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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.5
1,883 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,883 reviews

October 02, 2024

They are very courteous, up front, and friendly. I have not had a bad experience. More

by rbsnow0304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
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Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2024

It's been pleasing working with the service group. Gets the vehicles ready as promised. More

by Glasscoc2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandolin
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Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2024

Went in for an oil change and alerted then to an issue I was having. They figured out the issue and had me fixed up with no problems. More

by jonathanibrooks77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Report | Print
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 01, 2024

This service department is outstanding. Always helpful and courteous and efficient with your time. I will continue to service my vehicles here. More

by kevin_mos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
Report | Print
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 01, 2024

I was lied to and charged for an extended warranty that I did not receive.. More

by morledzep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danielle
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Oct 04, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

Oct 04, 2024 -

morledzep responded

I spoke to the manager, supposedly. They shuffled me off to the finance department who claim that they did tell me about the warranty, but he actually only mentioned it in passing and explained nothing about the warranty at all. No one told me that they were selling me a warranty, nor did they give me any paperwork for the warranty. They made me sign a paper to acknowledge that I was buying the car "as-is." They also sold me a car with a fob, but no key. They claimed that they were going to order a key for my car, but I've heard nothing else since they said they would order it. It seems that I'm probably going to have to get an attorney to get this sorted out.

September 30, 2024

The staff is always friendly and helpful. It’s easy to schedule a convenient appointment time and they get you in and out in a timely manner. More

by Calvin Nichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
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Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 28, 2024

Unorganized, frustrating, questionable, expensive for amount of knowledge. Lacks communication with customers and across departments More

by customer_denied0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier
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Oct 02, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

September 28, 2024

Great people and crew to work with. From start to finish was a good experience. Will work with them again given a chance. More

by hdruss621
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Mills
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Oct 02, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 27, 2024

They actually work with you and they don’t give you the run around. With my bad credit I thought I would never get a vehicle, specially a brand new 2024, but I did and within 2 hours I was driving home wit More

by bamaguy5000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody
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Sep 29, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2024

The service attendant, Mandolyn, appeared less than 15 seconds after I pulled into the service bay. I needed an oil change, tires rotated, and scheduled maintenance done. She provided me with a list of ev More

by thosfran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandolyn
Report | Print
Sep 29, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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