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Tony Honda Hilo

Hilo, HI

4.7
466 Reviews

124 Wiwoole St

Hilo, HI

96720

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466 Reviews of Tony Honda Hilo

December 19, 2020

I went in to get a Safety Check which expired at the end of this month and I talked to Lori and she was able to have someone do it while I waited. For this I appreciated she was able to have someone do More

by pam3051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Owings
Dec 21, 2020 -

Tony Honda Hilo responded

Thank you! Glad we could help right away! Garrett F Service Manager

December 18, 2020

Thank you..service was for a recall on my Honda’s airbag. I’m grateful the maker notified me about this so that I may get it corrected for the safety of myself, my Ohana, and others.. Mahalos, Parona Cobb-A More

by kapiolani79
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
Dec 18, 2020 -

Tony Honda Hilo responded

Thanks you for the feed back! Glad we could of service! Garrett F Service Manager

December 18, 2020

Thank you. I trust Glen Ishii. He is expert and supports his mechanics' work. George and the many other helpful employees were courteous, knowledgable and I felt smiling greetings under their masks. More

by RICHNURRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Ishii and George, Vincent Owings
Dec 18, 2020 -

Tony Honda Hilo responded

Wow! Thank you for the great feed back! We appreciate your business! Garrett F Service Manager

December 17, 2020

I’ll start by saying the employees in the service department are all wonderful! That being said you guys need to stop calling it express service. I waited over 2 hours for just oil change! More

by JIZZO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clint, Lori
Dec 17, 2020 -

Tony Honda Hilo responded

Thank you for the feed back. We are continuing to make improvement to our process to make things faster. Hope to see you again soon and try for an even better experience! Garrett F Service Manager

December 09, 2020

Car inspection. The staff was very friendly. The inspection took longer than expected, but otherwise everything was fine. Future service was recommended at a later date. More

by LMSHIMA57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Ishii
Dec 17, 2020 -

Tony Honda Hilo responded

Thank you for the feed back. We are continuing to make improvement to our process to make things faster. Hope to see you soon and try for an even better experience! Garrett F Service Manager

December 08, 2020

I was greeted right away. Check in and check out process was quick. Recommendations were detailed and not confusing. Service advisor is friendly and hard working. Wait time was not long. Prices were fair. I More

by Mahealani Cayaban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Taylor, Clint DeSilva, Glen Ishi, Alvin Orita, Garrett Fujioka
Dec 17, 2020 -

Tony Honda Hilo responded

Thank you for the kind feed back! We appreciate your business! Garrett F Service Manager

December 08, 2020

Aloha, and great service at Tony Honda Hilo! Lori Taylor at Hilo Honda got me in and out with my car's recall service in the time she promised. The whole staff was so friendly and helpful, made the time fly More

by 1952lauraj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Taylor, George, Vincent Owings
Dec 17, 2020 -

Tony Honda Hilo responded

Thank you for the kind feed back! We appreciate your business! Garrett F Service Manager

December 08, 2020

Aloha I like Tony Honda's service team.They are kind, Aloha I like Tony Honda's service team. They are kind, friendly and good service. One of the reason why I choose Honda car is good service and kindn More

by manayuimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Owings
Dec 17, 2020 -

Tony Honda Hilo responded

Thank you for the kind feed back! We appreciate your business! Garrett F Service Manager

December 07, 2020

Aloha, good service just took longer than expected & did not solve problem. Had leak in tire,but could not find problem. Tire is still loosing air. Plan to take to an actual tire dealership - R&G. Tires in More

by PANIOLO52.MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Owings
December 07, 2020

Lori Taylor at Tony Honda Hilo service is always amazing! She goes out of her way to make things work for me. And not only does she remember my name but my partner's name, too! More

by KAMELE11
Recommend Dealer
Yes
Employees Worked With
Lori Taylor
Dec 17, 2020 -

Tony Honda Hilo responded

Thank you! Hope to see you again soon! Garrett F Service Manager

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