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Tonkin Hillsboro Chrysler Jeep Dodge RAM
Hillsboro, OR
435 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 435 reviews
March 08, 2024
So i went in today to have my computer flashed on my gladiator seeing how i upgraded my turn signals from halogen to factory oem led turn signals. These were supposed to be simple plug and play but i wa gladiator seeing how i upgraded my turn signals from halogen to factory oem led turn signals. These were supposed to be simple plug and play but i was wrong they are not. Apparently mopar failed to inform me that i would have to pay to flash my truck to accommodate the change from halogen to led. This cost was 195.00 on top of the cost of turn signal assemblies i purchased. I called the dealership and asked if they could get me in and flash my vehicle and was told yes. I went into the service department and shortly after arriving i see the service manager angry and stopping around throwing his hands in the air and yelling at my advisor. Low and behold he was upset cause the advisor took me in while they were short handed. I was never made aware of this as my advisor told me to come in, and so i did. After being there for just over two hours and this manager who was upset was also the one working on my vehicle, my advisor comes to me and says they tried several times and the computer would take the upgrade. I was thoroughly confused as to how a mopar computer in a dealership service department could not update a mopar computer in a jeep and then was still charged for absolutely nothing. My opinion is this service manager was in his feelings and just did whatever he did and said nope won’t work. The sheer unprofessional nature of this manager makes me question everything that happened today and makes me wonder if he even tried. Wasted my money and my time for what?, cause he was butt hurt being short staffed. A problem i didn’t create. Won’t go back there for nothing! More
by El.dopey1972
Employees Worked With
Brian Gallaway
Helpful January 21, 2024
I leased a car in December and want to say that my salesman OC was wonderful! He was very friendly, listened to what I wanted and worked with us to make it happen. salesman OC was wonderful! He was very friendly, listened to what I wanted and worked with us to make it happen. More
by tina
Employees Worked With
OC
January 08, 2024
They promptly got my wrangler in the shop, confirmed the issue, verified it was under warranty and ordered the parts. By 8am the next morning, it was done. issue, verified it was under warranty and ordered the parts. By 8am the next morning, it was done. More
by Pk2002
Employees Worked With
Krysta
December 21, 2023
Everyone is friendly and helpful. I just went in to have my oil changed and the salesman that helped me buy my Jeep, Jeremy, was there and greeted me warmly. I was surprised that he r I just went in to have my oil changed and the salesman that helped me buy my Jeep, Jeremy, was there and greeted me warmly. I was surprised that he remembered me! We had a nice visit as they took care of my rig. More
by Sharma S.
Employees Worked With
Service Dept
December 20, 2023
I arrived in a Used Jeep with a load-of complex-issues certain-to generate unwanted safety-issues for my-passengers, and other-motorists, alike; -making my highest-regards for Tonkin Motors' management of certain-to generate unwanted safety-issues for my-passengers, and other-motorists, alike; -making my highest-regards for Tonkin Motors' management of the required-repairs unto the best accolade I can share with anyone attempting to keep a solid-vehicle on safe-roads! More
by Richard
Employees Worked With
Darien, Brian Gallaway
November 23, 2023
Randy May was super helpful and I really enjoyed working with him. He’s a great guy and helped me get the dream Jeep I was after. Thank you, Randy - highly recommend working with him! with him. He’s a great guy and helped me get the dream Jeep I was after. Thank you, Randy - highly recommend working with him! More
by ckenny111
Employees Worked With
Randy May
September 23, 2023
DONT DO IT take your vehicle to ANY other service shop i requested for them to replace specific parts, was quoted an astronomical price for the relatively easy work to be done and assumed the parts i wanted requested for them to replace specific parts, was quoted an astronomical price for the relatively easy work to be done and assumed the parts i wanted specifically replaced had to be included but they weren't i was told my jeep had no more issues and sent home only to find a small puddle of oil on the driveway that had never occurred before. some evidence of an oil leak must've been visible but no mention at all i replaced the harmonic balancer and front crank seal myself no more oil leak...$50 based on what ive seen on their parts markups and $200 an hour labor and diag fees probably $1200 job in their shop. I wont be back thats for certain.... the service writers were nice but the ball was dropped hard. More
by luckybob769610
Employees Worked With
Brian Gallaway
