Tonkin Subaru

The service I had done was the outright replacement of 'the head unit’... the main computer that controls most everything via the dash. The original blew. As a direct result a great deal of the control of 'the head unit’... the main computer that controls most everything via the dash. The original blew. As a direct result a great deal of the control of things became wonky/ nonfunctional/ off limits/ more of a classic 'can't get there from here.' Couldn’t use the radio or a cell phone through the car. Couldn’t adjust myriad things that are controlled/ adjusted via this unit. Due to an int'l shortage of chips it took months for Suburu to source this more critical part... through United Radio their sole supplier. Tonkin Suburu did all they could to finesse the situation and help things along. But in reality there was nothing to do but remain patient. Finally... through the help of Tonkin Suburu I was able to contact United Radio directly. I made my case. Here’s further proof that the squeeky wheel gets the grease. The part was made available. What a GREAT development to finally have a completely functional vehicle again. Jen, Chris and Scott in parts/ service were all VERY helpful. They specifically... but the dealership as a whole definitely did their level best to fully sort me out. More

Pleasant and courteous. Heard my problem and gave me phone number to call for road side service since under warranty. Someone came within 15”. Got battery jumped, took to su Heard my problem and gave me phone number to call for road side service since under warranty. Someone came within 15”. Got battery jumped, took to subaru and worked in. Battery replaced within 2 hours again under warranty. Very friendly and helpful. More

Service managers, Chris and Jennifer, communicate very well. Friendly and accommodating. They don’t over sell the service options. well. Friendly and accommodating. They don’t over sell the service options. More

I had a tough service today. Generally I have not had any problem with Tonkin Subaru, but today was frustrating. I had an appointment and arrived on time. Customer service qui Generally I have not had any problem with Tonkin Subaru, but today was frustrating. I had an appointment and arrived on time. Customer service quickly acknowledged I arrived and hastily processed me. I could barely let him know what I was there for when he was taking my keys and ushering me to the waiting area. I couldn't complete a sentence without being interrupted. I felt rushed and wished he could have slowed down. The service took no time at all. Extremely fast. Almost too fast, leaving me wondering if the service was completed at all. After the service I noticed my car vibrates on idle. It has never done this. I cannot rate the quality of the service since I am not sure yet. May need to take it back in to make sure everything was done correctly. Didn't want to be disappointed, but I am. More

Awesome customer service! Thank you guys for your prompt answer. I was able to make an appointment for same day. Thank you guys for your prompt answer. I was able to make an appointment for same day. More

I love the people at Tonkin Subaru! I've brought my car in a number of times now and have always gotten top notch customer service. I moved out here from a big city and had some concern I've brought my car in a number of times now and have always gotten top notch customer service. I moved out here from a big city and had some concerns about the quality of service in a smaller town, but I could not have been more wrong. I get better service at Tonkin than I ever did before! Huge thanks to Chris and Jen for the peace of mind and for taking great care of my car! More

Excellent service department, Jen and Chris make sure the task is completed correctly and great follow through. Easy to make a appointment and the customer waiting area is nice too. task is completed correctly and great follow through. Easy to make a appointment and the customer waiting area is nice too. More

Chris and the service department are excellent. Chris is personable and professional in his management of the work flow; he is sensitive to practical and to automotive needs. I cannot overstate Chris is personable and professional in his management of the work flow; he is sensitive to practical and to automotive needs. I cannot overstate the respect that I have for the friendly and proper mechanical help that I received. I'll go back. Bob Wilson More

The Dalles Subaru service department has always been helpful. Chris, service department employee, is terrific! helpful. Chris, service department employee, is terrific! More

Excellent customer service! Chris and Tom are so helpful and kind. The waiting area is clean and comfortable. Great job! Chris and Tom are so helpful and kind. The waiting area is clean and comfortable. Great job! More