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Tony Serra Nissan - Service Center

Cullman, AL

4.5
1,056 Reviews

1,056 Reviews of Tony Serra Nissan - Service Center

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September 15, 2019

Oil change My oil change was completed in a timely manner. They informed me of any problems that was found. I wasn’t notified that it was finished and I had drop More

by famil33t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan Bell
September 13, 2019

Awesome I gave a five star rating because of the friendly staff and service, not to forget the great snacks that are offered at time of service. Mikey Leipert More

by wardcasandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikey Leipert
Sep 13, 2019 -

Tony Serra Nissan responded

Casandra, Thank you for the five star rating and wonderful review. We like to hear that our service department has exceeded our customer's expectations and I will let Mikey and the service department know about your kind words. We try to make your waiting time as enjoyable as possible and that is why we try to keep the best snacks stocked up for you to enjoy! If you should ever need anything please do not hesitate to let us know. We look forward to seeing you on your next service visit. Team Tony Serra Nissan Cullman

September 12, 2019

Great service, and technicians Complete check up, oil change, fluids checked,tire rotated, all filters inside & out & had all wiper blades changed front & rear. In & out in record t More

by misscarolt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember names.
Sep 12, 2019 -

Tony Serra Nissan responded

Thank you for the 5 stars and kind words. We are pleased to see that our service department has surpassed your expectations and I will let them know about your review. If there is ever anything we can do for you please let us know. We look forward to seeing you on your next service visit! Team Tony Serra Nissan Cullman

September 12, 2019

Oil change I didn't know about the reward points until this visit first time anyone told me when did it start. It was a nice surprise I had 20.00 dollars in my p More

by melissahuckeba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris?
September 11, 2019

Great service and friendly technicians! Very enjoyable experience. Technicians were knowledgeable and super friendly. Not sure what I like most.....the service or my new Nissan! I will be ba More

by lboike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikey Leipert
Sep 12, 2019 -

Tony Serra Nissan responded

Thank you very much for the 5 stars and kind review. We always appreciate hearing how well our service team has treated our customers. We strive to treat each of our customers like family and make your visit here as efficient and enjoyable a possible. If there is ever anything we can do for you please let us know. We look forward to seeing you on your next service visit. Team Tony Serra Nissan Cullman

September 11, 2019

Tires rotated, oil changed Good and primordial as usual. I have always been pleased with the service department and have been coming there for year.everyone has always been plea More

by maryccochran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry I do not remember names
Sep 12, 2019 -

Tony Serra Nissan responded

Mary, Thank you very much for the 5 stars and kind review. It's always nice to hear that our service department is meeting our customer's expectations and I will let Mikey and his team know about your review. We look forward to seeing you on your next visit with us. Happy Driving! Team Tony Serra Nissan Cullman

September 08, 2019

Always excellent service We are never disappointed in the service we receive at Tony Serra Nissan. The staff and employees are always friendly and helpful., and our Platinum M More

by Capoupore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikey in service is always courteous and extremely helpful.
Sep 11, 2019 -

Tony Serra Nissan responded

Thank you for such a kind review. We always like to know that our service department is meeting the needs of our customers and will pass this review along to Mikey and his team. Treating our customers like family is one of our goals. We look forward to seeing you on your next visit with your Murano. Happy Driving! Team Tony Serra Nissan Cullman

September 06, 2019

convenient and easy Tony Serra Nissan is great service department for being convenient and easy.... and mainly not time consuming. Very easy to set up appointments onli More

by Ashleycoley2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan Bell
Sep 11, 2019 -

Tony Serra Nissan responded

Ashley, Thank you for leaving us a 5 star review and such kind words. We know that your time is valuable and we do our best to get you in and out in the most efficient time possible. I will let Mikey and his service department know about your kind words and review. If you ever need us for anything please do not hesitate to let us know! We look forward to seeing you on your next service visit!! Team Tony Serra Nissan Cullman

September 05, 2019

Good repair but long wait I had the transmission replaced in my van here. I had to wait 3.5 weeks to get it back. They did give me a rental but it was not large enough for my f More

by samantha.jones128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mikey
Sep 05, 2019 -

Tony Serra Nissan responded

Ms. Jones, We certainly regret the wait time and the fact that our phones were down. If we had a larger rental than the Rogue, we would have most definitely provided it for your family. Please rest assured that we did everything in our power to create a smooth and efficient repair and hope you will continue to utilize for your service needs moving forward. Please let us know if there is anything further we can do to be of assistance moving forward. Sincerely, Tony Serra Nissan of Cullman

September 05, 2019

Great People The people were very nice and very helpful. Went out of the way to made sure I knew what I needed to concerning my service on my new car. More

by mgmommy0930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan Bell
Sep 06, 2019 -

Tony Serra Nissan responded

Thank you very much for taking your time to leave us a review. We strive to treat all of our customers like family and we know your time is valuable. If you ever need our help we are here and more than happy to be of assistance to you. We look forward to seeing you on your next visit. Team Tony Serra Nissan Cullman