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Tonkin Gladstone Hyundai

Gladstone, OR

Overview
Employees
Reviews
Vehicles
4.6
1,089 Reviews
In the heart of Milwaukie, OR, just 10 minutes from downtown Portland on McLoughlin Boulevard, we have an expansive selection of new Hyundai cars and crossovers as well as a great inventory of used and certified pre-owned vehicles. Of course, we also offer competitive auto financing, and have all your auto service and maintenance needs covered. We serve the following towns and cities: Milwaukie, Portland, Vancouver WA, Gresham, Hillsboro, Beaverton, Newberg, Oregon City, Happy Valley, Sunnyside, Tualatin, Tigard, Seattle, Tacoma, Olympia, Eugene, Salem, Bend, Medford, and beyond!
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19300 SE McLoughlin Blvd

Gladstone, OR

97027

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Showing 1,089 reviews

July 25, 2023

Our contact at the dealership, tyler, was pleasant to work with. We didn't feel any pressure to buy something and they were willing to work with us in order to get a new vehicle More

by Emily B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Rangel
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Jul 26, 2023 -

Tonkin Gladstone Hyundai responded

Emily, we're delighted to know that Tyler and our team at Tonkin Gladstone Hyundai made your sales experience so smooth and easygoing. We always aim for no-pressure sales and customer satisfaction. Enjoy your new ride and safe travels ahead!

July 25, 2023

Forgot to put the oil pan cover back on. Brought car back in to check the oil leak. Car was done for over an hour before they let me know it was done and I can go. Employees standing around More

by PNOEL20
Recommend Dealer
No
Employees Worked With
None
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Jul 27, 2023 -

Tonkin Gladstone Hyundai responded

I am very sorry for any oversites on our end. It's disappointing that we didn't meet our usual high standards of service, and I understand how frustrating this must have been for you. We would appreciate the opportunity to discuss this further, so please feel free to reach out at your earliest convenience. Thank you, John Shipman - Service Manager - 503-258-5730

July 25, 2023

Friendly, clean environment. Efficient check in, no pressure to purchase services. Get car wash coupon. More

by skyewalkers333
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary, and the rest of the service department were friendly and thorough.
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Jul 26, 2023 -

Tonkin Gladstone Hyundai responded

These are all things we love to hear! We're so glad we could make your Tonkin Gladstone Hyundai experience a smooth success. Safe travels!

July 24, 2023

I was treated with kindness and punctuality! ! Enjoyed a snack as I waited and was finished about 20 mins before they had told me!! Win Win!!! More

by CINDYKGREER
Recommend Dealer
Yes
Employees Worked With
Jesse Salazar
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Jul 25, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for the great review! We're glad to hear that our team at Tonkin Gladstone Hyundai provided you with excellent service and a timely experience. Safe travels, and we hope to see you again in the future!

July 24, 2023

Service was great and everyone was very helpful comfortable waiting area with water and snacks More

by ROSEHOUSE12000
Recommend Dealer
Yes
Employees Worked With
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with us. Drive safely, and we hope to see you again at Tonkin Gladstone Hyundai!

July 21, 2023

Thien is a wonderful representative for Tonkin Gladstone Hyundai. He helped me get set-up when I first arrived and answered all my questions with knowledge and friendliness. He is definitely an asset for To More

by FANTFAM
Recommend Dealer
Yes
Employees Worked With
Thien - 5 stars
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Jul 24, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for the great review! We're so glad to hear that Thien provided excellent service and made your experience at Tonkin Gladstone Hyundai a positive one. We appreciate your kind words and hope to see you again in the future!

July 21, 2023

Henry was outstanding! fantastic customer service. IONIQ5 was sold out and he helped identify best options and his communication was outstanding. Delivered the new car lit More

by michael.jevin.kim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Henry Feoktistov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for the great review of Tonkin Gladstone Hyundai, Michael! We're glad to hear that Henry provided amazing customer service and helped you find the best choices. If there's anything else we can assist with in the future, please don't hesitate to reach out. Drive safely!

July 20, 2023

Always thorough and efficient. Staff is always friendly, helpful and will go the extra mile for their customers. I have experienced it first hand and witnessed it as well. More

by BARBARA.PENNEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Shipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Tonkin Gladstone Hyundai responded

Barbara, thank you for the kind words! We're glad to hear that our staff at Tonkin Gladstone Hyundai provided you with thorough and efficient service. Your support means a lot to us and we hope to see you back!

July 20, 2023

Our salesperson was a pleasure to work with. Got the suv with everything I wanted. More

by AMMOMASTER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mehdi Jamil
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Jul 20, 2023 -

Tonkin Gladstone Hyundai responded

We are glad to hear that you secured the vehicle you wanted! Thank you for working with the Tonkin Gladstone Hyundai team. Enjoy the SUV!

July 20, 2023

I bought a NEW vehicle, turned into a used vehicle within 24 hours. Very loyal to the Hyundai brand, great vehicles, this dealership did not meet my expectations. I bought my vehicle on a Friday night. I had More

by lyleb123
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Hero Yoon
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Jul 20, 2023 -

Tonkin Gladstone Hyundai responded

Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your recent visit to our dealership. We understand the importance of meeting our customers' expectations, and we regret that your purchase did not live up to your standards. Our aim is always to provide high-quality vehicles and exceptional service to all our valued customers. We sincerely apologize for any confusion caused. Our intention was to ensure your satisfaction by addressing your concerns about the high mileage you'll be putting on your Elantra while driving for Uber. We recommended the longer roadside assistance coverage as a way to offer you peace of mind and support during your journeys. First and foremost, we sincerely apologize for the oversight and lapses in inspecting and preparing the car to meet the high standards that you rightly expect from us. We take full responsibility for not delivering the level of service and quality that you deserve as a loyal customer of the Tonkin Gladstone Hyundai brand. In an effort to rectify the situation, we immediately took action upon receiving your feedback. We had your car thoroughly detailed and repaired to ensure it is in pristine condition, just as it should have been when you made your purchase. We understand that a new vehicle should feel and look new, and we are committed to ensuring that it does. Furthermore, we have implemented additional quality checks and inspection processes to prevent any such oversights in the future. Our goal is to consistently deliver exceptional service and maintain the trust you have placed in our dealership and the Hyundai brand. We genuinely appreciate your understanding and patience throughout this process. Your satisfaction is our top priority, and we want to assure you that we are taking every measure to provide the best possible experience for you as our valued customer. Should you have any further concerns or questions, please don't hesitate to reach out to us. We are here to assist you in any way we can and ensure that you have the positive experience you deserve as a part of the Tonkin Gladstone Hyundai family. Thank you for giving us the opportunity to make things right, and we look forward to serving you better in the future. We value your loyalty to the Tonkin Gladstone Hyundai family, and it is our priority to regain your trust and satisfaction. Please reach out to us at your earliest convenience so that we can discuss your preferred resolution and promptly take the necessary steps to address your concerns. Once again, we apologize for the inconvenience and frustration you experienced, and we look forward to making this right for you. Your satisfaction is of utmost importance to us, and we will do everything in our power to ensure you have a positive and seamless experience with our dealership. Thank you for your understanding, and we hope to hear from you soon. Sincerely, Hero Yoon General Sales Manager

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