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Tony Serra Nissan
Cullman, AL
1,933 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts.
When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers.
At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 1,933 reviews
Verified Customer
August 23, 2022
Over priced for standard oil and tire services. Got home next morning had oil on floor of finished garage, apparent when removing filter oil spilled on under carriage never cleaned off? Got home next morning had oil on floor of finished garage, apparent when removing filter oil spilled on under carriage never cleaned off? More
by Mhdon5123
Employees Worked With
Never introduced
August 22, 2022
Erin, called to inform me that the scheduled appointment I made on line was not available but to come in anytime and they would get me in and she did. Asked what the issues were and they were all fixed when I made on line was not available but to come in anytime and they would get me in and she did. Asked what the issues were and they were all fixed when I left and kept me informed along the way More
by rickblackburn8
Employees Worked With
Erin Kilgo
August 19, 2022
I drove 2 hrs to them and they did what others wouldn’t they took care of my truck got it fixed and delivered it back to me 2 hours away really great experience with them I will be back they took care of my truck got it fixed and delivered it back to me 2 hours away really great experience with them I will be back More
by jhorton1979
Employees Worked With
Don Woods, Kayleen Turner
August 18, 2022
First time using Tony Serra Nissan to change our oil and rotate tires. Done in a timely manner. Looking forward to being a repeat customer rotate tires. Done in a timely manner. Looking forward to being a repeat customer More
by spwesterlund77
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
August 15, 2022
Was disappointed. Check in and check out were great. Very friendly but service results, in our opinion, we’re poor. Went in for high mileage check up, expecting to Check in and check out were great. Very friendly but service results, in our opinion, we’re poor. Went in for high mileage check up, expecting to hear what systems needed updating. Surprised that ‘all looked fine’ as usually there is a whole list of things that need routine upkeep tasks. Happy I suppose that all was fine but seemed odd, given past dealership experience. We also had an issue not being able to get our spare tire from underneath the car, that we asked to be addressed. We did not provide the proper tool but when asked via phone, I said it was behind the seat. Unfortunately the tool was not behind the seats in the Nissan holding spot, as we thought. We were then told this issue could not be addressed without this tool. Wouldn’t a Nissan repair facility have something they could use instead? This seemed odd to us. Also when searching for the tool, things were taken out of our window and rearranged and never put back. Also asked about a squeak/rattle and were told it was probably a rock in the foot rail. Basically just felt like a half-arsed kind of appointment. Not thorough or attentive. More
by Cat
Employees Worked With
Don’t know
