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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.5
2,323 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 2,323 reviews

January 09, 2026

Scanned my truck almost $400 worth. Told me I need to replace a $5,500 part. Fed the same codes into internet maintenance software. The codes "do not" indicate replacing that part at al More

by Steve
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Buffy was fine. , Sam Gaither
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Jan 11, 2026 -

Tony Serra Nissan responded

Steve, buying a truck six hours away, driving it six hours back to be repaired, and then bringing it here when it still wasn’t fixed is certainly a strategy. We performed a proper Nissan diagnostic and explained the results. When Sam reviewed the same online information you referenced, it pointed right back to the same repair path we recommended. Sometimes the internet and trained technicians end up on the same page. Diagnostics aren’t a scam, they’re how issues get narrowed down. What you choose to do with that information is always up to you. Hopefully the next stop is closer to home, or at least fewer hours away. We stand by the diagnosis at Tony Serra Nissan and wish you safe travels on the next leg of the journey.

Jan 11, 2026 -

Steve responded

You forgot to mention you charged me for "two"scans I needed a scan from a a Nissan dealer to purchase a security plus warranty from Nissan. You did that. Same scanner,same information. I already told you when I brought the truck in it was showing a P2002 code after a turbo install. I could come up with that code with any $29 scanner. I asked for MORE information from an advanced scan. You charged me for information I had already given you...then doubled the cost. There is a whole lot more information to gather given this truck's history before replacing a $5,500 filter on a 41,000 mile truck,a filter that typically lasts 150,000 to 200,000 or longer. Sorry but you were wrong and your approach was wrong. Buying a truck else where and bringing.it to another NISSAN dealership has nothing to do with double charging for information I already had. I have contacted Nissan customer service. They will call me Tuesday. Next Better Business Bureau. Then maybe the attorney General"s office. I don’t like people to take money from me for work they didn't do. All you did was regurgitate what I already told you and then charge almost $400 for MY information. Sorry that won't work for me.

January 09, 2026

The dealership was good but the salesman Zach was the best. He's to he reason we bought the car. More

by letrinabiles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachery Quattlebaum
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Jan 17, 2026 -

Tony Serra Nissan responded

Letrina, thank you for the 5-star review and for choosing Tony Serra Nissan. Zach clearly made the difference, and we’re glad he earned your business. We appreciate the honest feedback and hope you’re enjoying the new car.

January 09, 2026

Buffy was very helpful. A brake problem was discovered during my oil change. I had to leave the car overnight. but Buffy arranged for me to have a loaner car. She was very h More

by thosfran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Sam Gaither
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Jan 17, 2026 -

Tony Serra Nissan responded

Thanks for the 5-star review and for choosing Tony Serra Nissan. Finding a brake issue isn’t fun, but Buffy made sure you were taken care of with a loaner and no added stress. That’s the kind of service we aim for. We appreciate you.

January 08, 2026

Buffy was outstanding. I have never received the level of service from this dealership that I received on this visit. She kept me informed and took great care. She is wonde More

by dbrown18dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
Report | Print
Jan 17, 2026 -

Tony Serra Nissan responded

Thanks for the 5-star review and for choosing Tony Serra Nissan. Buffy raised the bar on this visit and made sure you were taken care of every step of the way. We appreciate the feedback and look forward to seeing you again.

January 07, 2026

I brought my car up there to be serviced and didn't have an appointment. They got my car right in there and were finished within an hour. More

by Charlesh
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
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Jan 11, 2026 -

Tony Serra Nissan responded

Charlesh, no appointment and still out in under an hour. Buffy bent the rules of time a little and kept service moving at Tony Serra Nissan.

January 07, 2026

Always satisfied with service I receive. No other place for my car Always taken care of More

by amshockley94
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
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Jan 11, 2026 -

Tony Serra Nissan responded

Consistency like that doesn’t happen by accident. Buffy keeps your car happy, so it keeps coming back to Tony Serra Nissan. Loyalty earned the old-fashioned way.

January 07, 2026

Always quick to help, Very friendly, almost feels like family. Makes my experience very smooth and convenient, when I come to the dealership More

by angelacg8301
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
Report | Print
Jan 11, 2026 -

Tony Serra Nissan responded

Quick help, friendly faces, and no awkward waiting around. Buffy runs service like a place you actually don’t mind coming back to. That’s how Tony Serra Nissan keeps it smooth and convenient.

January 05, 2026

Appointment was for 8am for 30,000 mile transmission service. I did not get my truck back until after 1pm More

by Sibweed1
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
Report | Print
Jan 17, 2026 -

Tony Serra Nissan responded

Thank you for the feedback. We understand how frustrating that delay must have been, especially with an early appointment, and we’re sorry it took longer than expected. Buffy and the service team appreciate your patience, and we’ll use this to do better on timing going forward.

January 05, 2026

From the time I arrived until I pulled out of the parking lot in my new Honda CRV I treated like family. I will definitely be back when I need a new vehicle, my daughter will turn 16 in 2 years, so if not be More

by jana.ingle
Recommend Dealer
Yes
Employees Worked With
Jacob & Matt
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Jan 17, 2026 -

Tony Serra Nissan responded

Jana, thank you for the 5 stars and for choosing Tony Serra Nissan. From arrival to driving off, that’s exactly how we want it to feel. We’ll be here when your daughter turns 16, and we’re ready when you are.

January 04, 2026

The wait wasn't even a half hour. The last time was only 5 minutes and I felt like how could you change your oil in 5 minutes it takes that much or even longer for the oil to come out More

by Eve
Recommend Dealer
Yes
Employees Worked With
Buffy Smith, Buffy Smith
Report | Print
Jan 17, 2026 -

Tony Serra Nissan responded

Eve, thanks for the 5-star review and for choosing Tony Serra Nissan. Fast service, honest explanations, and popcorn never hurt. Buffy and the service team appreciate you, and we’ll be here when you’re ready for the next visit.

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