Towbin Dodge RAM - Service Center

Won’t Go Back Made an appointment for some recalls and another issue on my vehicle and provided the vin number. Drove over 250 miles to basically find out after th Made an appointment for some recalls and another issue on my vehicle and provided the vin number. Drove over 250 miles to basically find out after the service department had my vehicle for several hours they didn't have all the parts for the recalls and I would have to leave my vehicle from Friday until Tuesday for my concerns to be resolved. I explained that would not work and I would have to reschedule as I was told when making the appointment it would be resolved that day. The guy then said they don't like to do jobs like the one needed in Friday's because it is the end of the week. They do not accommodate the customer and what is the point of scheduling for recalls when they don't have the parts knowing what the recalls are when they had my vin number. So disappointed and a wasted trip and wasted money. More

Will not stop calling I have never bought a vehicle from this dealership. I had some work done once on a vehicle I no longer own. And nothing I have tried stops the ROBO I have never bought a vehicle from this dealership. I had some work done once on a vehicle I no longer own. And nothing I have tried stops the ROBO Calls . Which in the State of Nevada is Illegal without giving prior consent. Which I have never given. I just called the Service manager to complain and he put the phone down and ignored my call. He was rude and terrible. My family has been in the Car business since the early 1920's. I can not believe how much of an ordeal this is. STOP calling me. I will certainly NEVER bring any vehicle I own to a company that can't understand simple as simple as remove me from a call list which I have been try to get removed from for 9 months. More

Airbag recall Took my truck for air bag recall. Had few problems when picking up the truck center cap was missing. Took the truck back got new center cap. Service c Took my truck for air bag recall. Had few problems when picking up the truck center cap was missing. Took the truck back got new center cap. Service center followed up Fixed all other issues.they really care. Thanks for following up More

NEVER AGAIN! I usually do not post reviews, and to be honest this is the second review I've probably ever posted in my life. I like to give people the benefit of t I usually do not post reviews, and to be honest this is the second review I've probably ever posted in my life. I like to give people the benefit of the doubt being a business owner myself. The reason for this review is because my past 2 experiences with the repair shop have been quite unpleasant. My first experience I dropped my truck off and was told I just need a new starter and because my starter was an after market part that is why it didn't work. I was guaranteed this to fix the problem, so I went ahead and purchased a new starter from them and had it installed (the words guaranteed were used remember) . Needless to say they said it ended up not being the problem, and that I needed a different part replaced which changed the cost from $150-200 to over $1000. I said okay fine, so I don't need the starter so just fix the part that originally needed fixing and remove the starter and put my old one in since the starter wasn’t the issue. They said no, which I laughed at of course but they told me since the starter had been installed already I would have to pay for it, even though that wasn't the problem the truck was having. So at the end of my first visit I ended up paying around $1000 for everything and was treated so poorly that I was happy it was done and over with and wouldn't have to come back. Fast forward a week or so later and my truck isn't starting again, so unfortunately I headed back to the shop to see what the issue was this time. I am very upset at this point as I have a lot to do and not having my vehicle is a major inconvenience. I kindly ask if they can give me a loaner car since now I am back with the same problem they did not fix. Shockingly, they said they don't have any loaners because they need them for the following day. Anytime a car dealership tells you they don’t have any vehicles they can give out they are blatantly lying. They just don’t want to treat me as a 5 star customer because my work truck was a little older. I can guarantee you that if I had just bought the truck from them the previous week they would have an entire fleet of vehicles I can take home. I have looked at ew cars numerous times and to this day there has never been a car salesman that has not offered me to take the car home over night to see how I like it (before even buying it). I ask for them to rent me a car then, they said I am on the hook for the cost. So now twice I have been treated extremely poorly by this business and at some point it needs to be public knowledge. I would not recommend this business to others as it seems they are more concerned about the easy way out and not going to extra step for their customers. Because of this experience alone I will never again be a dodge customer, I will never recommend dodge to another person, and I will forever avoid the name dodge. This business single handedly ruined my opinion of this company. There is a right and a wrong way to do business, and the way things are handled at this establishment are at the point where it became comical. I love working with people and own and operate a tourist attraction in the local Henderson area, and try and give everyone an experience they come back again for, and we do a xxxx good job due to the fact we have a 5 star review over hundreds of reviews. Dodge just will never be that business so never again dodge, never again. Feel free to reach out to make the situation better if you feel it's the right thing to do. More

New truck purchase Thank you to David Willardson for a great experience purchasing my new truck. No bull and worked me to the payment i wanted. Also found a bolt in the Thank you to David Willardson for a great experience purchasing my new truck. No bull and worked me to the payment i wanted. Also found a bolt in the truck tire after i purchased and they took great care of it by putting 4 brand new tires on the truck. OUTSTANDING CUSTOMER SERVICE. Thank you, David. Another big thank you to Christina Lombardo our finance person, she worked our intrest rate way down and got us below the payment we were at. Thank you Christina you guys are the best. More