Tony Serra Nissan

Appointment was for 8am for 30,000 mile transmission service. I did not get my truck back until after 1pm service. I did not get my truck back until after 1pm More

From the time I arrived until I pulled out of the parking lot in my new Honda CRV I treated like family. I will definitely be back when I need a new vehicle, my daughter will turn 16 in 2 years, so if not be lot in my new Honda CRV I treated like family. I will definitely be back when I need a new vehicle, my daughter will turn 16 in 2 years, so if not before, I'll see you all then! More

The wait wasn't even a half hour. The last time was only 5 minutes and I felt like how could you change your oil in 5 minutes it takes that much or even longer for the oil to come out The last time was only 5 minutes and I felt like how could you change your oil in 5 minutes it takes that much or even longer for the oil to come out changing it so I didn't understand that but every service was good I got to help myself with some popcorn told me what I needed to do with the brake fluid. I just did not have no money to do it right then More

The wait wasn't even a half hour. The last time was only 5 minutes and I felt like how could you change your oil in 5 minutes it takes that much or even longer for the oil to come out The last time was only 5 minutes and I felt like how could you change your oil in 5 minutes it takes that much or even longer for the oil to come out changing it so I didn't understand that but every service was good I got to help myself with some popcorn told me what I needed to do with the brake fluid. I just did not have no money to do it right then More

My sales representative was just a joy to work with as well as each person that held a position of assistance. Very thorough, no pressure and very professional. Would highly recommend each and every membe well as each person that held a position of assistance. Very thorough, no pressure and very professional. Would highly recommend each and every member of the team! More

Excellent Excellent, we had a good experience, they worked with us to get out of there as quickly as possible worked with us to get out of there as quickly as possible More

They are great and very friendly people. . love my experience so far with all of them .. . love my experience so far with all of them .. More

Great experience. Worked me in on short notice and Buffy did a great job communicating with me Worked me in on short notice and Buffy did a great job communicating with me More

The experience was great both Cody and Zac both made sure we knew step by step what we was doing as the process was completed we knew step by step what we was doing as the process was completed More

In March of 2024, I purchased a used vehicle from Tony Serra Nissan of Cullman. At the time, I believed the transaction had gone well. I worked with a salesperson named Jeremy Cooper, who also assisted in Serra Nissan of Cullman. At the time, I believed the transaction had gone well. I worked with a salesperson named Jeremy Cooper, who also assisted in setting up my insurance before I could leave the lot. Because the purchase occurred after normal business hours, I was told that insurance needed to be arranged on the spot. Jeremy set up a policy for me through Root Insurance and told both myself and the lender that the policy included full coverage. Based on that representation, I proceeded with the purchase. In August of 2025, after being involved in a serious accident, I learned that this information was false. I had not been placed on a full coverage policy as promised. Instead, I had been paying for minimum coverage only since the policy was first issued. This left me personally responsible for over $22,000 in losses. When I brought this to the dealership’s attention, I was told that they did not care and that it was “ultimately my fault,” despite documentation showing that their representative had arranged the insurance. I then attempted to resolve the issue through the Better Business Bureau. In their response to the BBB, the dealership made additional false statements, including claiming that I had declined GAP coverage, which is not true, and again stated that the situation was not their responsibility. This experience has been financially and emotionally devastating. Based on my experience, I cannot recommend Tony Serra Nissan of Cullman to anyone. I will not do business with them again, and I strongly encourage prospective buyers to independently verify all insurance and coverage details rather than relying on representations made by this dealership. I learned my lesson the hard way. Always verify your coverages and documentation regardless of whether or not you believe someone to be acting in good faith. More