
Tony Serra Nissan
Cullman, AL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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We cannot say enough positive things about our experience. From the manager Gary to our sales representative Beth and ofcourse the finance team who made magic. The phenomenal warranty is amazing. experience. From the manager Gary to our sales representative Beth and ofcourse the finance team who made magic. The phenomenal warranty is amazing. They all went out of their way to help us. I would absolutely recommend them to anyone. More
Work was done quickly. Waiting room is clean and comfortable. But, there was no one at the check- in area when I arrived. I had to wait for about 10 minutes for him to retu Waiting room is clean and comfortable. But, there was no one at the check- in area when I arrived. I had to wait for about 10 minutes for him to return. Then I waited for quite a while longer while he finished up with a customer and helped an employee find tires. Usually, the staff just takes my keys and sends me to the waiting room; they would return a little while later to discuss any needs my vehicle might require. This time I had to stand in the service area for an extended period while he went over all of these things on the computer. When the work on my vehicle was completed he walked in with my paperwork and laid it on the counter, said “Mrs.Allen your work is done”, and walked out the door. This is the first time that the staff did not go over the details of what was done to my vehicle and explain any future needs. They also used to walk out with me and show me where to find my car. Also, during our initial encounter he half-jokingly blamed our current president for the high price of gasoline. This was neither funny, appropriate, or accurate. The service I received was adequate, but it was nowhere near the level of customer service that existed here when I bought my vehicle in 2019. I would like to point out that the ladies working at the payment counter were attentive, helpful and very friendly. More
I went to this dealership only because they had the car I wanted at a reduced price. It was a trade-in on their lot for a month. The salesperson was nice, but the manager acted like a jerk. They agree to spe wanted at a reduced price. It was a trade-in on their lot for a month. The salesperson was nice, but the manager acted like a jerk. They agree to specifics on the deal only to find out later that was not included. Not to mention the entire time I was there, there were TWO separate customers coming back after having an awful experience. And on the same day when I got home I saw someone make a post about their shady used car practices. Only giving $2000 for a trade-in because they said they’d have to send it to auction only. But then they listed on their lot. They offered me the same price for my trade-in. I sold it two days lady for $6,500. Unless it’s required, I likely won’t be retuning there for my next car purchase. More
Made reservation for service. Pulled up and service man jumped on it. They changed my oil and rotated my tires quickly and professionall. Pulled up and service man jumped on it. They changed my oil and rotated my tires quickly and professionall. More