514 Reviews of Towbin Dodge RAM - Service Center
Amel was great! !! I picked my car up from service and he made sure I was aware of everything wrong with the car and what was fixed. He said lakes me to my car and op !! I picked my car up from service and he made sure I was aware of everything wrong with the car and what was fixed. He said lakes me to my car and opened the door for me. This customer service was next level. Thank you Towbin and thank you Amel. More
bought the car if my dreams at this dealership and ended up having a few issues with the vehicle. After handling those issues, there was one more matter to deal with. When interacting with the service depar up having a few issues with the vehicle. After handling those issues, there was one more matter to deal with. When interacting with the service department. Unfortunately the service department was hesitant to resolve the problem which caused a really bad taste in my mouth. Fortunately Dezy, manager of customer service guy involved. From the time she made contact with me I knew she would handle the situation and that she did. Within 24 hours of being pretty upset and disillusioned, Dezy had me smiling. I appreciate so much that she was able to get involved and resolve the issue in such a timely manner. I am quite happy with the outcome. More
need to focus more on people and less on surveys and automation. I get at least 3 or 4 emails every time I place a service request before I even show up and another 3 or 4 after....Once I arrive I'm not automation. I get at least 3 or 4 emails every time I place a service request before I even show up and another 3 or 4 after....Once I arrive I'm not feeling the same attention I get electronically. More
Floyd was very informative and his communication was outstanding because I’m not really good at emails so he took the time to text me and asked me any problems that I incur. Please get back to him immed outstanding because I’m not really good at emails so he took the time to text me and asked me any problems that I incur. Please get back to him immediately. More