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Tony Honda Kona

Kailua Kona, HI

not yet
rated
422 Reviews

75-5608 Kuakini Hwy

Kailua Kona, HI

96740

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422 Reviews of Tony Honda Kona

December 04, 2020

I was told the maintenance would be two and a half hours. It took them 45 minutes, still charge me over $400?! Makes me wonder if all the work was done! Or is that just overcharged, again. More

by sj121953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kiko Martinez
Dec 04, 2020 -

Tony Honda Kona responded

I do apologize on your experience and I would like to talk to you about this situation personally. My name is Kiko Martinez, General Manager of Tony Honda Kona. Please call me at +18086406945 to resolve this situation. Mahalo.

December 04, 2020

Excellent service. Friendly, courteous, and efficient. Helpful, too. Cannot add more superlatives .25 words is too much to ask for. Xxx xxx xxx xxx xxx. More

by MITCHELLD007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiko Martinez, Nicole Vinson
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! Thank you for your feedback regarding our service department. We strive to offer top notch service and we appreciate your 5-star review! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 03, 2020

Excellent service and helpful staff! Always choose Honda Kona for my regularly scheduled maintenance. Service rep Jonathan is super knowledgeable, humble, and pleasant to do business with. 5 stars! More

by Mlamson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Walsh
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! Thank you for your business and we sincerely appreciate your loyalty as a values customer! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 02, 2020

Jonathan was so helpful and attentive to informing me of my car's repairs. I don't think I have had any service adviser so informative and straight shot the repairs. His approach and mannerizes was refre More

by CLECTIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! We truly appreciate your positive feedback and thank you for your business. Jonathan is extremely knowledgeable and we are happy to hear he is upfront and transparent when explaining services to our customers. We look forward to seeing you at your next service visit and mahalo again for entrusting us with your vehicle. Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 01, 2020

All employees were consumer and service oriented. Jonathan, our service tech, went beyond expectations. Brittany and her team also went beyond expectations. The whole experience was pleasantly not More

by KAMUELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany, Kiko Martinez
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! Mahalo for your wonderful feedback regarding your experience with us. We sincerely appreciate your business and make every effort to provide stellar service to all of our guests. Many thanks again for your visit and we look forward to seeing you again! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 01, 2020

Employees was very helpful.Good communication with Employees was very helpful. Good communication with customers. Every employees was working with customers . When you're done with your car. Employe More

by JANNPONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana enos
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! Mahalo for your 5-start review! We are happy to hear our employees are helpful and informative with our guests. We strive to make sure we offer exceptional service to you as our customer. We appreciate your business and look forward to seeing you at your next service visit! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

November 29, 2020

The whole experience was very easy and relaxing. I never felt pressured , Richard was a delight, very informative and accommodating I love my Honda. Thankyou More

by KNIGHTWINDHAWAII
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard 5
November 27, 2020

Jonathan my service tech gave me excellent service in every category!My Honda Element is now running top notch!thank you Jonathan!I will definitley be a return costumer More

by lavapeople
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany cabalce was fantastic sales associate!, Kiko Martinez, Nicole Vinson
November 27, 2020

Everyone was very friendly. Stan kept me in the loop as to when my car would be finished. The shuttle drivers, such as Mark, were helpful and flexible. Thrilled to know the repair was under warranty. Wash More

by KATHYLINDSEY808
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
On the phone, Brittany was very helpful.
November 26, 2020

From the set up of my appointment till the job was completed, the service team were amazing. My pilot was serviced and clean! I truly enjoyed my experience. More

by GIANELLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiko Martinez, Nicole Vinson
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