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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.4
2,296 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 2,296 reviews

December 30, 2025

They got me in there and out quickly. Im really happy with the service. Thank you More

by dawnwag63
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
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Jan 05, 2026 -

Tony Serra Nissan responded

That is how a service visit should go. In, out, and back to your day with no unnecessary waiting. Buffy keeps things moving and takes great care of customers. Thanks for the 5 stars and for choosing Tony Serra Nissan for your service needs.

December 30, 2025

The only place I take my car to get it worked on is Tony Nissan thank you More

by paulturner6789dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Sam Gaither
Report | Print
Jan 05, 2026 -

Tony Serra Nissan responded

That is loyalty we do not take lightly. Knowing your vehicle only sees our service department means a lot to us. Thanks for trusting Tony Serra Nissan with your car and for the 5-star review.

December 26, 2025

They were all so knowledgeable. I really like doing business with Tony Sierra Nissan in Cullman. More

by tgran1511
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
Report | Print
Dec 30, 2025 -

Tony Serra Nissan responded

That’s great to hear—thank you for the feedback. Our team works hard to know the product and the process, so it means a lot that it stood out. We appreciate you choosing Tony Serra Nissan in Cullman and look forward to doing business with you again.

December 26, 2025

Elijah did a good job. You have now sold two cars based on my recommendation after I have bought no less than four cars from you myself. I still have not received anything More

by margie-1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cody Salem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2025 -

Tony Serra Nissan responded

Margie, first things first—thank you. Four cars and two referrals? That puts you well into “VIP who should definitely be appreciated” territory. Elijah did his job, but clearly we dropped the ball on the thank-you part, and that one’s on us. We genuinely appreciate your loyalty to Tony Serra Nissan, and your feedback is heard loud and clear. You’ve earned more than silence—and we’ll make sure that’s corrected.

December 24, 2025

I had a warranty issue that was resolved. I have nothing else to say. The end More

by partain46
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
Report | Print
Jan 17, 2026 -

Tony Serra Nissan responded

Thanks for the 5 stars and for choosing Tony Serra Nissan. Warranty issue handled, problem solved, end of story. Buffy appreciates the shout-out.

December 24, 2025

Friendly, good environment. Salesman was nice, offered water and food. The experience was good Ok More

by jokerlewis271
Recommend Dealer
Yes
Employees Worked With
Elijah Szelag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elijah Szelag
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Jan 05, 2026 -

Tony Serra Nissan responded

Friendly atmosphere, helpful staff, and a comfortable buying experience at Tony Serra Nissan. Elijah kept things relaxed and made sure everything was handled professionally. We’re glad your visit was a good one.

December 23, 2025

Easy online option for scheduling appointments. Timely completion of tasks. Good communication. Polite and patient staff. More

by Abushey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Sam Gaither
Report | Print
Dec 30, 2025 -

Tony Serra Nissan responded

That is exactly how service should work. Easy scheduling, clear communication, and no waiting around wondering what is happening. We appreciate you trusting Tony Serra Nissan for your service needs and thanks for the 5-star review.

December 22, 2025

They were thorough while being understanding of my time. And when they did not have a part needed to finish part of the maintenance, they offered me a service discount as a tanks for being understanding. Th More

by Dsayersal
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
Report | Print
Jan 17, 2026 -

Tony Serra Nissan responded

Thanks for the 5-star review and for choosing Tony Serra Nissan. We respect your time, own it when things don’t go perfectly, and make it right. Buffy and the service team appreciate you, and we’re glad to have you as a loyal customer.

December 22, 2025

I had an appointment for 4 o’clock for service on my truck, oil change, and tire rotation an hour and 40 minutes later I get to leave that was ridiculous More

by Matt Hargrove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buffy Smith
Report | Print
Jan 05, 2026 -

Tony Serra Nissan responded

Matt, waiting nearly two hours for a scheduled oil change and tire rotation is not ideal, and we understand the frustration. While we’re glad the service itself was completed properly, we’re reviewing scheduling and communication to improve the service experience at Tony Serra Nissan.

December 21, 2025

Good but long Very time consuming Spud was great though Wished it wouldn't have taken so many hours More

by turrentine101973
Recommend Dealer
Yes
Employees Worked With
Spud
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Dec 30, 2025 -

Tony Serra Nissan responded

We appreciate the honest feedback. Spud did his part, but we hear you on the time. A car purchase should feel thorough, not endless, and that is something we are always working to improve at Tony Serra Nissan. Thank you for your patience and for taking the time to let us know where we can do better.

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