Tonkin Gladstone Hyundai

How biying a car should be! Good experience from start to finish. No pressure selling or add on charges. Seemed like all my requests and questions were answered and Brandon certa Good experience from start to finish. No pressure selling or add on charges. Seemed like all my requests and questions were answered and Brandon certainly worked with me, met my demands and made the whole process straightforward. Would be happy to recommend! More

Great experience. Jared was an awesome salesman! Had an excellent experience buying my new Hyundai! I would definitely recommend buying from Gladstone Hyundai. Will de Jared was an awesome salesman! Had an excellent experience buying my new Hyundai! I would definitely recommend buying from Gladstone Hyundai. Will definitely recommend this dealership and my salesman to others. More

Great Experience I had a great experience with Tonkin Gladstone Hyundai. Brandon Keenan was awesome to work with and just made the whole experience fantastic. Brandon I had a great experience with Tonkin Gladstone Hyundai. Brandon Keenan was awesome to work with and just made the whole experience fantastic. Brandon was very personable and really put us at ease. I got a great deal and would completely recommend this dealership to anyone. Thank you! More

Quick and easy. The staff was great. They didn't play any games and they were very efficient. I was in and out in under 2 hours. It was a good experience. The staff was great. They didn't play any games and they were very efficient. I was in and out in under 2 hours. It was a good experience. More

Management dishonest and indifferent A very dishonest sales person named Harry Razzaghy, an indifferent Brian Barnes, (yes, II spoke to him too) the area GM and creepy George Monaco, the A very dishonest sales person named Harry Razzaghy, an indifferent Brian Barnes, (yes, II spoke to him too) the area GM and creepy George Monaco, the Tonkin Gladstone Hyundai Manager; do not care about repeat business or customer service. May 2016 I bought a used GMC Terrain that Harry told me had been completely checked out. I drove off the lot and 2 blocks later I turned on the air conditioning, only to discover that the car had none! The compressor was replaced without looking at cause. I know this because I have had 2 independent mechanics, that work on AC’s, look at my car today and tell me the same thing. Changing the compressor was like putting a Band-Aid over what was the real problem. So, it simply happened again. I have been quoted $1,750.00 and $1,680.00 respectively, to put in an entire new system in because a "simple flush" as George Monaco put it, will not cure the problem. I went to pay George a visit today. He must think I'm an idiot. He told me that I probably used the air conditioning not only in the summer but even more than I realized throughout the winter, defrosting the windows and wore the new compressor out! The more he spoke, the clearer it became, that I was not a valued customer and that Tonkin does not care about repeat business. I said I wanted a full warranty, when I purchased the vehicle, It turns out my warranty is limited to certain parts. My bad. It never occurred to me to roll the windows up and down before I bought the car. My bad. The motor barely works in both doors. Harry promised a key fob in a day or two. I called and called and was told he didn't have it yet. Then I called the mgr. and he said to do it myself, it isn't expensive, and that they don’t do key fobs there anyway. Harry Razzaghy just said what I wanted to hear with no intention of providing me with a fob. At this point it’s not about the fob, it’s the point. My mechanic called George Monaco and suggested that they pay a portion of the repair. George said no. There was total disregard for selling me a car in good shape. There was no concern to "make good" on a one year old compressor, that should still be working. They would rather save whatever their cost is, a few hundred dollars? than sell me another car in a few years! Or think about the referrals I would have given. Short sighted, dishonest and don’t give a darn. Don't go there!!! There are much better dealerships in town. More

very satisfied I did a lot of research and "narrowed' down the list to 10-15 vehicles at 5 dealerships. My mom suggested we start in the middle and try the Elantra. I did a lot of research and "narrowed' down the list to 10-15 vehicles at 5 dealerships. My mom suggested we start in the middle and try the Elantra. I'm so pleased we did! The Elantra was everything I wanted and more. The people were friendly and so helpful. My mom feels secure with the service plans - a big plus for her. I love how convenient the location is for service. I feel like we've entered into a wonderful relationship with this dealership. More

False advertisement Make sure you ask about each option they claim the vehicle has if it is an online ad, and they are very pushy salesmen. Worked with 3 different salesm Make sure you ask about each option they claim the vehicle has if it is an online ad, and they are very pushy salesmen. Worked with 3 different salesmen and all of them wouldn't take no for an answer. They will push the extended warranty on you and then add some extra items that you have to pay for when you are signing. Service engine light came on before I even left the lot and said buyer beware. More

Purchase of 2017 Santa Fe We had basically selected the model, packages, and colors we wanted before we contacted Tonkin Gladstone. Information received via Truecar showed tha We had basically selected the model, packages, and colors we wanted before we contacted Tonkin Gladstone. Information received via Truecar showed that they had a car that probably met our needs - one of a very few in the greater Portland area. The information available online, was not 100% clear. So Brock took a photo of the window sticker, and emailed it to us. Not only did they have the car what we wanted, it was a very low mileage demo, and they offered an attractive price. We emailed Brock the VIN and photos of our probable trade in, and got all of the pricing agreed by email/phone. We then set up an appointment to take a confirming test drive. We completed the paperwork shortly after the test drive / user training and drove home at the end of the single visit. More

Satisfied Customer I was not looking for a Hyundai really. Just went to check the box that I did my homework. I quickly altered my opinion of their vehicles. Sales and I was not looking for a Hyundai really. Just went to check the box that I did my homework. I quickly altered my opinion of their vehicles. Sales and finance made the process fairly painless for us. I really appreciate the sales person's efforts and knowledge. More