Towbin Dodge RAM - Service Center

NEVER AGAIN! I usually do not post reviews, and to be honest this is the second review I've probably ever posted in my life. I like to give people the benefit of t I usually do not post reviews, and to be honest this is the second review I've probably ever posted in my life. I like to give people the benefit of the doubt being a business owner myself. The reason for this review is because my past 2 experiences with the repair shop have been quite unpleasant. My first experience I dropped my truck off and was told I just need a new starter and because my starter was an after market part that is why it didn't work. I was guaranteed this to fix the problem, so I went ahead and purchased a new starter from them and had it installed (the words guaranteed were used remember) . Needless to say they said it ended up not being the problem, and that I needed a different part replaced which changed the cost from $150-200 to over $1000. I said okay fine, so I don't need the starter so just fix the part that originally needed fixing and remove the starter and put my old one in since the starter wasn’t the issue. They said no, which I laughed at of course but they told me since the starter had been installed already I would have to pay for it, even though that wasn't the problem the truck was having. So at the end of my first visit I ended up paying around $1000 for everything and was treated so poorly that I was happy it was done and over with and wouldn't have to come back. Fast forward a week or so later and my truck isn't starting again, so unfortunately I headed back to the shop to see what the issue was this time. I am very upset at this point as I have a lot to do and not having my vehicle is a major inconvenience. I kindly ask if they can give me a loaner car since now I am back with the same problem they did not fix. Shockingly, they said they don't have any loaners because they need them for the following day. Anytime a car dealership tells you they don’t have any vehicles they can give out they are blatantly lying. They just don’t want to treat me as a 5 star customer because my work truck was a little older. I can guarantee you that if I had just bought the truck from them the previous week they would have an entire fleet of vehicles I can take home. I have looked at ew cars numerous times and to this day there has never been a car salesman that has not offered me to take the car home over night to see how I like it (before even buying it). I ask for them to rent me a car then, they said I am on the hook for the cost. So now twice I have been treated extremely poorly by this business and at some point it needs to be public knowledge. I would not recommend this business to others as it seems they are more concerned about the easy way out and not going to extra step for their customers. Because of this experience alone I will never again be a dodge customer, I will never recommend dodge to another person, and I will forever avoid the name dodge. This business single handedly ruined my opinion of this company. There is a right and a wrong way to do business, and the way things are handled at this establishment are at the point where it became comical. I love working with people and own and operate a tourist attraction in the local Henderson area, and try and give everyone an experience they come back again for, and we do a xxxx good job due to the fact we have a 5 star review over hundreds of reviews. Dodge just will never be that business so never again dodge, never again. Feel free to reach out to make the situation better if you feel it's the right thing to do. More

New truck purchase Thank you to David Willardson for a great experience purchasing my new truck. No bull and worked me to the payment i wanted. Also found a bolt in the Thank you to David Willardson for a great experience purchasing my new truck. No bull and worked me to the payment i wanted. Also found a bolt in the truck tire after i purchased and they took great care of it by putting 4 brand new tires on the truck. OUTSTANDING CUSTOMER SERVICE. Thank you, David. Another big thank you to Christina Lombardo our finance person, she worked our intrest rate way down and got us below the payment we were at. Thank you Christina you guys are the best. More

Dakota to Ram 1500 Hemi Came for oil change with a Dakota, and left with a Ram1500 Hemi. Wonderful service and sales dept....! Ben Foster and Caesar were quite helpful. Came for oil change with a Dakota, and left with a Ram1500 Hemi. Wonderful service and sales dept....! Ben Foster and Caesar were quite helpful. More

Terrible Customer Service We leased a new Charger. It took a month to get the paperwork for registration causing us late fees with the DMV. Additionally, they were suppose to p We leased a new Charger. It took a month to get the paperwork for registration causing us late fees with the DMV. Additionally, they were suppose to pay off our previously lease as part of the deal. There is now still a balance on my previous lease more than a month later, causing me to pay additional insurance for longer. Even worst, I have contacted James (supposed manager of some sort) and he has not responded. At this point I am ready to drive the 30-40 minutes and make a scene in order to get what I am owed. Very disappointed in this experience. More

Service Center Experience With a issue pertaining to the shuttle service that was addressed by Oscar, my overall experience was pretty good. I was glad to see that Oscar took t With a issue pertaining to the shuttle service that was addressed by Oscar, my overall experience was pretty good. I was glad to see that Oscar took the time to actually understand my concerns. WELL DONE OSCAR!!! As for the repairs of my vehicle, it is running very nice now. Had a pull to the right when accelerating and a very noisy front end. Repairs took a couple of days but considering they had to replace everything, not so bad. Was offered another vehicle by Towbin just in case I needed it, which I thought was very nice. Overall, I am truly satisfied with the outcome of the service and I would go back definitely. Thanks to Cesar and Oscar for helping with this !! More

general vehicle inspection I do all my oil changes at the Dodge dealer. Its cheaper if you buy 5 at a time. I get real concern from my rep when I have a problem and they try an I do all my oil changes at the Dodge dealer. Its cheaper if you buy 5 at a time. I get real concern from my rep when I have a problem and they try and fix the problem for me even though they arent the one doing the work on my truck. They are genuinely concerned when they give you their personal cell number. They want to make it right. Thank you Towbin My next car or truck will be bought at Towbin More

Exceptional service by service advisor Shawn Vehicle was brought to Towbin Dodge for maintenance and repairs. Service provided by Shawn was beyond exceptional. Shawn kept me informed on the statu Vehicle was brought to Towbin Dodge for maintenance and repairs. Service provided by Shawn was beyond exceptional. Shawn kept me informed on the status of my vehicle, he was very thorough when explaining the work being performed, very professional, and extremely patient during the full duration of my vehicle being serviced. We experienced a few issues during the replacement of an instrument cluster (not the fault of Towbin dodge, the service advisor, or the entire service team) but that was quickly overshadowed with the excellent service I received. I highly recommend the Towbin dodge service team and major kudos to Shawn. More