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520 Reviews of Towbin Dodge RAM - Service Center
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February 01, 2016
Service They fixed my car and had good follow up after my car was serviced. Management took great initiative to address my concerns to assure my experience wi They fixed my car and had good follow up after my car was serviced. Management took great initiative to address my concerns to assure my experience with Dodge was a good one. More
by Gal219
Employees Worked With
Oscar/Jerrell
January 04, 2016
Best customer service at the best price every time Before Towbin I never trusted a dealer with my vehicle. Most dealers use the service department to make as much money as possible from you after you Before Towbin I never trusted a dealer with my vehicle. Most dealers use the service department to make as much money as possible from you after you buy your car. Towbin is honest and always tries to work with you to make sure your vehicle is running right without trying to screw you. Now I won't trust my vehicle with anyone except Towbin. They are my go to for any service on my challenger and Durango. My last visit I dealt with Andrea and he made sure both of my vehicles were taken care of and got them both in and out quickly. If you have any service needs with your mopar you shouldn't trust anyone other than Towbins amazing service team More
by 702angelsfan
Employees Worked With
Andrea
November 18, 2015
Cesar Munoz Service Advisor Cesar Munoz was my service advisor 11/18/15 he went above & beyond to make sure the repairs on my 2015 Ram were fixed correctly, and kept me informed Cesar Munoz was my service advisor 11/18/15 he went above & beyond to make sure the repairs on my 2015 Ram were fixed correctly, and kept me informed. Thank you, Albert More
by raelynn64
Employees Worked With
Cesar Munoz
September 24, 2015
Pamela Shocked Me In A Great Way Make sure you see Pamela. She made me feel right at home. My check engine light and change oil light was coming on so I dropped off my vehicle. She k Make sure you see Pamela. She made me feel right at home. My check engine light and change oil light was coming on so I dropped off my vehicle. She kept me well informed of what was going on and I never had to call first. She reserved a rent a car for me that was never needed because of the speedy service. When she said she was going to do something, she did it. I was very pleased although I expected the worse because of past experiences at other companies. Now I know what to expect when I return for my oil change. The stress was taken right out of the equation. More
by Tee Nitro
Employees Worked With
Pamela
July 10, 2015
Excellent Service Dept. Brought my Hellcat Charger in for an noise issue that another dealer said was normal. I emailed Oscar and he replied almost immediately. He gave me VI Brought my Hellcat Charger in for an noise issue that another dealer said was normal. I emailed Oscar and he replied almost immediately. He gave me VIP treatment and had a tech ride with me to identify the problem. Pam was my service adviser and kept me informed every step of the way.The car stayed overnight, and Pam had them pull it into the garage instead of leaving it outside. They wound up installing a new part which took only half a day. They are even going as far as riding in another Hellcat to see if the noise is common in these cars. These people truly went the extra mile. I will trust my $70 car to them any time. More
by RetiredLEO
Employees Worked With
Oscar Palma, Pamela Meyers
June 09, 2015
Quick fix My check engine light came on for a 2014 avenger with only 22, 000 miles on it. Took it to the service, they got it in quick and had the problem fixed My check engine light came on for a 2014 avenger with only 22, 000 miles on it. Took it to the service, they got it in quick and had the problem fixed within 24 hours. More
by likearollingstone
Employees Worked With
Pam
May 17, 2015
Excellent service I recently came to Towbin dodge to pick up car that was being serviced and left with a brand new car thanks to the best saleswoman ever, Melissa Maldo I recently came to Towbin dodge to pick up car that was being serviced and left with a brand new car thanks to the best saleswoman ever, Melissa Maldonado !! More
by Kevofrost
Employees Worked With
Joe Petikyan
May 02, 2015
michael great Having just bought a used dodge caravan and was having service done when I saw another dodge van that was better suited to my needs. I met Bryon who Having just bought a used dodge caravan and was having service done when I saw another dodge van that was better suited to my needs. I met Bryon who worked on a deal that allowed me to switch vehicles with no money down from me 2 years ago. From the time I have owned this vehicle, the only thing it has needed was the scheduled maintenance . I saw Bryon as I was passing the dealership and decided to stop in and let him know how pleased I was on his conduct and handling of the sales process.If you decide to buy a new or used car please allow one of the other sales staff to assist you. I feel confident that Bryon who has been promoted to recruitment and training has had a lot to do in allowing the sales staff to be as courteous and friendly in dealing with all who come in contact with this dealership. More
by mike
Employees Worked With
none
March 05, 2015
Excellent Customer Service In the past 3 years I have purchased 5 cars from Towbin Dodge. I have to admit my first experience there left a LOT to be desired. However Towbin made In the past 3 years I have purchased 5 cars from Towbin Dodge. I have to admit my first experience there left a LOT to be desired. However Towbin made the best decision they could ever make for their dealership by hiring Chrisian. I contacted Christian today after I realized I hadn't made a change to the exterior of my husbands vehicle when I purchased it almost a year ago. Not only did Christian call me back within the hour he had scheduled an appointment for me with the service department for the same week! I hope Towbin realizes the excellent customer service skills Christian has. I can purchase a car anywhere however I can't find this level of customer service often enough. Towbin you better take care of this employee because wherever he goes we will be sure to follow! Well done Christian! I have no problem recommending you to friends, family and strangers! More
by Lisa R
Employees Worked With
Christian
January 21, 2015
I couldnt be happier!! I have had many experiences at Towbin Dodge. Every one of them has been great. from getting service on my wife's Caliber to buying my Dart.. Getting t I have had many experiences at Towbin Dodge. Every one of them has been great. from getting service on my wife's Caliber to buying my Dart.. Getting the Dart serviced, when it was time to get rid of the Caliber we headed over to Towbin Fiat and got the same great service there too. As a dealership.. Towbin is doing everything right from sales to parts and service they even follow up after the service to ensure everything is still going as planned. These guys have impressed me every step of the way. Thank you Chop for making the car buying and service experience enjoyable again. Keep it up!!! You have made a life long customer out of my family. More
by drobinder
Employees Worked With
Oscar Palma,Tom Lundy,Cesar Munuz,Freddie,brad
