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Tony Betten and Sons Ford

Grand Rapids, MI

4.8
56 Reviews

3839 Plainfield Ave. NE

Grand Rapids, MI

49525

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Showing 56 reviews

January 25, 2023

Tim Walters is a star in the Pre-owned division, and the service guys are great, too. Nothing but positive experiences (multiple) at this dealership for me. More

by kdernocoeur
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Walters
Jan 29, 2023 -

Tony Betten and Sons Ford responded

We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 24, 2023

When I started shopping for a used F-150 I felt overwhelmed and inundated with options that were few and far between, and then I was crossing my fingers for a dealership that wasn’t pushy.. finally More

by zschuhardt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Walters
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 24, 2023

Always professional in every aspect. Never any surprises, and always recommend this dealership and my sales person! More

by Harryhadleydc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Walters , Ryan Goodwin
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 24, 2023

Tim Walters and his team helped me find the perfect fit car for my child as a young new driver. They addressed and fixed the few basic issues I identified after a test drive and inspection and it’s running More

by Bradleyedward
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim walters
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 24, 2023

Who knew car shopping could actually be a pleasant experience!? The prices were fair — the service was great— and my salesman Tim was friendly, knowledgeable and just super nice to work with! Good jo More

by JWC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Walters
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 24, 2023

The dealership is fair and honest with its dealers being very communicative and reliable in helping you search for a vehicle. More

by Winterkey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Walters
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

January 24, 2023

If you’re looking for quick efficient service Tony Betten is the place to go. I purchased my F-150 from Tony Betten and always go to them when service is needed. Great sales and service team. Would recommend More

by F-150 owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark and Mike, Ryan Goodwin
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 24, 2023

The overall experience was excellent! .Tim Walter's was very helpful and knowledgeable and honest. More

by richardsongerald68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Walter , Ryan Goodwin
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Jan 26, 2023 -

richardsongerald68 responded

Great overall service..Tim Walters is a great salesperson

Jan 26, 2023 -

richardsongerald68 responded

Good job

January 24, 2023

I have nothing but the highest regard for the Tony Betten and Sons Ford dealership. I've had the pleasure of leasing a 2015 Ford Fusion and after another leasing agreement opted to buy a 2018 Ford Fusion. A More

by dursty48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Timothy M. Walters
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 15, 2023

This is one of the worst experienced places I have ever shopped since 2000 I have owned three Ford F350 trucks I was interested in buying a 2016 Ford F350 for $46,000 and some odd change first they told me More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim & Mike
Jan 15, 2023 -

Steve responded

I have the cash to buy the truck Mike new people suck that’s all I have to say I’ll spend my money elsewhere and find something even better thanks to your ignorance not the truck that I was interested in was bad just the service I have the cash to buy the truck Mike new people suck that’s all I have to say I’ll spend my money elsewhere and find something even better thanks to your ignorance not the truck that I was interested in was bad just the service!!!!!

Jan 25, 2023 -

Tony Betten and Sons Ford responded

Steve, thank you for sharing your honest feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We did our best to educate you that it was illegal what you were trying to do. Lending institutions frown on this and WE would be held liable for your lien. Being out of state complicates this process and as we were explaining this you became verbally aggressive. After that, and as of now, we wish you a good day and good luck. -Tony Betten and Sons Ford

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