
Tonkin Hillsboro Ford
Hillsboro, OR
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We have all likely had a poor experience buying a car. It is without hesitation that I write to share the incredible professionalism and care with which Autumn Sanchez handle my purchase of a 2017 Nissan. It is without hesitation that I write to share the incredible professionalism and care with which Autumn Sanchez handle my purchase of a 2017 Nissan. I was treated with the utmost respect and integrity, I never felt that I was being sold on something, rather, Autum, made it clear that she was there to help me, not sale me. So, that's why I purchased the car from Tonkin. I appreciate honesty, I appreciate being looked at like someone who needs help, not some phony scheme devised to comply me to purchase something that I really didn't want or need. Thank you Autum, thank you Tonkin for putting people like Autumn in a position to be successful, she really demonstrated her appreciation to you at Tonkin, by her professionalism and knowledge of her position. I would also like to say that Eric, sales manager I believe, was more that just that. We talked and discusses issue that were near and dear to the human experience; people cannot really care to do right in their jobs, if they are unwilling to do right in their lives - my opinion, but Eric was most professional and encouraging to me. Thanks Eric and Tonkin for putting Eric in a position to help people like me make life decisions, of which a car purchase is one of those in the material. Thanks again Tonkin, Autumn, and Eric! More

Good experience with the salesperson, Jacob Lacatus, manager Ken and finance representative Eric. I appreciate that Jacob reached out after receiving my origional inquiry via email. The sales experien manager Ken and finance representative Eric. I appreciate that Jacob reached out after receiving my origional inquiry via email. The sales experience was good without too much back and forth negotiations. My opinion is Jacob will be very successful. Hang on to him. Thank you, George and Debbie Benz More
Mike was great from the beginning and went above and beyond by sending me a video of the Truck without me even asking. He met all of our wants (demands) and never once put any pressure on us. Everyone a beyond by sending me a video of the Truck without me even asking. He met all of our wants (demands) and never once put any pressure on us. Everyone at Tonkin was great that day. Shout out to the folks in the detail shop as well as Marc in finance. More
Mike did a fantastic job of finding the right vehicle for me. He was knowledgeable and helpful at every stage. My 2017 Highlander is a dream come true! me. He was knowledgeable and helpful at every stage. My 2017 Highlander is a dream come true! More
Autumn is a great representative of Tonkin ford, she is vey professional and courteous. Her customer service skills are exemplary… we will be back to our full size bronco… Thank you vey professional and courteous. Her customer service skills are exemplary… we will be back to our full size bronco… Thank you More

I've been a customer at Hillsboro Ford since 2003. The sales experience has always been outstanding, as well as service after the sale! All of the staff work hard to get you into the vehicle you'd l The sales experience has always been outstanding, as well as service after the sale! All of the staff work hard to get you into the vehicle you'd like at a price and payment that fit your budget. A great place to go for your vehicle needs! Thanks to Jacob and Juan for their time and help. Either/both go the distance to make the process smooth and painless!! Highly recommend either! More
Dealer charging $10k markup. When I told them the other local dealer was at $7k markup, they lied and told me that the dealer didn't even have the car. Purchased car anyway. No f When I told them the other local dealer was at $7k markup, they lied and told me that the dealer didn't even have the car. Purchased car anyway. No features shown to me on how to use car after sale. Then a week goes by and I get a call saying the bank had an issue and needed an update. Turns out they sat on the issue a week before calling me. Then another 5 days go by and they call again, saying they need a doc signed from my bank... again the doc was dated 5 days prior. The finance department sat on things twice, without even reaching out to me till 5-7 days had gone by. I wont recommend any part of this dealership. 17 days and still no payoff done on my trade in. More