Tony Serra Nissan

3997 add on protection plan and "no refundable" powertrain warranty on every vehicle. Even if you don't want loadjack and a tracker system. Another Serra dealership GM says they should give me a fu powertrain warranty on every vehicle. Even if you don't want loadjack and a tracker system. Another Serra dealership GM says they should give me a full refund but the answer I received was no. Buyer beware of HIDDEN FEES. Better yet I'd just stay away, if it's at a Serra dealership add $4000 to the advertised price at minimum. Also, even though the vehicle may have listed amenities on their add doesn't mean it will come with them. More

I don't even want to give one star! I bought a car about 2 months ago. Engine light came on before I even got out of Cullman. Was told your dealership would fix the car. Was then sent t I bought a car about 2 months ago. Engine light came on before I even got out of Cullman. Was told your dealership would fix the car. Was then sent to Huntsville Bill Penny because Catalytic Convertor is bad. Bill penny said it has an aftermarket Catalytic convertor. They did nothing to fix it. So I went back to Tony where Rhett said Chuck would order parts and fix the car. Almost 2 months later nothing, was told parts are hard to get. NOTHING! I called Mitsubishi in Biringham and they said 2 days for parts. I have reached out to Rhett and to parts again today June 15th was told they would look into why the parts arent there and they would call me right back. ONCE AGAIN I GET NOTHING! I am also seeking consultation for Lemon law on this dealership if you all can't make this right. I have a planned trip out of state soon and my car is not fixed! Also the A/C quit working today. More

Super-friendly and courteous personnel. Clean waiting area and restrooms. Arrived a few minutes before scheduled appointment, and car was processed exactly when scheduled. No attempts to up Clean waiting area and restrooms. Arrived a few minutes before scheduled appointment, and car was processed exactly when scheduled. No attempts to upsale me on work that wasn’t a necessity. Work completed and car returned in under an hour (oil change / tire rotation / general inspection). Great job .. great staff !! I will use again. More

Temperature in waiting area was very comfortable. Had good popcorn fast service I will return Had good popcorn fast service I will return More

9:34 5Gc Tony Serra Nissan Your Review • 15 Word Minimum Best service I've ever received at a car dealership! Jason Dumas was great! I made an appointment, told him what I wanted and he saw me imme Minimum Best service I've ever received at a car dealership! Jason Dumas was great! I made an appointment, told him what I wanted and he saw me immediately. He had all the information ready when I arrived. He was very knowledgeable and explained everything about the process! I will definitely recommend my friends and family to Tony Serra and Jason Dumas! The entire staff were personable and made me feel very welcome! More

xxxx poor service sold us a lemon with preexisting conditions…Now they want take responsibility for their actions… we gave up and have pursued legal action. Don’t do business here. conditions…Now they want take responsibility for their actions… we gave up and have pursued legal action. Don’t do business here. More

Great working with Ashtin in Service! Awesome personality and efficient in answering all our questions! Awesome personality and efficient in answering all our questions! More

The staff is friendly, professional, and welcoming. The service staff communicates well , with products and prices. The service staff communicates well , with products and prices. More

It surprised me how easy Mr. Dumas made it to purchasie a vehicle. Thank you Dumas made it to purchasie a vehicle. Thank you More

Mike and Cody were super helpful. Had a bit of miscommunication at the beginning but they got me in something I was happy in. And that I will definitely keep. My other car was Great b Had a bit of miscommunication at the beginning but they got me in something I was happy in. And that I will definitely keep. My other car was Great but I hated the color and remote start didn't work half the time when I paid 800 for it. Cody and Jody even helped me clean out my car Mike did too I just had massive stomach surgery for the 2nd time in 6 months 6 weeks ago so I was unable to get my seat covers off by myself. They answered all my questions and I will definitely be back if and when we come back to purchase our truck in a few months. Exceptional service More