Tonkin Hillsboro Ford

Valentina was excellent arranging our service appointment. She kept me informed at every step and made sure I was satisfied with the service. She also brought future service items to my attention appointment. She kept me informed at every step and made sure I was satisfied with the service. She also brought future service items to my attention so they aren’t a surprise at my next visit. More

They are always so nice and accommodating. Have always had such a great experience. Very good at explaining what is going on with the vehicle as long as they are able to replicate the issue. Have always had such a great experience. Very good at explaining what is going on with the vehicle as long as they are able to replicate the issue. More

I had a computer reboot on my ford mustang gt because the date was wrong on dash board took two days to fix Benito did a great job of getting job done ✅ date was wrong on dash board took two days to fix Benito did a great job of getting job done ✅ More

I have found that the service advisors are very customer service focused and always worked hard to get my Ford vehicles serviced and repaired service focused and always worked hard to get my Ford vehicles serviced and repaired More

great people and great service. I would recommend this dealer for service and sales. Very friendly staff I would recommend this dealer for service and sales. Very friendly staff More

Tim Aytes went out of his way to help us with with the Ford Corp and solved our problem! We did not buy our pickup from him and so we give him extra kudos for his help!! Ford Corp and solved our problem! We did not buy our pickup from him and so we give him extra kudos for his help!! More

I discovered service advisor Benito. He is amazing. I don't know where Dick McKinzies Ford found the bib B, but every time I have one of my fords serviced I thank the car gods for Benit He is amazing. I don't know where Dick McKinzies Ford found the bib B, but every time I have one of my fords serviced I thank the car gods for Benito. It's not that often that I've taken my cars to a dealer where I say the service advisor has my back. With Benito there is never a doubt. He's the main reason I continue to use Tonkin hillsboro and the main reason to consider another Ford. Other advisors come and go, but Benito stays, and makes sure nothing is missed and all is square for both customer and dealer. I would say he is top tier. Leaves me humming that tonkin song from the 60s. Give that man a gold chain to go with his gold medal service! More

The best car buying experience I have ever had, didn’t feel pressured an got exactly what I wanted, would recommend autumn to anyone looking for a new ford! feel pressured an got exactly what I wanted, would recommend autumn to anyone looking for a new ford! More

Thank you for the excellent service for my oil change on my 2017 Ford Escape my 2017 Ford Escape More

I made an appointment on line to get my truck serviced. My appointment was for 10:30am. I got there and waited for an hour before they even started at 11:30. So an hour of waiting for nothing. I asked to g My appointment was for 10:30am. I got there and waited for an hour before they even started at 11:30. So an hour of waiting for nothing. I asked to get my brakes checked and to please clean up the oil afterwards, because the last 3 times they left my brand new truck a mess and covered in oil. They said "Oh, yeah we treat every ones car like it's our own" After 2 hours of waiting I get my truck back and there is oil all over the place. The oil life had not been reset and they left the seat cover and floor cover in my truck for me to clean up. I watched them drive my truck into the bay and the service rep went out the used a plastic "Tool" to check my brakes, but didn't even take the wheels off. How can you check the most important part of any automobile if you can't even see them? I'm tired of paying for BAD service and having to double check everything because I cant trust a FORD dealership to be able to work on a FORD correctly. I'm fully capable of working on my truck myself with no issues, but I pay to have my truck serviced by the manufacture(FORD) to keep it in perfect shape and make sure everything is as it was when I bought it. They said the price had gone up to $69.95 for an oil change, but charged me $75.70 for it? Again, Poor Service, No communication. It's very unacceptable the level of service from a FORD dealership. They have lost my business on my 4 FORD vehicles for ever. I wont be back for any service or sales. I canceled my appointment with your sales guy(Jacob Lacatus) to buy a new Mustang because of it. More