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520 Reviews of Towbin Dodge RAM - Service Center
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October 21, 2023
bought the car if my dreams at this dealership and ended up having a few issues with the vehicle. After handling those issues, there was one more matter to deal with. When interacting with the service depar up having a few issues with the vehicle. After handling those issues, there was one more matter to deal with. When interacting with the service department. Unfortunately the service department was hesitant to resolve the problem which caused a really bad taste in my mouth. Fortunately Dezy, manager of customer service guy involved. From the time she made contact with me I knew she would handle the situation and that she did. Within 24 hours of being pretty upset and disillusioned, Dezy had me smiling. I appreciate so much that she was able to get involved and resolve the issue in such a timely manner. I am quite happy with the outcome. More
by tamsctt
Employees Worked With
Funny have his name but he looks exactly like will Ferrell*****, Oscar Palma, Rashid Razmal, Dezreail "Dezy" Davis
October 12, 2023
need to focus more on people and less on surveys and automation. I get at least 3 or 4 emails every time I place a service request before I even show up and another 3 or 4 after....Once I arrive I'm not automation. I get at least 3 or 4 emails every time I place a service request before I even show up and another 3 or 4 after....Once I arrive I'm not feeling the same attention I get electronically. More
by dtait
Employees Worked With
Amel was great.
October 02, 2023
Floyd was very informative and his communication was outstanding because I’m not really good at emails so he took the time to text me and asked me any problems that I incur. Please get back to him immed outstanding because I’m not really good at emails so he took the time to text me and asked me any problems that I incur. Please get back to him immediately. More
by robtroy59
Employees Worked With
Floyd Dodson
August 15, 2023
Adrian Latifeci is an outstanding service rep. Because of him I have trust and confidence in team. He truly cared to take care of my problems and fix it in a timely matter and because of him I r Because of him I have trust and confidence in team. He truly cared to take care of my problems and fix it in a timely matter and because of him I recommend other friends and family this service department. Adrain latifeci took time to walk me through needs and should of recommend service instead rushing me to get it done right away. He understood financial hardships and say when you have flow bring it in. So second time dealing with him he had the paper work and was ready to get the job done 15 mins before my appointment time. I hope he stays with this dealship and gets award for being a awesome person and pride in whar he does. Other then that "warranty department" I wanted to get a new fob. Last time it was a quick change of fobs. This time they said it would take at least 3-6 months to get my warranty approved for my key fob. So I don't know if I recommend the deal 7 year warranty if it's that much of a hassle to get anything warranty through the dealership. Car wash. I don't know of something happened with my drivers side mirror but now the motor to tuck in tje mirror does not engage. So I will have to see if the department can warranty it. More
by Rhey
Employees Worked With
Adrian Latifeci
August 11, 2023
Towbin Dodge is "A" #1 as far as I am concerned. Great "Truck" great staff and enough can not be said about that Great Staff. The only "Techs." that have touched my 2016 RAM 1500, in the seven year Great "Truck" great staff and enough can not be said about that Great Staff. The only "Techs." that have touched my 2016 RAM 1500, in the seven years that I have owned it. Keep up the great work.. More
by sandyvalleybuttercup
Employees Worked With
Tony. Parts Dept., Adrian Latifeci
