First of all, I never saw myself owning a Hyundai since I've owned an assortment of German luxury import vehicles over the last 20+ years. After reading the myriad of reviews and survey results about Hyundai and the new Palisade, I decided to purchase one.
My journey took me to Tonkin Gladstone Hyundai, and fortunately to their internet sales manager, Mike Fosnot. From the very beginning, I found Mike to be personable, but most importantly he was honest and his follow-up was impeccable.
I was seeking a difficult car to find, and Mike quickly engaged in a search for the vehicle, then arranged a complicated 3-way trade of vehicles in order to secure my desired AWD Palisade in my first choice color/interior combination. Unlike some other dealers, Mike went the extra mile to secure the car with very fair pricing.
Since I was buying the car from out-of-state, Mike even offered to pick me up at the airport when I thought I would need to drive it from Gladstone back to the San Francisco Bay Area. Fortunately, I have been able to arrange an enclosed transport company to bring the vehicle down, and Mike is assisting in making sure that it is ready for the pick-up, as well as ensuring that the driver signs that there is no pre-existing damage to my brand new vehicle. Again, Mike is willing to make the extra effort to achieve a very positive buying experience for his customers.
In fact, Mike has made this buying experience much more positive than my last two purchases at BMW and Jaguar dealerships. As someone who has spent a career in various areas of sales and sales leadership, there is nothing more important than finding solutions to customer needs, following through on commitments, and exhibiting the highest levels of integrity in the customer relationship. Mike demonstrated these qualities many times over. I highly recommend Mike Fosnot to anyone seeking a Hyundai in the greater Portland, Oregon area.