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Tony Serra Nissan - Service Center

Cullman, AL

4.5
1,069 Reviews

1,069 Reviews of Tony Serra Nissan - Service Center

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September 06, 2019

convenient and easy Tony Serra Nissan is great service department for being convenient and easy.... and mainly not time consuming. Very easy to set up appointments onli More

by Ashleycoley2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan Bell
Sep 11, 2019 -

Tony Serra Nissan responded

Ashley, Thank you for leaving us a 5 star review and such kind words. We know that your time is valuable and we do our best to get you in and out in the most efficient time possible. I will let Mikey and his service department know about your kind words and review. If you ever need us for anything please do not hesitate to let us know! We look forward to seeing you on your next service visit!! Team Tony Serra Nissan Cullman

September 05, 2019

Good repair but long wait I had the transmission replaced in my van here. I had to wait 3.5 weeks to get it back. They did give me a rental but it was not large enough for my f More

by samantha.jones128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mikey
Sep 05, 2019 -

Tony Serra Nissan responded

Ms. Jones, We certainly regret the wait time and the fact that our phones were down. If we had a larger rental than the Rogue, we would have most definitely provided it for your family. Please rest assured that we did everything in our power to create a smooth and efficient repair and hope you will continue to utilize for your service needs moving forward. Please let us know if there is anything further we can do to be of assistance moving forward. Sincerely, Tony Serra Nissan of Cullman

September 05, 2019

Great People The people were very nice and very helpful. Went out of the way to made sure I knew what I needed to concerning my service on my new car. More

by mgmommy0930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan Bell
Sep 06, 2019 -

Tony Serra Nissan responded

Thank you very much for taking your time to leave us a review. We strive to treat all of our customers like family and we know your time is valuable. If you ever need our help we are here and more than happy to be of assistance to you. We look forward to seeing you on your next visit. Team Tony Serra Nissan Cullman

September 03, 2019

Wonderful people to do business with. Great place. Professional but yet personable. Very helpful!! Any question you have if they can't answer they find someone who can. Great work and grea More

by kslbriley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikey in service and his team
Sep 03, 2019 -

Tony Serra Nissan responded

Thank you very much for taking your time to leave us such a great review. It's always nice to hear what a great job our service department is doing. I will let Mikey and his team know about your kind words. We strive to treat our customers in a friendly, professional and efficient manner. We look forward to seeing you on your next service visit! Team Tony Serra Nissan Cullman

August 30, 2019

Regular maintenance The service dept is always wonderful and waiting is no problem when you know it isn't going to take all day for they know we need to be back on the ro More

by sherrycllmn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shan Bell
Sep 03, 2019 -

Tony Serra Nissan responded

Sherry, Thank you very much for taking your time to leave us a review. We always strive to treat our customers in a friendly, professional and efficient manner. We know that your time is valuable and we always try to get you back on the road and on with your busy day as quick as possible. I will let Mikey and the service department know about your appreciation for their timeliness. We look forward to seeing you at your next service visit! Team Tony Serra Nissan Cullman

August 26, 2019

Service It was time for my old change and tire rotation so I took my Altima in to get service. As always they went above and beyond. More

by ashleighchaffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know
August 22, 2019

Oil change. Took about an hour for the oil change and rotating tires. Waiting area was very clean. Ask employees are very nice and helpful. Mikey was very infor More

by patriciasandersarmstrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikey
Aug 26, 2019 -

Tony Serra Nissan responded

Patricia, Thank you very much for taking your time to leave us a review. We always appreciate it when our customers let us know how we are doing. I will let Mikey and his service team know about your kind words. If there is ever anything we can do for you please do not hesitate to let us know! We look forward to seeing you on your next service visit!! Have a blessed day! Team Tony Serra Nissan Cullman

August 21, 2019

August 2019 maintenance The service center has the friendliest, helpful staff of any dealership that I have experienced. Always get an explanation of services and any work t More

by mlthras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikey Leipert
Aug 22, 2019 -

Tony Serra Nissan responded

Thank you so much for the review. Mikey and his team really appreciated the kind words and the review. We here at Tony Serra Nissan appreciate you as a customer and should you need us please simply let us know. Thanks again, Team Tony Serra Nissan

August 16, 2019

Above and Beyond! I cannot say enough good things about my experiences in the last year with Tony Serra Nissan. From the purchase process to service, the team working More

by vanessazavodsky1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikey, Shan Bell
August 15, 2019

Great service, friendly helpful service personnel. Have had my vehicle serviced here for a couple of years. The staff here are very friendly and helpful to keep your vehicle in safe shape. More

by worcfeet5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know the names
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