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Tony Serra Nissan

Cullman, AL

4.5
1,952 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,952 reviews

September 14, 2022

Did let me know they were having issues until after service was done. Sat for 2 hours waiting with no information. More

by christopherglen123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
Sep 17, 2022 -

Tony Serra Nissan responded

Thank you for leaving feedback. Please reach out to us at (256) 739-1771 so we may identify ways to improve your experience.

September 12, 2022

Friendly and seems to be honest. The workers seems to love their job also. Thanks More

by alishbrooks.239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Bowling, Elizabeth Thompson, Robert Turner , Jonathan Donaldson, Erin Kilgo, Joshua Loggins, Jonathan (JP) Pearson, Chuck Kennedy, Brian Endi
Sep 14, 2022 -

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 12, 2022

I have been very pleased with driving up for service and being promptly taken care of. More

by sjlat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Sep 14, 2022 -

Tony Serra Nissan responded

Sjlat, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

September 08, 2022

I have owned five Nissans in the passed but will never buy another because of this dealership. I bought an extended warranty for over two thousand dollars in two thousand eighteen. This year when my fuel More

by LittleLakehouse3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Crutcher
Sep 08, 2022 -

LittleLakehouse3 responded

ied to work with the dealership but got nothing.

Sep 08, 2022 -

LittleLakehouse3 responded

They can fix this.

Sep 12, 2022 -

Tony Serra Nissan responded

Littlelakehouse3, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our Service Manager Chuck Kennedy at 256 739 1771 at your convenience, so we can discuss your concerns.

Sep 14, 2022 -

LittleLakehouse3 responded

That was 3700. Not 37. And the Nissian corp said the dealership would pay me back. It never happend. Now.o tell everyone to buy anything but a nissian. All i got was lies.

September 08, 2022

My experience was very good and if they say they will do something they will do no complaints More

by jcday8504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Turner , Erin Kilgo, Chuck Kennedy, Brian Endi
Sep 10, 2022 -

Tony Serra Nissan responded

Jcday8504, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! We look forward to your next visit! Take care!

September 08, 2022

Love the staff here have always helped me get what I needed or told me when it was needed More

by Adrienwadehargrove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krise, Mason Isbell, Bill Gouge, Fred Crutcher, Dylan Bullard, Mike Simpson, Jacob Mills, Erin Kilgo, Chuck Kennedy, Brian Endi
Sep 10, 2022 -

Tony Serra Nissan responded

Adrienwadehargrove, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2022

Awesome! Friendly and go above and beyond to make your day very knowledgeable and they don’t waste time getting the job done More

by tmj121578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Sep 10, 2022 -

Tony Serra Nissan responded

Tmj121578, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!

September 08, 2022

I was very pleased with the service. Everyone was very friendly, happy and kind. My service was very efficient as well More

by Nani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Sep 10, 2022 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 08, 2022

Service always done right. However there is always a long long long long wait time. More

by jeremyhale87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 11, 2022 -

Tony Serra Nissan responded

Jeremyhale87, we really appreciate your feedback! Currently wait time in our service department is a work in process.

September 07, 2022

I buy a new Titan every year for my business. I have always gotten the best deal here. More

by gellison80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Crutcher
Sep 09, 2022 -

Tony Serra Nissan responded

Gellison80, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

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