Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tony Serra Nissan
Cullman, AL
1,893 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts.
When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers.
At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,893 reviews
December 02, 2024
New service manager is nice and understanding. Have always had an issue at this service center. When I call ahead to schedule tire replacements, they do not order them, so when I arrive there are Have always had an issue at this service center. When I call ahead to schedule tire replacements, they do not order them, so when I arrive there are non in stock to put on my vehicle. This is an issue. A previous issue was getting my camera replaced under warranty. The service shop reapplied a cover to the electronics incorrectly. They did not use adhesive and it was left flapping and crumbled with no care given to it. Oil changes and normal maintenance take 3 hours or more to complete. I purchased two vehicles here the same day because the car buying experience was great. The service has been subpar. I’m looking forward to what your new service manager can do, because the old wasn’t working. I avoid coming to the dealership for service at all if possible currently. The new manager is trying to make this right. I hope it improves. More
by dncjustinpierce
Verified CustomerEmployees Worked With
Zachary Bowling
December 02, 2024
Drove a 2015 Altima for syncing ecm and tcm modules. Payed $645 left on rollback enabled with another $200 bill for that. Not sure why. But had a mechanic that usually works on them. He found two sensor Payed $645 left on rollback enabled with another $200 bill for that. Not sure why. But had a mechanic that usually works on them. He found two sensor harnesses crossed. Swap them back. And now it is running as it should. More
by shanebryson205
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
December 01, 2024
Staff members were very friendly but my tires were not rotated because the “could not find the tool” which was in my glove compartment and being a service shop they should have any tool needed for service rotated because the “could not find the tool” which was in my glove compartment and being a service shop they should have any tool needed for services offered More
by christibhamilton
Employees Worked With
Do not know the names
November 29, 2024
They are all very helpful and very well mannered and plenty they have a great attitude plenty they have a great attitude More
by terrypostulka32
Employees Worked With
Other Employees :
Mason Isbell, Zachary Bowling, Dylan Bullard, Jacob Mills, Erin Kilgo, Tre Raines, David Mallette, Vincente Swope, Stephen Boyett
November 27, 2024
I had an appointment at 7:30 and my car was not ready until after 2. What is the point in making appointments if they won’t keep them? until after 2. What is the point in making appointments if they won’t keep them? More
by Beatlefan90
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
