Tony Betten and Sons Ford

Great Service I have been a customer of another Ford Dealership in Grand Rapids. The last 2 times I have had service done by Tony Betten Ford. I was so impressed by I have been a customer of another Ford Dealership in Grand Rapids. The last 2 times I have had service done by Tony Betten Ford. I was so impressed by the way Joel Swieringa serviced my car needs. I will continue to be a Tony Betten Customer. Thanks Joel! Del Hawkins More

I’d have better assistance from a spiteful ex-girlfriend I initiated contact multiple times via email. I was told they couldn’t do much “negotiating” via email but if I came in then there would be a better I initiated contact multiple times via email. I was told they couldn’t do much “negotiating” via email but if I came in then there would be a better opportunity to work through the sales process. I told them ahead of time that I had a trade in and it had been assessed by multiple dealerships, and I had a sample from one of them that I thought to bring along with me. I ended up taking the vehicle for a test drive and liked it. So I sit down after the test drive and I’m told there would be no movement on the price, then the trade in offer is presented and it is nearly 2k less than what other dealerships were offering. I used cars.com and found another of the same make and model and the car fax looked like they were identical twins. The mileage was slightly lower for the vehicle I found at a dealership across the state and the price for that vehicle was nearly 1k cheaper. I literally told Tony Betten sales staff if they matched the trade in price and lowered the sticker price a bit I would walk next door to the 5/3 and get a cashiers check and drive off with the vehicle. So I got home called Crest Ford in Centerline and initiated the process to purchase the near identical vehicle. I sent the salesman a picture of the trade in offer and they approved to match the price using that evidence as proof. I gladly drove the 140 miles to purchase a vehicle from a dealership with staff that dealt with me more than fairly. I wish they just would have told me that the price was not negotiable, and my trade in couldn’t be matched even with proof from other dealerships. I understand each dealership has their own sales procedures and guidelines, but the level of transparency was minimal. Based on this interaction It is highly unlikely I’d even entertain the thought of purchasing a vehicle from Tony Betten, let alone recommend it to others. More

Bought my Last Two Cars There, Will not Buy Another My last experience with Tony Betten & Sons Ford: 1. Quoted me significantly extra for service than another shop 2. After declaring to hold off My last experience with Tony Betten & Sons Ford: 1. Quoted me significantly extra for service than another shop 2. After declaring to hold off work on my vehicle while I get a quote from another shop, my car was put up on a lift to begin repair. I know this because I planned on picking my car up and was told so when I arrived. I was told I cannot leave with my car - this was Friday afternoon. Apparently, my Service Rep and the mechanic who began work are incapable of being contacted between Saturday and Sunday and I was told I will have to wait until Monday to get my car. Somehow there was no record of the work done and/or some other mechanic could not deduce what had been done. 3. I came back on Monday - after waiting over two days to get my car. I waited over 10 minutes for my car to get delivered until an employee thought to follow-up on the delay. Another 10 minutes passed and another employee asked what was going on and stated they will check. 5 minutes after that, a third employee stated my car was "lost" and there are people trying to find it. After waiting over 5 minutes more, my car was delivered to me - complete with Iced over windows waiting for me to scrape. This was the worst (vehicle) customer service I have ever experienced in my driving history. More

Leasing of a Ford F150 - Painless Paul Vanderhart and the Staff at Tony Betten and Sons Ford, were Great! They listened to my needs and delivered on more than what I was expecting. Paul Vanderhart and the Staff at Tony Betten and Sons Ford, were Great! They listened to my needs and delivered on more than what I was expecting. More

Very dishonest sales team Bought a 2017 focus. I was assured 3 times by my sales rep that it did not have the transmission issues that the previous years did, even said I would Bought a 2017 focus. I was assured 3 times by my sales rep that it did not have the transmission issues that the previous years did, even said I would buy a different model if it did. Long story short the 2017 has the same transmission so I was lied to all three times I asked. Now 25000 miles and the transmission went out already. Asked them to make it right and was basically told I'm upside down on the car so they won't help. Now I'm stuck with it. Thanks guys. Will never buy another ford again. Can't believe they won't buy this car back. I have bought 3 new cars from them and my family has bought 4. None of us plan on going back. More

Quick and easy! I've used Tony Betten's service multiple times. The service staff listened and did exactly what was needed to correct the issue and explain the "why" I've used Tony Betten's service multiple times. The service staff listened and did exactly what was needed to correct the issue and explain the "why" behind their diagnosis. I can stop here for multiple items and they have the service technicians that can do it all. Waiting area was new and clean. We would recommend this place if you need service. More

Didn't Pay Our Gap Insurance Policy We bought a van from Tony Betten in 2014. Our van was totaled in an accident December 27, 2017. We just found out after our insurance oaid their porti We bought a van from Tony Betten in 2014. Our van was totaled in an accident December 27, 2017. We just found out after our insurance oaid their portion of the loan that tony Betten did not pay for our Gap Insurance leaving us with owe $1,200 to pay on the vehicle. More

Great sales! Worst service ever! TERRIBLE SERVICE! FORD FAMILY FOR GENERATIONS! CONSIDERING NOT EVEN BUYING ANOTHER ONE DUE TO TERRIBLE SERVICE HERE! WE OWN 3 FORD VEHICLES AND THE LA TERRIBLE SERVICE! FORD FAMILY FOR GENERATIONS! CONSIDERING NOT EVEN BUYING ANOTHER ONE DUE TO TERRIBLE SERVICE HERE! WE OWN 3 FORD VEHICLES AND THE LAST 2 TIMES I WENT IN FOR HEADLIGHTS THEY COULDN'T EVEN CHANGE A BULB! NO JOKE! I ENDED UP GOING UP THE STREET TO A FULL SERVICE GARAGE AND THE LIGHT WAS CHANGED IN LESS THAN 15 MINUTES AND THEY HAD TO WAIT FOR NAPA TO DELIVER THE RIGHT BULB! WATCH YOUR BILL AND GET SECOND OPINION - THEY WILL RAKE YOUR WALLET! More

Great person in used car sales Mark v. I couldn't have ask for a nicer or patient salesman than Mark V used car I will go again for my next one. Thanks Mark V and Jessica W. I couldn't have ask for a nicer or patient salesman than Mark V used car I will go again for my next one. Thanks Mark V and Jessica W. More