did myself by going back to my own Bank getting a better rate with easier terms. Bob Rhoads also at the Tonkin of Gorge dealership, made sure that we had no surprises, familiarized us on our new purchase and treated us like old family friends- can’t beat this experience! More

Had a excellent day car shopping at Tonkin Chevrolet on Had a excellent day car shopping at Tonkin Chevrolet on Sunday 2/16/20 JR was our sales person and he was warm and very polite no pressure which was Had a excellent day car shopping at Tonkin Chevrolet on Sunday 2/16/20 JR was our sales person and he was warm and very polite no pressure which was nice! Found the car we wanted and there was a chip in the front windshield he said we’ll replace it and they did the service was fast and great! This was the easiest and best car buying experience I have ever had. Thank you JR and all the rest at Tonkin Chevrolet. More

Excellent experience! They were so easy and went above and beyond. I will and have recommended them to my friends and family. Bob Rhodes meat all our needs and then some. They were so easy and went above and beyond. I will and have recommended them to my friends and family. Bob Rhodes meat all our needs and then some. More

Purchase of new vehicle This dealership was a pleasure to purchase a new car from. Steve Ross and Bob Rhoades could not have been more accommodating. It was a very positvie This dealership was a pleasure to purchase a new car from. Steve Ross and Bob Rhoades could not have been more accommodating. It was a very positvie buying experience. More