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Tony Serra Nissan
Cullman, AL
1,489 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts.
When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers.
At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,489 reviews
April 26, 2024
The employees are always friendly and courteous. The waiting room is clean and furnished with coffee water and popcorn. Received good service with my Nissan. The waiting room is clean and furnished with coffee water and popcorn. Received good service with my Nissan. More
by 1sorensen390
Verified Customer
Helpful April 25, 2024
Nice clean professional buisness making people happy and commutable! Great inventory and service! Great staff! commutable! Great inventory and service! Great staff! More
by DrMcSack
April 25, 2024
No matter what my needs are I get treated with the utmost respect, they are very timely and I get service with a smile. respect, they are very timely and I get service with a smile. More
by mahoganysoul7
Employees Worked With
April 23, 2024
The dealership went to pick up the vehicle we wanted from another dealership. We were under the agreement that the vehicle we were getting had the complete premium package prior to the dealership leaving to another dealership. We were under the agreement that the vehicle we were getting had the complete premium package prior to the dealership leaving to get it. We were told this was the only way you could get a moon roof and the only way the brochure showed it. After signing papers, we were told the vehicle would be there and ready to pickup at 6:00. Once we saw the vehicle, we noticed it was not the complete package. This vehicle did not have a trailer hitch or 7 pin wiring harness. This was not disclosed to us prior to signing for the dealership to go and get this vehicle. Also we were told that the vehicle came with a five year maintenance plan. We were not told we were paying $4,000 for it in financing. We were told we were getting three years maintenance for free. I would like for the dealership to at least make the two hitch and wiring harness correct. Our sales representative did go to the manager, but the manager refused to make it right. The dealership should also make it known to customers that they are paying $4000 for a five year maintenance plan and a copy of what is included in the maintenance package. More
by Michael
April 23, 2024
The customer service was so great! Starting with the person that talks to you when you walk in the door Madelyn, and even when you check out! Highly recommend! We’ve been going to this Starting with the person that talks to you when you walk in the door Madelyn, and even when you check out! Highly recommend! We’ve been going to this place since 2015! Won’t go nowhere else! More
by Joshuacarlisle17
April 22, 2024
I’m very pleased with Tony Serra in Cullman and everyone involved in the purchase of my new truck. They are friendly and customer oriented. I would definitely consider buying another vehicle from them and w involved in the purchase of my new truck. They are friendly and customer oriented. I would definitely consider buying another vehicle from them and would highly recommend them to any family member or friend. More
by DP
Employees Worked With
Jodie in sales
April 21, 2024
Quick but great service. Very timely. Friendly service team. Called and kept me updated on progress and notified me when I was able to pick up my car. Very timely. Friendly service team. Called and kept me updated on progress and notified me when I was able to pick up my car. More
by Beverlyray8172
Employees Worked With
Unsure not good at remembering names.
April 20, 2024
I was told that the dealership does a inspection of used vehicles before selling. Not true, tail light was out, air filter was very dirty, and oil change was past due. vehicles before selling. Not true, tail light was out, air filter was very dirty, and oil change was past due. More
by gordonjoyner1954
Employees Worked With
None of these
April 18, 2024
Very displeased with this dealer ive always heard horror stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to them less alone any sister dealers of Serra.... Stay away from this dealership! More
by Steve Johnson
Employees Worked With
April 15, 2024
The people are very friendly, polite and respectful. They are also very knowledgeable about the work being done on your vehicle and answer any questions you may have. They are also very knowledgeable about the work being done on your vehicle and answer any questions you may have. More
by marthachesser
