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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.5
1,921 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,921 reviews

February 14, 2023

I brought my 2022 Frontier in for issue with door lock. Service writer even saw door was hanging…service dept said they found nothing…only thing I will use this service dept for will be oil change More

by DKILGORE7
Service Time
Recommend Dealer
No
Employees Worked With
Erin Kilgo
Report | Print
Feb 17, 2023 -

Tony Serra Nissan responded

We would like to work towards a resolution, so if you are willing, please reach out to us at (256) 739-1771 to discuss this further.

February 13, 2023

Completed work quickly and with good quality. I didn’t have an appointment but they worked me in quickly! More

by VPFD307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy
Report | Print
Feb 17, 2023 -

Tony Serra Nissan responded

Vpfd307, we are glad we could help! Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 13, 2023

The service staff is very friendly, fast, and helpful. Always a pleasure when I am there. More

by Beatlefan90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Feb 17, 2023 -

Tony Serra Nissan responded

Beatlefan90, your wonderful feedback and rating mean a lot to us. Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 13, 2023

Everyone was very courteous and friendly. Erin made sure I understood everything that was involved in the maintenance process for my vehicle. She also answered all my questions. More

by jerome.kilgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy
Report | Print
Feb 17, 2023 -

Tony Serra Nissan responded

Hi Jerome.kilgo, we are very happy to have provided you with such a positive experience!

February 12, 2023

Very friendly and personal employees. Good communication between staff and customer. Cost of repair reasonable. More

by myretiredlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Endi, Blake Driver
Report | Print
Feb 17, 2023 -

Tony Serra Nissan responded

Myretiredlife, we're happy to hear you had such a positive experience with our team! Hi Myretiredlife! We're so happy we were able to help you out!

February 11, 2023

professional and excellent at communication was able to get approved and they will work with you! More

by Lauryn Glasgow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Isbell, Zachary Bowling, Robert Turner , Jonathan Donaldson, Jonathan (JP) Pearson, Tre Raines, Isaac Driver, David Mallette, Blake Driver
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Feb 17, 2023 -

Tony Serra Nissan responded

Hi Lauryn Glasgow! We're so happy we were able to help you out! Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 10, 2023

The service debt does a great job when I take my vehicle in for oil change and tire rotation and balance. More

by pelicanphil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Feb 13, 2023 -

Tony Serra Nissan responded

Pelicanphil, we're happy to hear you had such a positive experience with our team! Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 09, 2023

I would recommend Tony Serra Nissan. The service department is great. The staff are friendly and very knowledgeable. They take great care of you and your car. More

by bbootyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Feb 11, 2023 -

Tony Serra Nissan responded

Hi Bbootyr, thank you so much for your positive comments about Tony Serra Nissan!

February 09, 2023

It's bad when I have to call to follow up for when my part is going to be in and they have no clue. I have to have a working vehicle to drive to work and right now that is not the case. I am very disappo More

by dustinbishop20
Recommend Dealer
No
Employees Worked With
I'm not rating the service I had on 2/4 to any particular employee. I'm rating the call I had on 2/9.
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Feb 13, 2023 -

Tony Serra Nissan responded

Dustinbishop20, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Give us a call @ 256-739-1771, Thank You.

February 08, 2023

Went in to get second key and get my key fob checked and problem was resolved! More

by amshockley94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo, Chuck Kennedy, Brian Endi
Report | Print
Feb 11, 2023 -

Tony Serra Nissan responded

Hi Amshockley94, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

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